Carter Jonas London reviews

★★★★★ 2/5

Trustpilot

Glad I've switched away and I won't go back again

Having used Carter Jonas for a few years renting out my property, I've now changed and would never go back to them. I've had poor service consistently especially when a tenant checks out. The diligence and attention is woefully lacking. Keys lost, damage not logged, poor check out service. Tradesmen hired that do a poor job and charge silly money for doing little. Poor monitoring of tenants. Seldom been happy and glad I've switched.

David · 10 June 2023

★★★★★ 5/5

Trustpilot

We recently bought a property in…

We recently bought a property in Fulham. Mandy Jacobs was a fantastic help, providing speedy responses to everything and guidance through the process which was really appreciated as first time buyers, thank you!

Joe · 17 October 2022

★★★★★ 5/5

Trustpilot

Fulham Flat

Our experience using Carter Jonas to find a flat was a success. Our agent Sam was professional, efficient and knowledge. The Caret Jonas team was available for any questions and helpful in securing our lease.

Michelle · 15 July 2022

★★★★★ 1/5

Trustpilot

Lost 1 month rent without our approval

I used the agent for renting my house.

Customer · 30 January 2026

★★★★★ 5/5

Trustpilot

Extremely helpful team

Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.

Clarissa · 12 May 2022

★★★★★ 5/5

Google

Victoria Boyson led the Carter Jonas team to help me relocate from NYC to Marylebone. The service she and the team provided exceeded my expectations (and hopes). Once I found my apartment on Manchester Street I was guided through what is a very complicate process to stress free execution on my side, professionally and promptly! Thanks also to Ambar Jaffrey and Emily Hussey on the team! Joe A

Joseph · 26 October 2023

★★★★★ 5/5

Google

I would highly recommend Victoria Boyson at Carter Jonas Marylebone. Victoria and her team were extremely helpful, responsive and professional throughout the process. Excellent service.

George · 13 June 2023

★★★★★ 5/5

Trustpilot

Great estate agent

A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!

Claire · 1 February 2023

★★★★★ 5/5

Trustpilot

Kate and the team have provided a…

Kate and the team have provided a great service helping us to find a property to rent and till today, we are more than satisfied with the support provided on the property management side. Big thank you Carter Jonas.Danielle

Daniella · 31 October 2021

★★★★★ 1/5

Trustpilot

Dangerously untrustworthy

Untrustworthy, lazy, never call back as promised and two weeks before our move into a rental property, having sold our house, our tenancy application was cancelled. We had agreed to pay a year up front, take the property as soon as it was available and met every demand such as the credit checks etc. But a worker in Carter Jonas decided not to try to make the deal go through for whatever undisclosed reasons she may have had. My advice would be if you want a roof over your head don’t go anywhere near Carter Jonas.

Richard · 30 September 2022

★★★★★ 1/5

Trustpilot

Worst renting experience of my life.

Worst renting experience of my life.I can go on and on about our awful experience with this branch of Carter Jonas but I don't want to waste any more of my life with this lot so I’ll try to keep it brief, factual and informative. (Also if you look at trust pilot and see the ratio between good and bad reviews, the number of reviews people that rated 5* have left and also read some of the reviews, its clearly incentivised to leave a good review, my opinion).If anyone would like the FULL detail, please get in contact with me and I’m happy to show you everything I have and explain in detail.From day 1 it seemed like this branch of Carter Jonas were against us. They were never on our side when it came to the numerous amount of disputes we had with the landlords property - the landlord even slipped up and told us how Pauline (an associate at Carter Jonas) was pulling the strings on some of the disputes we had, advising the landlord to just shrug us off (might have been just pushing away the blame).Move-in was horrible, the place was disgusting, rubbish left in the garden, broken cabinets, lights, holes in the walls, unclean, dead animals and insects and lots, LOTS more. We were simply brushed away when we complained about the condition of the property time and time again, however we made sure to take as many pictures as we could and save all the emails as we knew Carter Jonas and the Landlord would try their luck.When it finally came to leaving the dump, they decided to charge us over £700 for cleaning and damages. We admitted there were a few minor cleaning issues (couple of stains on the carpet, outside windows needed wiping, sink needed wiping, a few crumbs left on a counter etc.). The checkout was done by Jessica, a property manager, she failed to read the original inventory report and took pictures of problems PRE-DATING our tenancy! She also failed to read the numerous emails we sent complaining about the state of the property which we later used as proof that the problems were already there before we moved in! To add insult to injury Carter Jonas decided to pay over £400 for a full house clean when the cleaning problems could have been fixed by a professional cleaner in a matter of 30 minutes.Now clearly I’m biased but we disputed this £700 with TDS, I have a report from the Tenancy Deposit Scheme (TDS) adjudicator which backs our case and everything I’ve said, in the end we got almost £500 back from TDS. Okay im rambling now.. here's the facts:In our 1 year tenancy we experienced; 1 dodgy fuse box 2 major leaks3 hundred holes in the house4 billion spores of mould7 mice in the house20~ broken bits of furniture/fixingstons more stuff but ive spent enough time on this now

Ruhul · 26 September 2022

★★★★★ 5/5

Trustpilot

Helpful and good communication

Mr · 24 February 2026

★★★★★ 5/5

Trustpilot

Highly recommended

Carter Jonas have been the letting agents for our house for the past 5 years and their service was exemplary, so when we decided to sell, they were the natural choice. They not only found a buyer within a short period of time but also made sure that they were genuine and that the chain was solid. The house sale has just completed and we are extremely happy. Highly recommended.

Rich · 5 August 2023

★★★★★ 5/5

Trustpilot

Carter Jonas - Fulham

Carter Jonas Team was really supportive, reactive and flexible when we rented our House. the Support Services were also very reactive. Great experience and great client caring - Special thanks to Sam Jarvis

Howard · 18 July 2022

★★★★★ 5/5

Google

Victoria Boyson led the Carter Jonas team to help me relocate from NYC to Marylebone. The service she and the team provided exceeded my expectations (and hopes). Once I found my apartment on Manchester Street I was guided through what is a very complicate process to stress free execution on my side, professionally and promptly! Thanks also to Ambar Jaffrey and Emily Hussey on the team! Joe A

Joe · 16 September 2023

★★★★★ 4/5

Trustpilot

As a landlord in Fulham for 36 years

As a landlord in Fulham for 36 years, I have used a variety of lettings agents, including Sullivan Thomas before they became Carter Jonas. I was pleasantly surprised with the professionalism of the Carter Jonas team (Igor, Sam, Zoltan and Ana). Everything from their cheerful phone manner, to finding a good tenant and conducting references, was top notch. As I live abroad, it is important for me to trust that my property is in good hands. Thanks to the lettings team for a great job!

Janet · 20 August 2022

★★★★★ 5/5

Google

We had the most stress-free time setting up a rental property with Carter Jonas on New Cavendish Street. Emily Hussey and Georgina Hunt are clearly superstars in their field. Nothing was too much trouble, and their speedy efficiency was most reassuring. Thanks very much ladies. A word, too for David Ornsby, who took care of the flat re-do and recommended great decorators and builders. Thanks to all at Carter Jonas.

Peter · 18 July 2023

★★★★★ 5/5

Trustpilot

Professional team

We really enjoyed our experience with Carter Jonas and Sam. There was no pressure at all but they were very professional and responsive.

Bright · 14 June 2023

★★★★★ 5/5

Trustpilot

Sam was very efficient and made the…

Sam was very efficient and made the move in process smooth. Thank you for supporting us.

Hema · 4 December 2023

★★★★★ 1/5

Trustpilot

What a mess in administration and blame…

A MESS in administration, making FALSE statements and BLAME the tenant in bad attitude!!!, , , Barnes branch. Two staff called to reserve a time separately for future tenant to come to viewing (They asked me to remove their names (The Associate Partner and the Assistant), not sure they were afraid of anything. But it’s fine for me as the fact that here is true.).The viewing was fine to me. But one day before the viewing one staff called and expressed no viewing on that day and asked for another day. It was also fine to me. Then another senior staff called and BLAMED and SCOLDED at me about the cancellation in BAD attitude and ARGUED with me. She was the senior staff of this company. Why the staff do NOT have any compromised before making arrangements? Why the senior staff use such BAD attitude to customer and not clarify that their staff was the one to cancel ???? Then they made up another story and called the landlord that I was not co-operate. What a nonsense and FALSE statement!!!!It’s their staffs fault and keep accusing others without any feeling sorry. I will keep to complain to outsider independence organisation if your company keep continuing to make false statements and accuse me like this.NOT RECOMMEND AT ALL!!!!

Miss · 25 July 2022

★★★★★ 5/5

Trustpilot

Great experience with Carter Jonas

Great experience with Carter Jonas! Very lucky to have come in contact with Kate from the team who found us a great property and helped ensure a very smooth and efficient transition. Grateful for all her service!

Julia · 1 November 2021

★★★★★ 5/5

Trustpilot

I have dealt CJ for more than thirty years…

I have dealt with CJ for more than thirty years under all their various ownerships from the founder onwards and found them prompt, polite, objective, fair and balanced in their views and actions between tenant and landlord. Aileen (Barnes/Mortlake) in particular is a dream to deal with. Always straightforward and very efficient. Highly recommended. T Wakefield

Tim · 11 May 2024

★★★★★ 5/5

Google

As a Relocation Consultant working for several companies, I always need the best service for my corporate clients. Andrew Walker's whole team at Carter Jonas in Marylebone provides the best standard with attention to details. Several deals were handled to perfection, and this office in Marylebone is one of my preferred estate agents I always contact first with any new clients. The Team is VERY professional and the honest approach with dealing with my clients makes everybody involved happy. I can highly recommend using Carter Jonas to anybody.

Katja · 14 June 2017

★★★★★ 5/5

Trustpilot

Great service

Great service. We had a nightmare selling our house not because of the buyers that Carter Jonas introduced to us but because of drop outs further down the chain that just set everything back time and again. Throughout the whole process Carter Jonas remained positive and keep us informed every inch of the way. I can't thank you enough guys. We certainly couldn't have done it with out you

Mike · 13 July 2023