Castle Residential London reviews

★★★★★ 4/5

Google

My partner and I have recently bought a flat, and we have found the team at Castle Residential to be a huge help in this process, particularly Eddie. As first-time buyers, we greatly appreciated his support in ensuring that all parties …

Lana · 16 April 2025

★★★★★ 1/5

Trustpilot

Incompetent people

We rented a flat in Acton with these individuals for two years, and they are incredibly incompetent. When we first moved in, they informed our landlord that the money he had paid for a cleaner had been used, when in fact it hadn't. The flat was extremely dirty, and the floor was sticky upon our arrival. We had to spend several days cleaning the entire flat ourselves while the living room was also being painted. Now that we've moved out, our landlord confirmed that an email was sent to RSK a couple of days after our move-out date, confirming that we could indeed be refunded our deposit. However, five days later, we're still waiting for this to be processed. The man in charge of processing these requests has repeatedly claimed that the transfer had been processed when it had not. We had to call the office multiple times, only to be told that no, he had not processed the transfer. Absolutely ridiculous.

Adriana · 29 April 2024

★★★★★ 5/5

Trustpilot

I would like to say a big thanks to…

I would like to say a big thanks to Charlie Mitchell of RSK. He helped me out with an important matter. He was courteous over the phone and took the time to listen to me. Thank you once again Charlie

Sid · 10 October 2023

★★★★★ 1/5

Trustpilot

AVOID those liars at all costs.

AVOID those liars at all costs..Specially Acton Branch in London...they waste your time in fake offers, they never send your offers to the landlord, they lie and create fake excuses...one of their agents told me the landlord declined me when his other colleague was finalizing the offer letter with me for the same property !! then we went through referencing after my offer was accepted for the same property that the LYING AGENT told me I was declined before, then they messaged me after 2 days hard work chasing the referencing company and sending tons of documents to say the landlord has accepted another offer ! they wasted my time and gave me false hope...AVOID at all cost.

Nordic · 28 March 2024

★★★★★ 5/5

Trustpilot

Luke Heaps

Luke (and the entire RSK team) have been fabulous in finding the right buyer for our property. After only two months and with no slowing in momentum, Luke and the team have been on the front foot in viewings.Luke negotiated a great deal for us with minimum stress for us. Thank you Luke.Would highly recommend

Gillian · 14 April 2022

★★★★★ 5/5

Trustpilot

I’ve worked with many estate agents…

I’ve worked with many estate agents over the years but have to recommend RSK’s Hanwell office as outstanding. Very impressed with the help, support and professionalism of the entire team - Yasmin, Ethan, Paul and Tim were all great and clearly run a tight ship! Look forward to working with them again. Thank you for everything.

Martin · 22 February 2022

★★★★★ 1/5

Trustpilot

What started out as a straight forward…

What started out as a straight forward sale sadly turned sour. Not the fault of RS&K but the buyer dropped out a fair way into the sale.However, what came after was by turns pushy and unpleasant behaviour. When I decided to put the flat back out to rent, a potential buyer appeared very late in the day and after telling RS&K not to go ahead with a viewing, they did so anyway. The following Monday I was love bombed with how much the viewer wanted the property, would deposit a £15k non returnable deposit (turns out with his solicitor not mine) and an increase in price. The buyer had a bit of paper from a Mortgage broker and 2 flats to rent out before anything meaningful could take place, this would have taken months which I was not willing to gamble on.The email I received warning me that I would 'regret' my actions in the months to come was ridiculous. Do they have a crystal ball?When we tried to get the keys back from them they were no help at all. A representative from the managing agents who contacted them had the phone put down on her. They couldn’t be bothered to return them or pop them in an envelope. She had to collect them herself.Not a great experience.

Graham · 22 February 2024

★★★★★ 5/5

Trustpilot

Carla from the Acton branch

Carla from the Acton branch was great and supported me through a really stressful and lengthy buying process. She often helped to get things moving and I felt in the loop at all times due to her proactivity with keeping me updated. She really is a fantastic agent. Thanks Carla!

Misha · 14 September 2022

★★★★★ 5/5

Trustpilot

Very kind!…

I would like to recommend and thank Daisy Wills, Manager at RSK Property Management Team. I have a neurological voice disorder, Laryngeal Dystonia, which makes it difficult to speak on the phone. Daisy is very helpful, kind and patient when we do speak, which helps me a lot.

Gillian · 24 November 2022

★★★★★ 5/5

Trustpilot

RSK Hanwell

The team at RSK Hanwell were excellent! They were always quick and very responsive to our needs, often replyng or dealing with the issue within a couple of hours - which helped for peace of mind. Really good communication and an eagerness to help in any aspect. We would highly reccomend the team over at Hanwell!J&C

JG · 5 July 2021

★★★★★ 5/5

Trustpilot

Thank you so much Rianna

Thank you so much Rianna! You are so helpful and supportive. You have kept us updated with everything and you worked so hard to resolve our issue. I wish you all the best!

Salma · 16 November 2023

★★★★★ 5/5

Trustpilot

RSK were tenacious and provided advice…

RSK were tenacious and provided advice through a lengthy sale process. Many thanks to Cameron and Toby at the Acton office for persevering and keeping us and the buyer on track

Benjamin · 29 November 2023

★★★★★ 5/5

Google

I really enjoyed the experience of renting a property with Castle Residential. I worked with Magda and succeeded in securing a fantastic apartment from abroad and virtually. Her responsiveness and care to our needs and questions were exemplary. We received a video tour of the apartment in literally less than half an hour after calling the agency. Then, throughout the whole process, she and her colleagues ensured that everything goes on smoothly and peacefully. My wife and I are excited about our new home, and it happened mainly because of great attention we received and the professionalism and understanding Magda and her colleagues showed to our situation and requirements.PositiveResponsiveness, Quality, Professionalism, Value

Farbod · 15 January 2022

★★★★★ 5/5

Google

I've been working with Castle Residential (in particular Surj Walia) for the last 10 years. Their service has been excellent as they've been: - Very pro-active in communications (reminding me of contract renewals etc) - Extremely competitive on pricing - Very practical, reasonable and quite simply very relationship rather than transaction driven - Very easy to deal with (I've not had an issue to date)

Rajesh · 13 June 2023

★★★★★ 5/5

Google

First class service from the start. Eddie was amazing, proactive, responsive and well supported by the team at castle. Honestly Eddie kept us sane through the sale process. Highly recommended

Simon · 22 March 2025

★★★★★ 5/5

Trustpilot

RSK is Excellent! Very Happy.

RSK is very professional and really try to meet your needs as well as being fair. They have gone beyond expectations in helping find our perfect home and I would highly recommend using RSK.Gina & Ishaan Badshah have been amazing and has made the whole experience a lot less stressful and has found a gem which I hope we can call home. Thank you for all your help. Excellent service!

Brendin · 17 February 2024

★★★★★ 5/5

Trustpilot

I have been letting through RSK for…

I have been letting through RSK for many years now. I couldn’t have managed without their help. Daisy and all the staff there have been dealing with everything efficiently and always keep me updated about any issues with the flat. Thank you everyone

Mel · 26 March 2025

★★★★★ 5/5

Trustpilot

Never make a decision on price!

All I can say is never make a decision on price.RSK were one of the first agents we spoke to and after trying lots of other cheaper agents we came back to RSK who got us the offer we wanted within a month - a big regret not to go with them from the start.They're not the cheapest but they're professional, know the area, market and always have transparent conversations rather than playing any games. Carla in particular went above and beyond throughout our sales process, ensuring communication was being shared with all parties and helping find solutions to any issues that did arise.If you're thinking about selling in the area then I wouldn't look any further than RSK!

Faraz · 12 April 2023

★★★★★ 5/5

Trustpilot

I have used RSK for years to let my…

I have used RSK for years to let my property. They handle all the major and minor hassles of property rental happily and efficiently. Whether it's rent chasing or small stuff like recently replacing a washing machine. Very happy with their service

Neil · 27 March 2025

★★★★★ 5/5

Google

We have had Castle as Managing Agent for our tenanted property for 11 years. Living 250 miles away, it was vital to us to have not only an efficient agent on the spot but also one who would develop a good relationship with the elderly tenants. Castle have been superb: the tenant loved the staff and the staff dealt with him professionally and sympathetically. Maintenance and repairs were sorted quickly and efficiently. Recently, the house became vacant and we put it up for sale with Castle as Agent. All went very smoothly and we were fully informed every step of the way. We can’t fault them!PositiveResponsiveness, Quality, Professionalism, Value

Peter · 13 June 2020

★★★★★ 5/5

Trustpilot

Professional and Friendly

RSK Acton were very professional and prompt during the marketing of our property. I could not fault their service and would recommend them. Our property was let out and occupied within 5 weeks of putting it on the market.

Liz · 21 February 2022

★★★★★ 5/5

Trustpilot

Zak was great!

Zak has been an amazing help with my property search, I have been looking for a property for about 6 months and have been so frustrated with the process, being inundated with completely irrelevant properties from all of these useless agents but not RSK! I was a bit snappy on the phone initially with Zak because he was asking so many questions about my search but now I understand why! He instantly came back to me with 4 properties that he would suggest viewing and my search immediately took a turn. 3 of them really put a spanner in the works because they really fit the bill! I have now had an offer accepted with RSK and I must say they have been excellent up until this point and we are nearing exchange. Fingers crossed! Well done to the whole team.

Brandon · 4 February 2020

★★★★★ 5/5

Trustpilot

Excellent Service!!

I recently sold my property with RSK Hanwell and I was very satisfied with the service they provided. I dealt with Zak and I automatically knew i was in safe hands. The team kept me informed and updated and they were clearly interested in selling my house for a good and fair price rather than making a quick sale, I received 3 offers within 2 weeks and 2 above asking price. I would highly recommend to anyone considering selling their house.

Natalia · 3 February 2020

★★★★★ 5/5

Trustpilot

I let my flat out and recently sold it…

I let my flat out and recently sold it through RSK Ealing branch. I have always found them very easy to deal with and very on the ball with information and acting on any issues that require attention. In my view, they are a highly professional team that I would use again should I be looking in the future at property in the area. My thanks to all in the Sales team and the Lettings team, in particular thanks to Kealey. I have no hesitation in recommending this RSK branch.

Mark · 23 January 2020