Trusted Agent profile · London
★★★★★
625 reviews across 2 platforms
37 New Cavendish Street, London, W1G 9TL
Carter Jonas's office in London, at 37 New Cavendish Street, is rated 4.3 out of 5 across 625 reviews on two platforms, including 124 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMy dealings with Charlotte are always efficient, most pleasant and professional. She is a great ambassador for her firm.
Hi Kees, thank you for your lovely review for Charlotte. It's great to hear you have had such a positive experience with Carter Jonas!
5/5
TrustpilotVery impressed and will use again
I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer
Hello Jennifer, thank you for taking the time to write us such positive feedback. Our team are always pleased to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotA professional operation.
I've been a client of Carter Jonas in Fulham before - this is a professional operation with excellent communication at all times. Highly recommended.
Hi Steven, thank you for the review for our Fulham team. Please don't hesitate to let us know if we can help you with anything in the future!
5/5
TrustpilotFantastic, reliable estate agents
We bought our house in Fulham and the agent and advice we received along the way was excellent. We would definitely use Carter Jonas again.
Hi Eon, we're so glad to hear you were happy with the service we provided you with. Please let us know if you need any help with anything in the future.
5/5
TrustpilotFantastic estate agents
The whole team at CJ gave us excellent advice and help throughout. Good communication during the whole process, and Mandy really pushed the sale through.
Hi Alexander, thank you for your positive review. Please don't hesitate to contact us in the future if you need help with anything else.
5/5
TrustpilotCarter Jonas Barnes - superb service
Carter Jonas in Barnes (and their predecessor firm Sargent & Young) have managed my property for 18 years and have done a fantastic job; always professional and efficient, and they have a great team!
Hello Peter, thank you for taking the time to leave us some feedback. Our team are always happy to hear how we have supported our clients.
5/5
TrustpilotExcellent estate agency which I would…
Excellent estate agency which I would recommend to anyone. During my selling process I always felt that they had me central to their thoughts and advised me along the way. Very friendly and professional.
Hello Paul, thank you for taking the time to leave such wonderful feedback. we pride ourselves in providing helpful advice - we are very happy to have helped.
5/5
GoogleGreat experience with the whole team in Marylebone. Very professional, responsive and friendly staff. They found an excellent tenant for our apartment and would definitely recommend.PositiveResponsiveness, Professionalism
Hi Karen, thanks for taking the time to leave such a wonderful review - our teams really appreciate it. We're very happy to have helped, and are here for you if you need anything else.
1/5
TrustpilotAbsolutely terrible
Absolutely terribleContacted them 4 times regarding a property for sale with no return contact4 phone calls and and online viewing with no responseI would never use this company for any of My business
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
5/5
GoogleWe started looking for an apartment in London and our agent form Carter Jonas, Georgina Hunt, was the best agent since the beginning. We reached out for +5 agencies and by far, they were the best. She understood what we were looking for and showed us very nice apartments all the time. I would recommend go straight to Carter Jonas when looking for a place.
5/5
TrustpilotGreat company to deal with
All the staff at Carter Jonas are very helpful and quick to respond to all enquiries and questions.
Hi Claire, thank you for your review. We are so pleased to hear that you are happy with your experience with Carter Jonas. Do not hesitate to get in contact if we can help you with anything else.
5/5
GoogleMarielle is the most diligent and honest estate agent I've met in London. If you need to rent an apartment in Marylebone, call her first!
5/5
GoogleGreat experience. Neil was our agent. Was a completely seamless experience with no time wasted. Would never rent a flat in London without speaking to Neil!
5/5
TrustpilotI have been working with Carter Jonas…
I have been working with Carter Jonas Mayfair for a number of years as one of their approved contractors. They are extremely professional and a pleasure to work with. I highly recommend them.
Hello Richard, thanks for the great star rating! We look forward to continue working with you in the future.
1/5
TrustpilotI rent out a really old house that…
I rent out a really old house that requires constant maintenance and the property manager is rude, shouting over the phone when simply asking to follow up on a request - no manners at all.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotThoughtful and personal service
Thoughtful and personal service. Good strategic and tactical thinking. Skilled in identifying opportunities and risks and then managing the sale process appropriately. Tenacious in ensuring that other parties performed.
Hello Mark, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
GoogleExcellent job by Victoria to help us on our rental search. Very helpful and patient.
Hi David, thank you for your positive review. We are so pleased to hear that Victoria was able to help you with your rental search. If there's anything else we can help you with, please do get in touch.
5/5
TrustpilotGoing the extra mile
Carter Jonas went the extra mile to help me sell my property. I was particularly impressed with their marketing support, which pitched the property perfectly and attracted the right type of buyers
Thank you for taking the time to write us a review. We pride ourselves on making a complicated process simple. Please do not hesitate to contact us in the future.
5/5
GoogleWorked with Chris and he was great! Very accommodating and helpful!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMoving from the US, I was very unfamiliar with the UK rental process, but the entire team made it so easy and affordable for me. From the searching process to getting into my flat, the team was extremely accommodating and never made me feel like I was asking for anything too small or too big. HIGHLY RECOMMEND using Carter Jonas when searching for your next flat.
5/5
Trustpilot5* service from the Mayfair branch
5* service from the Mayfair branch. The sales team were amazing at finding me a property, wouldn’t go to anyone else. Have recommended to all my friends planning on moving.
Thank you for taking the time to write us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
TrustpilotI was searching for a 1 year let in…
I was searching for a 1 year let in Fulham and received a prompt and professional service which gave me priority. I was delighted with the service.
Hello Timothy, thank you for taking the time to write us some feedback. We pride ourselves in making an often complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotVery professional
Very professional, great to be helped by Carter Jonas the movement went absolutely perfect Very professional outfit
5/5
GoogleIncredible service. I would recommend Neil Scott to anyone looking for a smooth, no hassle move! Highly appreciated and recommended.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas's London office has 625 reviews across two platforms: 124 on Google, 501 on Trustpilot (across the whole business).
Carter Jonas London is rated 4.3 out of 5 across all 625 reviews, and 4.9 out of 5 on Google from 124 reviews.
Carter Jonas London, 37 New Cavendish Street, London, W1G 9TL.
