5/5
GoogleMax and David were very helpful with our move. Would highly recommend this branch of castles
Trusted Agent profile · London
Verified
Castle Estates London reviews
★★★★★
124 reviews across 3 platforms
212 St Ann's Hill, London, SW18 2RU
Part of Castle Estates, see every office.
Castle Estates's office in London, at 212 St Ann's Hill, is rated 4.8 out of 5 across 124 reviews on three platforms, including 108 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Castle Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleDespite a frustrating time with the vendor to finally complete on the purchase of the flat in Norfolk House E8 I found Max to be polite and efficient in how he dealt with us. He returned calls promptly and was calm and clear in what he did for us. This was a very good level of service. Thank you.
5/5
GoogleI worked with Max: honest, straight talking and very hard working. Thoroughly recommended.
5/5
GoogleGreat communication by all members of staff, give an honest achievable price, josh in sales was very helpful and friendly, as was the manager David, i had to dismiss a couple of other agents before castles and it was a good choice, marketed to completion took around 3 months which given the circumstances was pretty good
4/5
GoogleGood service and quick easy sell. Great communication and help with mortgage etc. The only thing we felt was that the vendors needs were put before ours.
Agent replied
Rowena , Thank you for your words as all feedback allows us to asses our clients experiences and improve all the time . I am genuinely sorry if you felt the vendors needs were put before you but I would like to ensure we value the needs of both vendors and buyers at all times . The vendors of the property were developers who wanted a swift transaction after being let down by a previous buyer and were going to have kept the property if you had not moved as quickly as you did which I accredit Max with the advice and communication he gave throughout the process . When buying your first property it can be daunting proposition but Max always wanted to ensure you were kept informed and understood every stage of the process . We hope you love the property and if you are ever passing feel free to pop in . David Sipple Manager
5/5
GoogleTransparent, friendly and always helpful team happy to answer any questions or help however they can, highly recommended.PositiveResponsiveness, Professionalism
Agent replied
Sam, it was lovely working with you both and hope you love the new home. See you around no doubt and feel free to drop me a line if you ever need any advice moving forward. regards David Sipple Manager
5/5
FacebookPlease add us we are a new home removal company based in Hertfordshire. We range from 1 bedroom flats/apartments up to 5-6 bedroom houses. All offer full removal service, all packaging & self packaging. We work 24 hours. Covering all of the UK. Friendly, fast professional service. Free quote and pricing offered. Email or call 07745562063 now
5/5
GoogleCan't reccomend Josh newton enough, very helpful agent and willing to take additional time to listen to our requirements and to ensure they're met while giving us practical and professional advice. He is extremely knowledgable of the local area and surrounds, very responsive and you will not be disappointed with his services.
5/5
GoogleCan’t fault them. Really quick to respond to calls and emails. They did a great a job on a complicated sale where the vendors had inherited the property but were living abroad in various different countries. Speak to Josh if possible, I’d highly recommend him.
5/5
GoogleReally good guys who made the difference. Laid back but know how to get stuff done.
Agent replied
Sam , I appreciate the review and I wish you and Olivia all the best in your new home . I know you had a negative experience with another local agency and was nervous when deciding which agent to next instruct based on your previous experiences trying to sell , but i am thankful you gave us the opportunity as we offer a very honest and transparent approach to estate agency and find our clients prefer this . We wish you both all the best in the new home . David Sipple Manager
5/5
GoogleSuper great experience with Ela! Friendly, professional and truly attentive to try and find exactly what we were after. Ask for her!
5/5
GoogleDavid, the branch manager, was friendly and efficient from the start to the end of our flat sale. He was very knowledgable about the local market in E5 and delivered on the valuation which was fair, not overinflated.
5/5
GoogleGreat estate agency. Would recommend.
Agent replied
Olivia , good luck to you both in the new home and thanks for taking the time to leave a review its much appreciated as you know our business is built on recommendations . David Sipple Manager
5/5
GoogleWe recently bought our house through the team at Clapton, E5. Throughout the process they were very helpful and very efficient. They always got back to us immediately and were very positive and courteous throughout the process.
5/5
GoogleGreat service, very helpful, always got back to us in a timely manner. Both David and Max who worked with us would go out of their way to make things run as smoothly as possible.
5/5
GoogleExcellent experience working with Max on the purchase of our new house. It wasn't the most straight forward purchase and Max really helped to get it over the line at the crucial time.
5/5
GoogleFrom the start to the end the whole team at castles were excellent especially max who was always there when needed I would wholeheartedly recommend castles to anyone
1/5
FacebookAbsolutely appalling customer service by Company management! Inability to deal with complaints professionally, dutifully and legally. Agency supports blatantly DISCRIMINATIVE practices which is shameful and disgraceful
5/5
GoogleVery communicative, responsive and patient. Was also able to get me a good price on electric and gas reports from a third party. Overall great work practice and service.
5/5
GoogleFriendly, down to earth people. They know the market and did a great job of selling our flat and were always responsive and communicative. We would definitely use them again.
5/5
GoogleGreat company. Purchased a property with Max from the Clapton Road office, really professional, helpful and would definitely recommend to anyone looking for a property in the area.
5/5
GoogleIncredible service from David and Josh. They both went the extra mile for us through what was a complex sale. I can't recommend them highly enough!
5/5
FacebookVery good team, advised me and helped me through-out the sale, very professional, Sam, Stuart & Michael, always ready to help, would highly recommend Castle`s to anyone!!!
5/5
GoogleWe were in a 5 person chain with many parts unwilling to compromise on anything, but David managed to push through the exchange/completions whilst keeping everyone happy, thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Castle Estates London
How many reviews does Castle Estates London have?
Castle Estates's London office has 124 reviews across three platforms: 108 on Google, 15 on Facebook (across the whole business), 1 on View Agents.
What is Castle Estates London's rating?
Castle Estates London is rated 4.8 out of 5 across all 124 reviews, and 4.8 out of 5 on Google from 108 reviews.
Has Castle Estates won any awards?
Yes. In The Trusted Agent 2026 awards: Castle Estates, London won Trusted Agent.
Where is Castle Estates's London office?
Castle Estates London, 212 St Ann's Hill, London, SW18 2RU.
