Trusted Agent profile · London
★★★★★
620 reviews across 2 platforms
37 New Cavendish Street, London, W1G 9TL
Carter Jonas's office in London, at 37 New Cavendish Street, is rated 4.3 out of 5 across 620 reviews on two platforms, including 124 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you, Carter Jonas for your job
Thank you, Carter Jonas for your job. All process from start to finish, was absolutely great. We are successfully rented the flat and very excited. I highly recommend Carter Jonas to all.
Hi Oleksandr, thank you for your review. We're so pleased to have been able to help you with your rental flat. Please do let us know if there's anything else we can help you with in the future.
5/5
GoogleWe had an amazing experience with this agency. Specially Marielle Papadopoullos was an outstanding agent - super responsive and very knowledgable of the market. Working with her is very easy and you won't be disappointed
5/5
GoogleWe have just started out on our flat finding mission but feel we are in good and knowledgable hands with Charlotte in the Marylebone office.
Hi Martin, thank you for your review. We're glad to hear that your flat search is going well with the help of Charlotte and our Marylebone team. Don't hesitate to let us know if there's anything else we can help you with.
5/5
TrustpilotHelped me to find a house for me and…
Helped me to find a house for me and three of my friends who were looking for a place in Fulham. They allowed to view the property as and when we needed and were really helpful in the process.
Hello Sophia, thank you leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotFulham flat
Professional and accurate valuation, and we achieved our asking price in a difficult market. Thereafter we had friendly and effiicent support to a successful completion. We thoroughly recommend CarterJonas. Many thanks.
Hello. Thank you for taking the time to leave us a review. We're so glad we were able to help you with the successful sale of your home. Please don't hesitate to reach out in future if we can help with anything else.
1/5
TrustpilotTHEY WOULD KILL ONLY FOR LANDLORDS ( WHO CARES ABOUT TENANTS?)
They only value landlords and they treat tenants like we are beggers. Utterly obnoxious and unacceptable. You will learn in time real estate agents when you begin losing
Hi Helin, we're sorry to read your review. If you would like to provide some more details about your situation to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you. Thank you.
5/5
TrustpilotWayland Ward-Smith and Mandy Jacobs…
Wayland Ward-Smith and Mandy Jacobs from the Fulham Palace Road Branch dealt with the sale of our home, and the process was very professional and efficient from start to finish.
Hi Jackie, thank you for your review for our Fulham team. We're so glad to have been able to help you with the successful sale of your home. Please do let us know if there's anything that we can help you with in the future.
5/5
TrustpilotTop class service
Excellent experience from initial negotiations and discussions through to exchange of contracts and to final completion of the sale. Very pleased we partnered with Carter Jonas for our property sale
Hello, thank you for taking the time to write us a review. We're so glad to hear we were able to help you with the sale of your home. Please don't hesitate to contact us in the future.
5/5
TrustpilotI have rented a new built house for…
I have rented a new built house for over a year. Initially there were a few problems but Maddy has always been prompt and efficient in sorting them out. Professional and a pleasure to deal with.David Bramble
Hello David, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
GooglePhoebe was excellent in assisting with our relocation. Her warm and caring personality made our search and transition very smooth. Wonderful experience with the entire team at Carter Jonas.
5/5
TrustpilotThe team at Carter Jonas were…
The team at Carter Jonas were professional and efficient in selling my mothers house. We are grateful for their services and would recommend them.
Hi Christine, thank you for your review. We are so glad that our team were able to assist you and your mother with her sale. Do get in contact if we can help you with anything else a all.
5/5
GoogleExcellent agency, very friendly, responsive and helpful staff. Helped us to find quickly a flat in this very tensed rent market.
Hi Valérie, thank you for leaving a review - we're glad to have helped you find a flat quickly!
5/5
TrustpilotSimple communication with Seline
Simple communication with Seline, all done whilst we were on holiday. Thank you for managing our expectations and prompt replies.All the best
Hi Karinel, thank you for your review. It's great to hear that you have had such a positive experience with Carter Jonas, and with Seline in particular. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotThanks Carter Jonas
Thanks Carter Jonas . A great team, great team leader :Igor , great team member : Sam, Ana. They given me lots of hleps .
Hi Cindy, thank you for your review. We are so pleased that you are happy with the service provided to you by our team in Fulham. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
5/5
GoogleReally great experience using the Marylebone branch - with the support from Emily and Georgina, the whole process was made really easy and quick. Thanks for all your support!PositiveResponsiveness, Quality, Professionalism
Hi Joseph, Thank you for the wonderful feedback - we are very happy to have helped make the process easy for you!
5/5
GoogleGreat agency, very professional and friendly staff!
Hi Alicia, thank you for your review. It's great to hear that you had such a positive experience with our Marylebone team. Please do not hesitate to contact us if you need anything else in future.
5/5
GoogleMs Charlotte Moody her professional personality and her charming smile should sell any property . Exemplary agent so far .
Hi Munzer, thank you for your review for Charlotte from our Marylebone team. We're so glad to hear you are happy with the service we have provided you with. Please let us know if we can help you with anything else.
5/5
TrustpilotA great experience with the Mayfair office
I had such a great experience with Carter Jonas in Mayfair during my recent search. In particular with Kate who was so helpful through out the process!
Hi Daisy, thank you for your review for our Mayfair team. Please don't hesitate to contact us if there's anything else we can help you with in the future.
1/5
TrustpilotDishonest, unhelpful, not professional
The agent of Carter Jonas is very dishonest, unhelpful and not professional.
5/5
TrustpilotIt's always a pleasure dealing with…
It's always a pleasure dealing with Carter Jonas and in particular, Jessica - they're communication is excellent, they are polite and extremely professional. I would recommend them to anyone looking for the services Carter Jonas offer.
Hello Roland, thank you for taking the write such a positive review. We are happy to have helped. Please do not hesitate to contact us in the future.
5/5
GoogleMy dealings with Charlotte are always efficient, most pleasant and professional. She is a great ambassador for her firm.
Hi Kees, thank you for your lovely review for Charlotte. It's great to hear you have had such a positive experience with Carter Jonas!
5/5
TrustpilotVery impressed and will use again
I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer
Hello Jennifer, thank you for taking the time to write us such positive feedback. Our team are always pleased to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotA professional operation.
I've been a client of Carter Jonas in Fulham before - this is a professional operation with excellent communication at all times. Highly recommended.
Hi Steven, thank you for the review for our Fulham team. Please don't hesitate to let us know if we can help you with anything in the future!
5/5
TrustpilotFantastic, reliable estate agents
We bought our house in Fulham and the agent and advice we received along the way was excellent. We would definitely use Carter Jonas again.
Hi Eon, we're so glad to hear you were happy with the service we provided you with. Please let us know if you need any help with anything in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas's London office has 620 reviews across two platforms: 124 on Google, 496 on Trustpilot (across the whole business).
Carter Jonas London is rated 4.3 out of 5 across all 620 reviews, and 4.9 out of 5 on Google from 124 reviews.
Carter Jonas London, 37 New Cavendish Street, London, W1G 9TL.
