Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent letting agents.
The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.
SSF · 3 December 2022
Agent replied · 12 June 2024
Hello, thank you for your review. We're delighted to have been able to help you with the letting of your home. Please don't hesitate to let us know if there's anything else we can help you with.
★★★★★ 5/5
GoogleVictoria Boyson helped me find a beautiful apartment. She was incredibly responsive and professional and assisted me through every step of the process. I highly recommend her assisting you in your search for the perfect apartment!
S · 13 June 2023
Agent replied · 12 June 2024
Thank you for the positive review - we're very happy to have helped you find your beautiful apartment! We're always here if you need us for anything else.
★★★★★ 5/5
GoogleExcellent service from Sara Shirazi and Emily Hussey, with a professional eye for detail that is rare to see in the property agency industry
Jonathan · 14 March 2024
Agent replied · 12 June 2024
Hi Jonathan, thank you for your review. It's great to hear that you are so impressed with the professional service offered to you by Sara and Emily. Please do not hesitate to get in touch if you need anything else.
★★★★★ 1/5
TrustpilotTerrible moving out process
Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
SO · 5 August 2024
Agent replied · 24 October 2024
Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
★★★★★ 5/5
TrustpilotWhite Hart Lane specifically
White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T
Tim · 30 May 2021
Agent replied · 12 June 2024
Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!
★★★★★ 5/5
GoogleSara Shirazi provided outstanding service, exhibiting a level of professionalism and attention to detail that is uncommon in the property agency sector.
Jack · 16 April 2024
Agent replied · 12 June 2024
Hi Jack, thank for your your review. We are delighted to hear that you were so impressed by the outstanding service provided to you by Sara. Please do not hesitate to contact us if you need anything else at all.
★★★★★ 5/5
TrustpilotReview of Lettings and property management - Bishop’s Park teams, Fulham
My experience with both the Lettings team and Property management team in Fulham (Bishops Park branch) over the past 3 years has been nothing but good. All staff, especially the managers, are a delight to work with and are very knowledgeable and responsive and flexible to need. I can highly recommend them.
Ann · 12 May 2021
Agent replied · 12 June 2024
Hello Ann, thanks for taking the time to leave such wonderful feedback - we're very happy to have helped!
★★★★★ 5/5
TrustpilotVery good company
We rented a property through Carter Jonas in Barnes, never having used this particular company before. We were immediately impressed with the entire team, their professionalism and personable manner. Having now vacated the property, the whole process was seamless and unobtrusive, with viewings arranged whilst we were still resident at the property made incredibly easy and convenient. Aileen has assisted us throughout this process and has communicated amiably and very efficiently throughout our tenancy. We would not hesitate to use Carter Jonas again to buy or rent a property.
Craig · 20 January 2022
★★★★★ 5/5
TrustpilotWe had very good service from Carter…
We had very good service from Carter Jonas when recently using this company with our rental property.My only comment would be that a little more knowledge of the area and amenities would have been more helpful.
Philippa · 30 April 2023
Agent replied · 12 June 2024
Hi Philippa, thank you for your review. We are so pleased that we were able to help you with your rental property. Please do get in contact if we can help you with anything else at all.
★★★★★ 5/5
TrustpilotKnowledgable and very helpful
Knowledgable and very helpful and always good to be able to deal with the same person each time which provides a great service.
HM · 9 March 2024
Agent replied · 12 June 2024
Hello, thank you for your review. We are so pleased to hear that you have had such a positive experience with Carter Jonas. Please do not hesitate to get in touch if there's anything else that we can help you with.
★★★★★ 5/5
Trustpilothighly recommend
I would not hesitate to highly recommend Ed Westmacott and the Carter Jonas team to anyone looking for the best estate agent to market their property and closely manage the whole sale process throughout. Throughout the entire process Ed remained very proactive, supportive and communicative.
JC · 16 May 2022
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we support our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotA satisfied customer...
I chose Carter Jonas due to their expertise in selling equestrian properties and I wasn't disappointed. Rupert guided me through the whole process from start to finish and he was always on the end of the phone to give advice. I have no hesitation in recommending Carter Jonas.
Linda · 8 October 2021
Agent replied · 12 June 2024
Hello Linda, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us again in the future.
★★★★★ 5/5
TrustpilotHighly professional and gets things done!
Mandy provided us with excellent service in our recent sale. She went over and above duty and provided regular updates, sound advice and reassurance in a very stressful situation. We highly recommend Carter Jonas (Fulham)!
Ann · 22 March 2023
Agent replied · 12 June 2024
Hi Ann, thanks so much for your review. We are delighted to here how well Mandy has supported you throughout your recent sale. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
GoogleAndrew Walker and his team were just GREAT to work with. They only showed me properties that were within my specifications of what I was looking for. I would totally recommend Carter Jonas for others looking .Actually, I just did yesterday!!
Debi · 14 June 2018
★★★★★ 5/5
GoogleCarter Jonas in Marylebone (especially Marielle Papadopoullos) provide exceptional customer service. Their staff are competent and caring and do an excellent job of finding properties that fit your requirements. Highly recommend them as estate agents for finding a new flat in Marylebone.
Eric · 14 June 2017
★★★★★ 5/5
GoogleSuch a great team! Friendly & professional - Emily who dealt with my enquiry was particularly helpful. Thank you.
Cassia · 16 April 2024
Agent replied · 12 June 2024
Hi Cassia, thank you for your kind review. It's always great to hear how helpful and friendly our teams are. Please do let us know if there's anything else that you need at all.
★★★★★ 5/5
GoogleI have been working with Charlotte and Rob for few months now
They are professionals and very helpful in our property search
I would definitely recommend their services 🌷 …
Anat · 18 July 2023
Agent replied · 12 June 2024
Hi Anat, thank you for your positive review. It's great to hear that you are so happy with the service you have received from Charlotte and Rob. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
GoogleA stress-free lettings experience with the Marylebone branch, mostly thanks to the hard work of Emily. Would recommend.
Gabriel · 16 April 2024
Agent replied · 12 June 2024
Hi Gabriel, thank you for your review. We are so pleased that your lettings experience with our Marylebone team has been as stress free as possible! Please do not hesitate to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotExcellent
Excellent, a very good, helpful service.
Rupert · 6 November 2024
Agent replied · 23 December 2024
Hi Rupert, thank you for your positive star rating! We are so pleased to hear that you received such an excellent service. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
TrustpilotCarter Jones Sales team are excellent
Having used Carter Jonas to arrange letting periods for my property, the transfer to the Sales team was excellent. Their regular contact was excellent, with quick responses to any queries, even if someone was absent from the office
Fiona · 18 October 2022
Agent replied · 12 June 2024
Hi Fiona, thank you for your review. We're so glad to have been able to help you with the letting and sale of your property. Please let us know if we can help you with anything else in future.
★★★★★ 5/5
TrustpilotVery Helpful Staff
We have been renting our property through Carter Jonas for almost a year now and only have good things to say about them. Maddy, our property manager in particular is very helpful and responds to queries very quickly. We would not hesitate to recommend.
Sarah · 21 October 2021
Agent replied · 12 June 2024
Hello Sarah, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotThanks for excellent relationship and…
Thanks for excellent relationship and customer service in response to our needs
Jide · 25 June 2024
Agent replied · 24 August 2024
Hi Jide, thank you for your review. We are so pleased to hear that you received such an excellent service during your time with us. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotPerfect home in Fulham
Carter Jonas were excellent in finding me a great rental property in Fulham for a reasonable price. Sam Jarvis in particular a provided timely, polite and commercial service. We are super happy in our new family home!
Gesa · 16 August 2022
Agent replied · 12 June 2024
Hi Gesa, thank you for your review. We're so pleased we were able to help you find your new rental property. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotI would just like to thank the staff…
I would just like to thank the staff for all their kindness in my search for rental accommodation. They could not have been more helpful and pleasant.
Mark · 18 July 2023
Agent replied · 12 June 2024
Hi Mark, thank you for your review. We are so pleased that you have had such a positive experience with Carter Jonas throughout your rental search. Please do let us know if we can help you with anything else.
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