Trusted Agent profile · London
★★★★★
647 reviews across 2 platforms
37 New Cavendish Street, London, W1G 9TL
Carter Jonas's office in London, at 37 New Cavendish Street, is rated 4.4 out of 5 across 647 reviews on two platforms, including 145 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding service from Sam and the…
Outstanding service from Sam and the team at Carter Jonas Fulham Palace Road. Highly professional and nice people too - will definitely use again
Hi Chris, thank you for your review for Sam and the Fulham team. We're so happy to have helped you on this occasion! Please don't hesitate to contact us in the future.
5/5
TrustpilotProfessional service second to none
We used Carter Jonas's Fulham branch (Wayland Ward-Smith) to sell a much loved flat in January. We have used the branch on two previous occasions and again could not fault the service. We achieved almost 10% above asking price and were impressed with the professionalism with which the transaction was handled. The communication was clear and advice was offered where needed. We unreservedly recommend the branch and will use Wayland when we next come to buy or sell property in the area.
Hello Meredith, thank you for taking the time to leave us such positive feedback. We pride ourselves in making is often a complicated process, simple for our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotSmooth process
James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !
Hello, thank you for your positive review. We're delighted to have been able to help you find your first home - we hope you enjoy it! Please don't hesitate to contact us if we can help you with anything else in future.
5/5
TrustpilotI would like to thank Ms Lajla Turner from the Kensington Office.
I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!
Hello Dora, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotWe used Carter Jonas to sell out flat…
We used Carter Jonas to sell out flat and they couldn't have done a better job.Wayland and Mandy were friendly, professional and got the job done.Would definitely use again, many thanks
Hello Faith, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported for our clients. We are happy to have helped!
5/5
TrustpilotThe all encompassing care and service of Carter Jonas in Barnes.
My rental property has been in the excellent care and management of Carter Jonas since 2019 .The team at Barnes have always been available to assist me with decision making and any queries that have arisen in this time .I trust their judgment and expertise in all areas .I have found them to be completely honest and straight down the line .The most important criteria to me is that they genuinely care about what is the best outcome for me as a landlord equally delivering a first rate service for the tenant.Any issues regarding the upkeep of my property are reported to me straight away, nothing is left lingering or forgotten.The tradesmen they use are fair priced and professional.I have found the team to be kind , personable and welcoming.I rest assured being with Carter Jonas.
Hello Dympna, thank you for taking the time to write us a review. We are very happy to have helped. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotGreat agency to work for
We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.
Hi James, thanks for the great star rating! We look forward to continue working with you in the future.
5/5
TrustpilotAll very easy and smoth
All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too
Hello - thank you for your positive review. We're so glad we have been able to make this process as smooth and simple as possible for you. Please don't hesitate to contact us in future.
5/5
TrustpilotOrganised, responsive and highly competent
Yet again, Carter Jonas has found us some excellent tenants, the whole process was extremely smooth and stress-free, excellent photos were taken of the empty property and the listing was live on right-move very quickly, we couldn't be more pleased with Igor and Sam Jarvis and everyone at Carter Jonas
Hi Rosie, thank you for your review. It's great to hear that you are so happy with the service provided to you by Igor and Sam in our Bishop's Park office. Please do let us know if you need anything else at all.
1/5
TrustpilotWouldn't even take 6 months rent up front
I think this has to the most judgemental company I have ever dealt with and I'm 54 years old. They wouldn't even accept 6 months rent up front on a property! If you don't fit into their pigeon hole requirements then you aint got no chance of renting a property.
Hi Warren, thank you for your feedback. We understand your frustrations with this situation, and as you know the rental market is particularly competitive at the moment, with each of our properties receiving multiple enquiries and offers. These are then reviewed by our landlords, who select tenants based on their own criteria and preferences, which we then feed back to applicants. We are sorry that you weren’t successful with your application this time around, and would be happy to look into this further for you if you want to send some additional details to feedback@carterjonas.co.uk. Thank you.
5/5
TrustpilotExcellent Service
Excellent attention throughout a prolonged sale complicated by the purchasers circumstances.Reassuring advice in difficult times was especially helpful. Ed Westmacott and his team provide a first class service.
Hello, thank you for taking the time to leave us some feedback. We pride ourselves on making a complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotWe found our flat through Carter Jonas…
We found our flat through Carter Jonas that were really helpful and great throughout the whole process. Kate was very professional and always prompt in our correspondence.
Hello Dimitra, thank you for writing us feedback. We aim to offer simply better advice for our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotHelpful and efficient from Team Gary maintenance.
As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary
Hi Sandra, thank you for your review. We are delighted to hear that you have had such a positive renting experience with us over the last decade! Please do not hesitate to get in touch if you need anything at all from us.
1/5
TrustpilotDon’t waste your time
We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotWhile looking for a home desperately I…
While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.
Hi Walid, thank you for the lovely review for Marina and our South Kensington team. We're so glad we were able to help you find an apartment that met all of your requirements!
1/5
TrustpilotBuying problems
Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
1/5
TrustpilotDO NOT ISE THIS COMPANY.
DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents
5/5
TrustpilotAbsolutely fantastic service from start…
Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!
Hi Jacob, thank you for taking the time to leave a review. We are delighted to hear that you have received such a fantastic service from our team in Bishops Park! Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotExceptional!
Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers
Hi Catherine, thank you for your review. It's so good to hear that Andrew provided you with such great support during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotGreat service
David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.
Hello Dan, thanks for the positive review. We aim to provide expert local knowledge, tailored to individual clients. We are happy to have helped!
5/5
TrustpilotHouse rentals London
A big thank you to Carter Jonas for all their kind help to find my ideal London flat. In this case I dealt with their South Kensington/Knightsbridge branch, managed by Lajla.Their help was both professional and friendly - always enthusiastic. The staff was ready to listen and give sage advice, nothing seemed too much trouble. I can thoroughly recommend CJ to anyone who is serious about renting or renting out a London abode, large or small.ULLA.
Hello Ulla, thank you for taking the time to leave such wonderful feedback. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
1/5
TrustpilotPoor communication start to finish
I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere
Hello, we are sorry to read your review. If you would like to send some more details about your experience to feedback@carterjonas.co.uk, our team will be happy to look into this further for you. Thank you.
5/5
TrustpilotNothing was too much trouble
We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!
Hello Clayton, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
1/5
GoogleI had the displeasure of dealing with Emily on the telephone when organising a flat rental. She was extremely rude and patronising, her behaviour was disgusting. The gentlemen that showed me the property I was looking to rent was an absolute gentleman though . I will now deal with a rival property company in marylebone that understand customer service and will warn everyone about the perils of dealing with this company too .NegativeProfessionalism
We're sorry to hear you did not rate your telephone call with Carter Jonas, and likewise glad you had a positive experience on your property tour. We have got in touch with the branch to look in to this particular circumstance, but if you would like to discuss the matter further we would be happy to hear your feedback on marketing@carterjonas.co.uk
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