Trusted Agent profile · London
★★★★★
647 reviews across 2 platforms
37 New Cavendish Street, London, W1G 9TL
Carter Jonas's office in London, at 37 New Cavendish Street, is rated 4.4 out of 5 across 647 reviews on two platforms, including 145 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotms gozde balkan
Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.
5/5
TrustpilotReally happy with the service and help…
Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!
Hi Vanessa, thank you for your review. It's great to hear that you are so happy with the service provided to you by Monika. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotArabella & team
Arabella has been helpful and professional throughout the whole process.
Hi Henry and Winnie, thank you for your review about your positive experience with us. Please don't hesitate to contact us in the future.
5/5
TrustpilotHighly Recommended.
Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen
Hi Pete, thank you for your review. We are delighted that Ed and Rupert were able to help you with the sale of your home. Please do not hesitate to get in contact if you need anything else in the future.
5/5
GoogleWonderful experience - they helped me find the perfect flat :)
Hi Lindsey, thank you for your review. It's great to hear that you had such a wonderful experience with our team in Marylebone. Please do not hesitate to get in touch if you need anything at all.
1/5
TrustpilotDo not rent through these people - South Kensington office
Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.
5/5
GoogleMarielle was absolutely fantastic. She listened to my request, sent across relevant properties and was fantastic at accommodating my (often last minute!) requests for late property viewings. She went above and beyond and was an absolute pleasure to work with. I'd recommend working with Marielle to anyone who wants friendly, real, efficient help at finding a property.
5/5
TrustpilotHighly positive experience
Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.
Hi Sarah, thank you for your review. It's so great to hear that Julia provided you with such a positive experience with your mother's house sale! Please do not hesitate to get in touch if there's anything else we can help you with.
5/5
TrustpilotCharlotte was friendly and efficient
Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.
Hello Amanda, thank you for taking the time to leave us some feedback. We pride ourselves in offering helpful advice. Please do not hesitate to contact us in the future.
5/5
TrustpilotEfficient and Effective
Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.
Hi Sasha, thank you for your review. We are delighted to hear that you felt so well-supported by Helen throughout the sales process. Please do not hesitate to get in touch if there's anything else we can help you with.
1/5
GoogleDo not use this agency they will scam you off your deposit makes charges of things not there. Even charges the items originally there.
Hi Martin, we are sorry to read your review. We believe our Lettings team have been in touch with you directly to go through any charges, though please do feel free to contact us via feedback@carterjonas.co.uk if you would like to discuss further.
1/5
TrustpilotAs other GENUINE reviews have indicated..
they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.
Hello, we are sorry to hear you did not have a positive experience with Carter Jonas this time around. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
5/5
GoogleFantastic experience dealing with Martin and his team. Extremely helpful and knowledgeable!PositiveResponsiveness, Quality, Professionalism
Hi Oscar, thanks for taking the time to leave such a lovely review - the team always appreciate hearing from a happy customer!
5/5
TrustpilotGreat move in
Monika was great. The whole tenancy process was easy to deal with and efficient!
Hello Pierre, thank you for taking the time to leave us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
TrustpilotGreat experience
Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.
Hi Peter, thank you for your positive review. It's great to hear that you have had such a great experience whilst renting with us. Please do let us know if there's anything we can help you with.
5/5
TrustpilotGreat experience
We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !
5/5
TrustpilotVery happy with the service from Carter…
Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.
Hi Paul, thank you for your positive review. It's great to hear that you are so happy with Ed and the team's assistance throughout the process of your purchase. Do let us know if we can help you with anything else.
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional. They Ignore your emails. Communication is terrible.
1/5
TrustpilotCarter Jones a joke, Terrible estate agent
If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
5/5
TrustpilotGreat service
We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.
Hi Katharine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
1/5
TrustpilotDo not use these Agents
I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.
Hello Karen, we are very sorry to hear about your experience. On this occasion, this was in the remit of the landlord, and we acted on our client’s instructions based on the information provided to us. If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotProfessional, honest and down to earth
I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.
Hello Iain, thank you for taking the time to write us a review. Our team are always happy to hear how well we have helped our clients. Please do not hesitate to contact us again in the future.
1/5
TrustpilotAwful from start to finish.
Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit
Hi Mark, if you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
5/5
GoogleExcellent experience - Chris has been very professional and friendly while helping me find a new flat in Marylebone. His knowledge and efficiency has been invaluable in navigating the usual challenges, as well as the novel covid-related ones. Five stars.PositiveResponsiveness, Quality, Professionalism
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