Carter Jonas London reviews

★★★★★ 5/5

Google

Great team that helped my long journey to find a suitable apartment to rent . Special thanks o Izzie and team for their outstanding patience and commitment with my application. Andy

Andy · 25 August 2023

★★★★★ 5/5

Google

The whole process was very professional and made sorting our house much easier than most other estate agents! Izzie was prompt to reply and answered any questions we had. Highly recommend.

Tom · 25 August 2023

★★★★★ 5/5

Trustpilot

Andrew has been consistently brilliant…

Andrew has been consistently brilliant and I have found the whole team at Carter Jonas reliable, trustworthy and supportive through every step. I have been back in touch with questions and to ask advice years after our initial contract and Andrew has always done his utmost to help. Many thanks.

Guest · 21 May 2021

★★★★★ 5/5

Trustpilot

Carter Jonas have been fabulous agents…

Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!

Veronica · 22 September 2024

★★★★★ 5/5

Google

Izzie was very helpful when we were looking for a new place to rent in London! And the process was super efficient with Carter Jonas.

Callum · 28 December 2023

★★★★★ 5/5

Google

Mine must be a more unusual experience. Firstly, I had been a landlord of properties for many years, that were rented, managed and finally sold by Carter Jonas. So I knew the team. Secondly, I was renting following major surgery, so my energy levels were low and I didn't move into the flat for some days after the tenancy had started. In my situation, when my health was more important than anything else, both Lvizzie and Fiona went out of their way to help me get all the documentation signed, including those signed on line. Oh how I prefer the old quill pen, when one was able to put pen to paper and your signature looked like your signature! Would I recommend them ? Unhesitatingly.PositiveResponsiveness, Quality, Professionalism, Value

Ivan · 25 August 2021

★★★★★ 5/5

Google

In the final steps of moving in, I popped in to the Carter Jonas offices last week to get my passport photocopied. During this process, I had a jokey chat with an extremely helpful lady about Google Reviews and how often people praise their Negotiator Izzie in these things. It's not difficult to understand why. I've dealt with multiple estate agents in the past, and whilst all are professional, courtesy and helpful, it's difficult not to come to the conclusion that they are there to make the sale and that your happiness and satisfaction is secondary to their personal financial game. Izzie isn't like this. Izzie comes across as an honest, caring individual who has the #1 priority of ensuring that tenant and landlord are completely happy and satisfied with everything. She is not afraid to offer her honest opinions about a property and if she does not feel the property is right for you, she will tell you as such. Thanks to Izzie, my young family (we have a 1 year old) have now moved in to an amazing new house and we couldn't be happier. Izzie is a credit to Carter Jonas, and if the rest of the staff there are anywhere near as helpful as she is, then they are on to a winner. If you want to delve in to the property market, these are the agents to work with.PositiveResponsiveness, Quality, Professionalism, Value

T · 25 August 2021

★★★★★ 5/5

Google

We rent a flat from Carter Jonas and have had the best experience from the get go. Olivia was really helpful and has always been super responsive from the beginning. The JustMoveIn service Carter Jonas provide is a life saver for setting up and switching over bills and has saved us countless time and energy. Carter Jonas’ online repair reporting system is flawless and they have managed to get us any help we needed within days of reporting the problem. Will definitely be using them again for renting!PositiveResponsiveness, Quality, Professionalism

Polly · 25 August 2021

★★★★★ 5/5

Google

We rented with Jonas Carter. Viewings were professional, signing agreements was a breeze and communication was excellent. Highly recommended.

Reza · 26 April 2024

★★★★★ 5/5

Google

Juliana and Izzie were very helpful and responsive during my two year tenancy. With Juliana’s help a change of sharer was carried out seamlessly. Highly recommend CJ and their services.

Edward · 20 March 2025

★★★★★ 5/5

Google

My wife and I recently bought a property from Carter Jonas, and we were thoroughly impressed with level of knowledge and professionalism showed by Jamie and Isabelle. As first time buyers, they made us feel very comfortable throughout the offering and buying process, through to completion. We would certainly recommend them to anyone seeking property in the area!

Neil · 22 September 2024

★★★★★ 5/5

Google

The whole experience with Carter Jonas has been nothing but swift and easy. Their great team offered great support throughout and Izzie was a constant non-stop help. Highly recommend!

Francisco · 25 August 2023

★★★★★ 5/5

Google

We’ve worked with Carter Jonas twice now to find a rental, and they’ve been fantastic both times; proactive, honest, and genuinely lovely to deal with. …

Meaghan · 16 October 2025

★★★★★ 1/5

Trustpilot

Double standards, bad service and disrespectful treatment

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.

Mohamad · 11 May 2023

★★★★★ 1/5

Trustpilot

Awful lettings agency - AVOID

Carter Jonas took over my rental flat from Touchstone. They were impossible to get hold of and our letting agent NEVER answered her phone. We were paying for another one of their flats gas and electric for 2 YEARS and received no help whatsoever and resorted to contacting our MP. We gave notice to move out on the day rent was taken and was told that if I’d informed them 9 hours earlier it would have been a months notice, but as I informed them on the day the rent came out they made me pay for 2 more months. The fire alarm rang for 48 hours leaving the large fire windows open in the block and they refused to help as it was a weekend, during the winter! The 6 flats froze and was a huge health and safety issue! The communal bin shed was a hazard and despite going out and cleaning it myself by hand we were still sent threatening emails stating that we’d (the block of flats) all be charged for bulky waste disposal if it wasn’t cleared. I’ve now not lived there for 2 months but I’m being made to pay the gas and electric usage from between leaving and the new tenants moving in. We were not sent the cleaning report from when I moved in ready for our inspection until after it had been done so we were left to pay excessive cleaning fees despite the flat being freshly painted and beautifully maintained. They don’t care about you as people, they are only concerned about money, a very cold company. Overall an awful experience and would strongly advise any prospective tenants to avoid this company.

Kirsty · 26 April 2023

★★★★★ 1/5

Trustpilot

Avoid avoid avoid do not rent from this…

Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!

Jenny · 25 April 2023

★★★★★ 1/5

Google

The worse agency ever,they made my loose my holidays as they told me I’m getting my flat in 2 days than they changed the date ,after that they said after New Year and I’ve never heard of them anymore.They didn’t contact and I’ve lost my holidays because of them.Please do not work with Izzy she is incompetent and not serious at all at work.For me they have a big 0

Esmeralda · 10 January 2024

★★★★★ 5/5

Google

Carter Jonas have been super easy to work with throughout the whole letting process - quick to respond, helpful with queries and made sure the move ran smoothly!

Emma · 16 September 2025

★★★★★ 5/5

Trustpilot

Carter Jonas Residential Lettings…

Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.

Steve · 8 February 2021

★★★★★ 4/5

Google

Really positive experience with Carter Jonas, Wandsworth. Their letting and management service is professional and thorough, and the tenants they found for us have been great, with very little turn over. Having just used their sales team I have been equally impressed with how they made sure the sale progressed smoothly, keeping both buyer and seller happy. I have used various different agents in London and I really rate the team at Bellevue Road.

Social · 25 August 2023

★★★★★ 5/5

Google

Absolutely exceptional start to finish. Grace was just brilliant and gave us all the help we needed when letting our property. Extremely efficient, hard working and supportive. Thank you so much and would 100% recommend to anyone.

Evie · 25 August 2022

★★★★★ 5/5

Google

Grace was responsible for dealing with our check-out and viewings for the upcoming new tenants. She provided a very professional service and was always in communication to ensure we were kept in the loop with any viewings.

Gregory · 25 August 2022

★★★★★ 5/5

Google

As most know - estate agents in London can sometimes overpromise and be overbearing. My experience with Carter Jonas, in particular with Olivia Webb-Bowen, was the complete opposite. Olivia helped me to find exactly what I was looking for in terms of the right home for me, and did it in an incredibly efficient, helpful and respectful way. She was always available for questions and helped to move the process along smoothly by communicating with me every step of the way. Flat hunting in London can be the most stressful thing, but Olivia made it easy and made me feel like she was on my side - which is a rarity during this process! When I look to move again, I'll be reaching out to Olivia and Carter Jonas first!

Cecilia · 25 August 2020

★★★★★ 5/5

Google

When I initially rang Izzy, I was inquiring about a different flat within the same area, but after telling her what I was looking for she offered two better alternatives which met all of our needs. Thanks for showing us around, much appreciated. Interacting with the wider Carter Jonas team was always pleasant and they reply in good time.

Lokey · 25 June 2024