Castle Residential London reviews

★★★★★ 5/5

Trustpilot

Representative from RSK management

Representative from RSK management, George Blanchard resolved our issue with water temperature in our shower heads within 24 hours after placing the call. We received call from George, inquired about our issue and checked our availability so he can dispatch technician. Within a few hours, George emailed us date and time to expect engineer. He also followed up to see if our issue was resolved. As with all RSK employees, he was patient, professional and courteous.

Bahnan · 11 April 2025

★★★★★ 1/5

Google

Extremely disappointing experience from start to finish. Communication with castle residential was consistently poor, there was no sense of support or professionalism throughout the tenancy (whilst I understand some of the issues are due to the landlord, the communication on castle residential’s side was awful, ie no following up until we repeatedly chased). For example, these are some of the issues we faced: 1. We were not even provided with a basic black bin until we quoted the Housing Act to them. This should never be something tenants have to argue for. 2. Following moving out, they delayed returning our deposit and it was not returned to us until we raised a dispute with the tenancy deposit scheme even despite the inventory clerk explicitly stating that we left the property cleaner than when we moved in. Their reasoning was that they were waiting on authorisation from the landlord (however they only provided this reason after us chasing in the first place). If they were unable to get updates from the landlord, the bare minimum would have been to communicate this to us and apologise, instead, we were left chasing repeatedly with no accountability. Overall, very poor communication, no ownership of issues, and an exhausting experience as tenants.

Henna · 16 January 2026

★★★★★ 5/5

Trustpilot

I have been with RSK property…

I have been with RSK property management for several years and always have had a good experience. The whole team especially Daisy Willis are very reliable and efficient.

Ronan · 27 March 2025

★★★★★ 5/5

Trustpilot

Speedy & Friendly

Tara was quick to send over help and got the issue solved super fast. Good friendly conversation and service so couldn't ask any more.

Harshil · 29 April 2025

★★★★★ 1/5

Trustpilot

Terrible Rental experience

I rented a property through RSK Ealing from August 2025. The experience was absolutely dreadful.

Yurie · 25 August 2026

★★★★★ 1/5

Trustpilot

I contacted this agency toI contacted this agency to ask for details about a property I was interested in purchasing. ask for…

I contacted this agency to ask for details about a property I was interested in purchasing. During the conversation, the receptionist hung up on me in the middle of the call and then hung up several more times when I tried to call back.

Jacob · 8 January 2026

★★★★★ 5/5

Trustpilot

This company- particularly Daisy has…

This company- particularly Daisy has been amazingly helpful and empathetic towards myself and my flatmate! She ensures we are looked after and even though the contractor being used (not sure if it’s through them or the landlord) is not entirely the best, she follows up with us often and gets things fixed!

Jasmine · 18 October 2023

★★★★★ 5/5

Trustpilot

Helpful staff

Each staff member I was in contact with (Gaetano, Daisy and Vanessa) was very responsive and promptly gave clear and extensive answers to my queries. No concern has never been left unattended/unanswered and they always helped the best they could.

Fabre · 11 September 2026

★★★★★ 5/5

Google

Surj and his team manage several of our properties. They are always available, quick to respond, and ensure our properties and tenants are well taken care of. Their local market knowledge is phenomenal. Most importantly, their entire team are professional and genuinely caring.

Nick · 14 July 2025

★★★★★ 1/5

Trustpilot

Avoid at All Costs, Unfair and Unprofessional

I would strongly caution anyone against using RSK. Throughout my tenancy, I followed all proper procedures and reported maintenance issues, including during their routine six-month inspections. Despite this, they are now trying to deduct part of my deposit for a problem I had already reported.

Delia · 24 November 2025

★★★★★ 5/5

Trustpilot

Excellent service, above and beyond

Before putting an offer in, I was shown around several properties by Ethan. He was always on tine and knew the answer to all our questions. I really appreciated his friendliness and attitude. During the offer and exchange process, Ethan was always available to discuss and also helped move things along when my solicitors were being a bit slow. Thank you Ethan and I highly recommend RSK!

Konrad · 17 February 2022

★★★★★ 5/5

Trustpilot

Rented property

With regards to a rented property, I have dealt with Maria Gibbs in the property management team and have always found her to be professional, courteous and helpful. When busy/not available, she always follows-up with a return p/call and deals with issues in an honest and equitable way that works for both the L/lord and tenants. Well done and thanks, please continue this way.ThanksST

Anon · 1 April 2022

★★★★★ 5/5

Google

Castle recently helped sell my house in Hanwell. Eddie was simply brilliant ! I would describe Eddie as; honest, approachable, friendly, intelligent, very knowledgeable about the local market, conscientious, very hard working, very respectful and very reliable. I’m so happy i chose Castle to sell my home.

S · 7 April 2025

★★★★★ 5/5

Google

We recently bought a house with Castle Residential and it was an excellent experience. Eddie was fantastic to work with. Responsive at all times of the day and evening and really went the extra mile to get the deal done in as timely as manner as possible. Would highly recommend Castle to anyone!

Orla · 14 January 2025

★★★★★ 1/5

Trustpilot

Exteremly Poor Service Quality

The lift is not working for 8 months of the year, and they promoted a 6th-floor flat without letting us know.

Adem · 30 April 2026

★★★★★ 1/5

Google

If I could give zero stars, I would. This has been by far the most frustrating and unprofessional experience I’ve ever had with an estate agent. On Friday afternoon, I saw a two-bedroom property in Hanwell advertised on Rightmove for £1,500. I immediately called the agency, provided every single detail they asked for, income, affordability, employment, everything, and they assured me everything looked fine. Naturally, I asked when I could arrange a viewing. Their answer? “We need to speak to the tenant and will get back to you.” Fair enough, I thought. The next day, Saturday, I rang them again to follow up. This time I was told, “The tenant hasn’t replied, you’ll need to wait until Monday.” Still, I remained patient and agreed. Monday morning i phoned them, And what did the agent say? That the property had been removed by the landlord, just like that, with no warning and no explanation. When I asked for clarification, the agent admitted she had “no idea” why, and that she’d “need to speak to the landlord.” Completely vague, completely dismissive. In my opinion, this is not just incompetence but a deliberate tactic. It is extremely common for agencies like this to suddenly pull properties from genuine applicants only to prioritise tenants who can pay 6, 12 months upfront in cash or lump sums. Regular, hardworking tenants who can pay monthly and on time are left hanging, while landlords are shown the big upfront offers because it makes the agency look good and secures their commission. Whether or not that’s what happened here, the lack of communication, transparency, and basic respect is disgraceful. The whole process was a complete waste of time. They collected all of my personal information, dangled the property in front of me, and then gave excuse after excuse before pulling it away. No professionalism, no accountability, and no genuine service. To anyone considering using this agency: save yourself the stress. They are unreliable, untrustworthy, and clearly do not care about tenants. If you value your time, money, and peace of mind, look elsewhere.

Adam · 19 August 2025

★★★★★ 1/5

Trustpilot

Overall experience

Overall experience: RSK didn't have a handle on my sale, misled both the buyer and I by saying that the sale was going to fall through on numerous occasions, provided wrong advice on issues such as increased stamp duty and generally didn't manage the sale well at all.

Rosh · 18 August 2025

★★★★★ 5/5

Google

I can’t recommend Surj and his team enough. I first approached Castle Residential for a valuation of my property for sell but then we decided not to sell but let it. Surj advise and help was key in the process to get our remortgage proving the situation of the current market for letting and that our flat would be rented quickly and at the price we wanted/needed. I had no doubt we were leaving our flat in very good hands. He found the right tenants even before the flat came onto the market, the flat was let in 2 days after the first viewing. We went with them on full management , full peace of mind with the money coming in every month. The team even took care of posting a parcel that reached my old address by mistake, that’s a 5* service. Well done Castle Residential!

Fatima · 13 June 2023

★★★★★ 4/5

Google

My partner and I have recently bought a flat, and we have found the team at Castle Residential to be a huge help in this process, particularly Eddie. As first-time buyers, we greatly appreciated his support in ensuring that all parties …

Lana · 16 April 2025

★★★★★ 1/5

Trustpilot

Incompetent people

We rented a flat in Acton with these individuals for two years, and they are incredibly incompetent. When we first moved in, they informed our landlord that the money he had paid for a cleaner had been used, when in fact it hadn't. The flat was extremely dirty, and the floor was sticky upon our arrival. We had to spend several days cleaning the entire flat ourselves while the living room was also being painted. Now that we've moved out, our landlord confirmed that an email was sent to RSK a couple of days after our move-out date, confirming that we could indeed be refunded our deposit. However, five days later, we're still waiting for this to be processed. The man in charge of processing these requests has repeatedly claimed that the transfer had been processed when it had not. We had to call the office multiple times, only to be told that no, he had not processed the transfer. Absolutely ridiculous.

Adriana · 29 April 2024

★★★★★ 5/5

Trustpilot

I would like to say a big thanks to…

I would like to say a big thanks to Charlie Mitchell of RSK. He helped me out with an important matter. He was courteous over the phone and took the time to listen to me. Thank you once again Charlie

Sid · 10 October 2023

★★★★★ 5/5

Trustpilot

Chloe Curd helped us recently with all…

Chloe Curd helped us recently with all the paperwork of a tenant change.

Bil-Lal · 21 May 2026

★★★★★ 1/5

Trustpilot

AVOID those liars at all costs.

AVOID those liars at all costs..Specially Acton Branch in London...they waste your time in fake offers, they never send your offers to the landlord, they lie and create fake excuses...one of their agents told me the landlord declined me when his other colleague was finalizing the offer letter with me for the same property !! then we went through referencing after my offer was accepted for the same property that the LYING AGENT told me I was declined before, then they messaged me after 2 days hard work chasing the referencing company and sending tons of documents to say the landlord has accepted another offer ! they wasted my time and gave me false hope...AVOID at all cost.

Nordic · 28 March 2024

★★★★★ 5/5

Trustpilot

Luke Heaps

Luke (and the entire RSK team) have been fabulous in finding the right buyer for our property. After only two months and with no slowing in momentum, Luke and the team have been on the front foot in viewings.Luke negotiated a great deal for us with minimum stress for us. Thank you Luke.Would highly recommend

Gillian · 14 April 2022