5/5
GoogleExcellent service with a great result
Agent replied · 12 June 2024
Hi Tim, thank you for your positive review. We're so pleased to hear you were happy with the service we provided you.
Trusted Agent profile · London
Carter Jonas London reviews
★★★★★
685 reviews across 2 platforms
361 Fulham Palace Road, London, SW6 6TA
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 361 Fulham Palace Road, is rated 4.4 out of 5 across 685 reviews on two platforms, including 208 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleWe recently sold a property through Carter Jonas Fulham and overall had an excellent experience. They have great local knowledge and their sales strategy achieved a good outcome in a relatively short period of time. Their advice was spot on and as we are based outside the UK, their additional assistance with preparing the property of sale was invaluable. Overall a very professional service.
1/5
TrustpilotWould never use carta jonas ever again…
Would never use carta jonas ever again robbing people of money finding fault with minor things to keep the bond
Agent replied · 12 June 2024
Hello Peter,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
5/5
TrustpilotPerfection
I could not ask for a better agency. The lettings team at CJ Fulham have been amazing start to finish!
Agent replied · 12 June 2024
Hello Jordan, thank you for taking the time to write a review for us. We are happy to have helped!
5/5
TrustpilotThoroughly Professional
Excellent company to deal with. Jessica in particular is s superb communicator, always thorough and professional. I would not hesitate to recommend.
Agent replied · 12 June 2024
Hi Pam, thank you for taking the time to write us a review. Our team are always happy to hear from a happy client.
5/5
GoogleAfter shocking treatment from a neighbouring estate agent, I took on Carter Jonas. Within two weeks they had found me a very satisfactory buyer. Although there were complications on completing the sale (at no point due to Carter Jonas), they supported me - well beyond the call of duty - at every step of the process. I cannot praise them highly enough.
5/5
GoogleGreat Experience. Thank you!
Agent replied · 12 June 2024
Hi Maxim, thank you for your review. We are so pleased to hear that you have had such a great experience with our team in Bishops Park. Please do not hesitate to get in touch if we can help you with anything else.
5/5
TrustpilotEd was excellent
Ed was excellent. Very patient and helpful. We bought through Carter Jonas. I would highly recommend them especially Ed Westmacott.
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave a review. Our team are always happy to hear how well we have helped.
5/5
TrustpilotA thoroughly professional service from…
A thoroughly professional service from Wayland, Ana and their team.Incredibly helpful at all times and a pleasure to deal with.
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported for our clients. Do not hesitate to contact us in the future.
1/5
TrustpilotLiterally the worst experience.
Literally the worst experience.No real checking on the buyers position and months and thousands of pounds wasted .Just an awful experience
Agent replied · 12 June 2024
Hello Gill, we are sorry to read this review and are surprised to hear that you had such a negative experience given 96% of our clients are happy with how their property is promoted. We pride ourselves in market-leading service, and of course we want to look into this matter for you to see what happened in this circumstance. Please could you get in touch with your local agent, and we would be happy to look into it.
5/5
GoogleThe team helped us find list of places to rent that ticked all our wants, helping us settle quickly.
5/5
GoogleZoltan D is conscientiousness in his work as an Estate Agent. Thank you so much for your help.
Agent replied · 12 June 2024
Hello Karen, thank you for taking the time to leave a review, our team are always pleased to hear from a happy client. Please don't hesitate if you need us for anything else.
5/5
TrustpilotExcellent service
Excellent service, easy to deal with and great results
Agent replied · 12 June 2024
Hi Malcolm, thank you for the positive review. Please don't hesitate to contact us if there's anything further we can help you with.
5/5
GoogleThe whole team at Carter Jonas were simply brilliant - they were completely committed to selling my house, they worked hard and were delightful to deal with. They always kept me informed, gave me realistic and sensible advice and guided me through to the sale. I was delighted with the outcome, and I can't praise them highly enough.
5/5
TrustpilotCarter Jonas looked after everything
Carter Jonas looked after everything . Would recommend.
Agent replied · 12 June 2024
Hi Ian, thank you for your positive review. Please don't hesitate to contact us if we can help you with anything else.
1/5
TrustpilotVery unprofessional
Very bad people! If you are landlord I would never go with them, they only cares about money very unprofessional and unpleasant management
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotMaddy Peris
Maddy Peris, has been an absolute delight to deal with. Very professional in every sense.
Agent replied · 12 June 2024
Hello JC, thank you for five star review. We are happy to have helped!
5/5
TrustpilotHelpful & fast!
They’re quick, effective, fast response.
Agent replied · 12 June 2024
Hi Kamila, thank you for your review. We're so pleased to hear you were happy with the service provided to you by our team.
4/5
TrustpilotProfessional
Professional, serious, and effective.
Agent replied · 16 June 2024
Hi Joe, thank you for your review. We're so pleased to hear you were happy with the service provided to you by our team.
5/5
TrustpilotBarnes team are a great team
Great team to work with. Very professional, approachable and knowledgeable. Always going above and beyond.
Agent replied · 12 June 2024
Thank you for the great star rating! We look forward to continue working with you in the future.
5/5
TrustpilotAlways got the information I’ve needed
Always got the information I’ve needed. Efficient and professional. Thanks.
Agent replied · 12 June 2024
Hello Kyle, thank you for the 5 star review. We are happy to have helped!
5/5
TrustpilotFriendly
Friendly, efficient, professional. Rental accommodation was immaculate.
Agent replied · 12 June 2024
Hi Nigel, thank you for your review and kind words about your experience with us. We're so glad we could help.
5/5
TrustpilotHelpful
Helpful, friendly team who secured a great rental property for us.
Agent replied · 12 June 2024
Hello Charlie, thank you for leaving us a review. Our team are always pleased hear how well we have supported our clients.
4/5
TrustpilotValuation spot on and flat sold …… need…
Valuation spot on and flat sold …… need I say more!
Agent replied · 12 June 2024
Hello Louise, thank you for taking the time to leave us a review. We are happy to have helped!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Carter Jonas London
Has Carter Jonas won any awards?
Yes. In The Trusted Agent 2026 awards: Carter Jonas, London won Trusted Agent.
