Carter Jonas London reviews

★★★★★ 5/5

Trustpilot

Naomi and the Carter Jonas team have…

Naomi and the Carter Jonas team have been extremely helpful, professional, kind and efficient throughout the renting process. All queries are responded to quickly and courteously, and Naomi made the whole process very smooth and comfortable.

Becky · 6 April 2023

★★★★★ 5/5

Trustpilot

Andrew has been consistently brilliant…

Andrew has been consistently brilliant and I have found the whole team at Carter Jonas reliable, trustworthy and supportive through every step. I have been back in touch with questions and to ask advice years after our initial contract and Andrew has always done his utmost to help. Many thanks.

Guest · 21 May 2021

★★★★★ 5/5

Trustpilot

Carter Jonas have been fabulous agents…

Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!

Veronica · 22 September 2024

★★★★★ 5/5

Google

We had an excellent experience working with Carter Jonas Marylebone. Chris Coombes was incredibly responsive and flexible due to COVID restrictions/time zones. He ensured that we viewed a variety of locations and provided transparency along the way. After we had decided on a flat, Sarah Jane Caplis proved to be essential in helping to sort out all the details and logistics. I would highly recommend Carter Jonas Marylebone to anyone looking for a smooth process whilst finding a new home.PositiveResponsiveness, Quality, Professionalism

Elizabeth · 13 June 2021

★★★★★ 5/5

Google

Tom was amazing! Always honest and up front and found the perfect options for us! Would highly recommend!

Dom · 16 April 2024

★★★★★ 1/5

Trustpilot

Double standards, bad service and disrespectful treatment

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.

Mohamad · 11 May 2023

★★★★★ 5/5

Google

Victoria Boyson made everything easy and simple, I moved in very quickly thanks to her efficient and helpful approach

E · 14 March 2024

★★★★★ 1/5

Trustpilot

Awful lettings agency - AVOID

Carter Jonas took over my rental flat from Touchstone. They were impossible to get hold of and our letting agent NEVER answered her phone. We were paying for another one of their flats gas and electric for 2 YEARS and received no help whatsoever and resorted to contacting our MP. We gave notice to move out on the day rent was taken and was told that if I’d informed them 9 hours earlier it would have been a months notice, but as I informed them on the day the rent came out they made me pay for 2 more months. The fire alarm rang for 48 hours leaving the large fire windows open in the block and they refused to help as it was a weekend, during the winter! The 6 flats froze and was a huge health and safety issue! The communal bin shed was a hazard and despite going out and cleaning it myself by hand we were still sent threatening emails stating that we’d (the block of flats) all be charged for bulky waste disposal if it wasn’t cleared. I’ve now not lived there for 2 months but I’m being made to pay the gas and electric usage from between leaving and the new tenants moving in. We were not sent the cleaning report from when I moved in ready for our inspection until after it had been done so we were left to pay excessive cleaning fees despite the flat being freshly painted and beautifully maintained. They don’t care about you as people, they are only concerned about money, a very cold company. Overall an awful experience and would strongly advise any prospective tenants to avoid this company.

Kirsty · 26 April 2023

★★★★★ 1/5

Trustpilot

Avoid avoid avoid do not rent from this…

Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!

Jenny · 25 April 2023

★★★★★ 5/5

Google

My experience with Victoria Boyson at Carter Jonas Marylebone was very positive, she managed to find my dream apartment in no time! She’s proactive and responds to any queries promptly.

Yara · 13 June 2023

★★★★★ 5/5

Trustpilot

Carter Jonas Residential Lettings…

Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.

Steve · 8 February 2021

★★★★★ 5/5

Google

Carter Jonas - Marylebone, have been not only efficient and helpful but nice, caring people too. They have helped enormously with an overseas client who has had problems with his visa through no fault of his own. I'd like to say an extra special big thanks you to all of you involved. It's been a pleasure working with you. I highly recommend them. Lindy McManus, www.propertysearchlondon.co.uk

Lindy · 14 March 2024

★★★★★ 5/5

Google

Harriet was very professional and a great help to us. I would recommend Carter Jonas.

Tom · 16 April 2024

★★★★★ 5/5

Google

Sam and Charlotte were a pleasure to deal with. Both were always responsive, friendly and worked really hard to ultimately find me a buyer of my Marylebone flat.

Shanil · 13 June 2023

★★★★★ 5/5

Trustpilot

Sam was a great agent and very…

Sam was a great agent and very knowledgeable about the area and the property. He made the move very easy and allowed for a smooth transition into the property.

Alex · 5 May 2023

★★★★★ 5/5

Trustpilot

Highly Recommended

Working with Carter Jonas and Lajla, in particular, has been a pleasure. Lajla and her team have always expertly connected us with, qualified leads that convert into good clients. I would highly recommend Carter Jonas whether you are a landlord or a tenant.

Clive · 27 August 2021

★★★★★ 1/5

Trustpilot

If you are looking for a house or flat…

If you are looking for a house or flat to rent and this agency is involved : run run run !You are as a Tenant NOONE for them !Don't even think they will give you back your deposit !Forget it ! They will do everything to keep it and spend it !The most unfair agency 100% run run run !!!

Attila · 31 May 2024

★★★★★ 5/5

Trustpilot

Ed was great to work with

Ed was great to work with. He kept us informed throughout the process. Highly recommend.

Annoyed · 16 December 2025

★★★★★ 5/5

Trustpilot

Quiet efficiency and methodical…

Quiet efficiency and methodical handling of the numerous processes that are involved. Very pleasant personality over the phone. One was always confident he would get the job done

Anthony · 6 May 2023

★★★★★ 5/5

Trustpilot

Rupert and the team were very helpful…

Rupert and the team were very helpful and always responsive, I'm glad we chose them

Alistair · 18 March 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with the entire…

Fantastic experience with the entire Carter Jonas team from offer acceptance to finalising the agreement.Sam is a great agent and would highly recommend him/his team.Thanks again

Michael · 20 June 2023

★★★★★ 1/5

Trustpilot

Terrible communication

Terrible communication. Do not action what there customer has agreed with them. Do what they want to do after telling them and agreeing next steps. Really late at returning your deposits and holding on to your money. Lack of communication and waiting days if not weeks for responses. Always say call back and don't. If you have an issue with your property the emergency out of hours phone line will not answer there phones. Don't compensate you for having to leave the property due to flooding and boiler blowing up and having to stay in hotel. You may want to seek another estate agent.

Matt · 8 December 2022

★★★★★ 5/5

Google

Sara was extremely helpful and knowledgeable, making sure I found the perfect flat!

Natalie · 16 April 2024

★★★★★ 5/5

Google

Carters Johans is the best places to find a property in London. Specially Victoria who understood our needs and found the perfect match for our family.

Lorena · 13 June 2023