5/5
GoogleIgor and Zoltan were very helpful arranging different views and advising on the property. I really recommend this team!PositiveResponsiveness, Quality, Professionalism
Trusted Agent profile · London
Carter Jonas London reviews
★★★★★
685 reviews across 2 platforms
361 Fulham Palace Road, London, SW6 6TA
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 361 Fulham Palace Road, is rated 4.4 out of 5 across 685 reviews on two platforms, including 208 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleWould recommend CJ Fulham to anyone. They made the process feel smooth and were highly professional throughout. I appreciated how straightforward everything was. In particular, Kate S. & Ana J. were a pleasure to deal with.PositiveProfessionalism
Agent replied · 25 October 2024
Hi Matt, thank you for taking the time to leave us some feedback. We pride ourselves in making is often a complicated process, simple for our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotSimple communication with Seline
Simple communication with Seline, all done whilst we were on holiday. Thank you for managing our expectations and prompt replies.All the best
Agent replied · 12 June 2024
Hi Karinel, thank you for your review. It's great to hear that you have had such a positive experience with Carter Jonas, and with Seline in particular. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotThanks Carter Jonas
Thanks Carter Jonas . A great team, great team leader :Igor , great team member : Sam, Ana. They given me lots of hleps .
Agent replied · 12 June 2024
Hi Cindy, thank you for your review. We are so pleased that you are happy with the service provided to you by our team in Fulham. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
5/5
Googlelovely team, professional, friendly, business-like
Agent replied · 12 June 2024
Hi Pia, thank you for your review. It's great to hear how impressed you were with our dedicated team in Bishops Park. Please do not hesitate to contact us if there's anything that we can help you with at all.
5/5
GoogleWould recommend CJ Fulham to anyone. They made the process feel smooth and were highly professional throughout. I appreciated how straightforward everything was. In particular, Kate S. & Ana J. were a pleasure to deal with.PositiveProfessionalism
Agent replied · 12 June 2024
Hi Matt, thank you for taking the time to leave us some feedback. We pride ourselves in making is often a complicated process, simple for our clients. Please do not hesitate to contact us in the future.
5/5
GoogleIgor and his team are very professional and helpful, they made the whole process of finding a tenant for us extremely easy, and hassle free.
5/5
GoogleA big thank you to Georgina who was very helpful with our move! She was very efficient and made the process stress free. Thank you!
5/5
TrustpilotA great experience with the Mayfair office
I had such a great experience with Carter Jonas in Mayfair during my recent search. In particular with Kate who was so helpful through out the process!
Agent replied · 12 June 2024
Hi Daisy, thank you for your review for our Mayfair team. Please don't hesitate to contact us if there's anything else we can help you with in the future.
5/5
TrustpilotIt's always a pleasure dealing with…
It's always a pleasure dealing with Carter Jonas and in particular, Jessica - they're communication is excellent, they are polite and extremely professional. I would recommend them to anyone looking for the services Carter Jonas offer.
Agent replied · 12 June 2024
Hello Roland, thank you for taking the write such a positive review. We are happy to have helped. Please do not hesitate to contact us in the future.
1/5
TrustpilotDishonest, unhelpful, not professional
The agent of Carter Jonas is very dishonest, unhelpful and not professional.
5/5
TrustpilotVery impressed and will use again
I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer
Agent replied · 12 June 2024
Hello Jennifer, thank you for taking the time to write us such positive feedback. Our team are always pleased to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
GoogleVery happy with the service provided by Carter Jonas. Kate was particularly helpful and always going above and beyond!
5/5
TrustpilotA professional operation.
I've been a client of Carter Jonas in Fulham before - this is a professional operation with excellent communication at all times. Highly recommended.
Agent replied · 12 June 2024
Hi Steven, thank you for the review for our Fulham team. Please don't hesitate to let us know if we can help you with anything in the future!
5/5
TrustpilotFantastic, reliable estate agents
We bought our house in Fulham and the agent and advice we received along the way was excellent. We would definitely use Carter Jonas again.
Agent replied · 12 June 2024
Hi Eon, we're so glad to hear you were happy with the service we provided you with. Please let us know if you need any help with anything in the future.
5/5
TrustpilotFantastic estate agents
The whole team at CJ gave us excellent advice and help throughout. Good communication during the whole process, and Mandy really pushed the sale through.
Agent replied · 12 June 2024
Hi Alexander, thank you for your positive review. Please don't hesitate to contact us in the future if you need help with anything else.
5/5
TrustpilotCarter Jonas Barnes - superb service
Carter Jonas in Barnes (and their predecessor firm Sargent & Young) have managed my property for 18 years and have done a fantastic job; always professional and efficient, and they have a great team!
Agent replied · 12 June 2024
Hello Peter, thank you for taking the time to leave us some feedback. Our team are always happy to hear how we have supported our clients.
5/5
TrustpilotExcellent estate agency which I would…
Excellent estate agency which I would recommend to anyone. During my selling process I always felt that they had me central to their thoughts and advised me along the way. Very friendly and professional.
Agent replied · 12 June 2024
Hello Paul, thank you for taking the time to leave such wonderful feedback. we pride ourselves in providing helpful advice - we are very happy to have helped.
1/5
TrustpilotAbsolutely terrible
Absolutely terribleContacted them 4 times regarding a property for sale with no return contact4 phone calls and and online viewing with no responseI would never use this company for any of My business
Agent replied · 12 June 2024
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
5/5
GoogleCarter Jonas are efficient, fair and very professional. They response quickly to my enquiries and provide good advice when asked. Very pleased with the service I had from the entire team.PositiveResponsiveness, Quality, Professionalism
Agent replied · 16 June 2024
Hi Em, thank you for taking the time to write such positive feedback, our team are always pleased to hear from a happy customer.
5/5
GoogleReally efficient, proffesional and fast service. Has been the most straightforward move I have made for years. Kate & Ana handled our move and it was made very easy from start to finish.
Agent replied · 12 June 2024
Hi Ben, thank you for taking the time to write such a nice review, our team are always pleased to hear from a happy customer.
5/5
TrustpilotGreat company to deal with
All the staff at Carter Jonas are very helpful and quick to respond to all enquiries and questions.
Agent replied · 12 June 2024
Hi Claire, thank you for your review. We are so pleased to hear that you are happy with your experience with Carter Jonas. Do not hesitate to get in contact if we can help you with anything else.
5/5
TrustpilotI have been working with Carter Jonas…
I have been working with Carter Jonas Mayfair for a number of years as one of their approved contractors. They are extremely professional and a pleasure to work with. I highly recommend them.
Agent replied · 12 June 2024
Hello Richard, thanks for the great star rating! We look forward to continue working with you in the future.
1/5
TrustpilotI rent out a really old house that…
I rent out a really old house that requires constant maintenance and the property manager is rude, shouting over the phone when simply asking to follow up on a request - no manners at all.
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Carter Jonas London
Has Carter Jonas won any awards?
Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Carter Jonas hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
