Carter Jonas London reviews

★★★★★ 5/5

Google

We can't thank Izzie, Elizabeth and the team at Carter Jonas enough for how seamless they made our moving experience. They are extremely responsive and accommodating to requests, and I would highly recommend reaching out to them if you are looking for a rental.

Octavia · 25 August 2023

★★★★★ 5/5

Trustpilot

Highly reliable and commited team

For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.

Emmanuel · 29 November 2022

★★★★★ 5/5

Trustpilot

Cater Jonas is excellent!

Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍

Miss · 22 October 2022

★★★★★ 5/5

Trustpilot

fantastic team

A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable

DACRE · 5 July 2026

★★★★★ 5/5

Google

Izzie showed us a great flat in our desired area and was very clear and concise about everything. She has a charming personality and made us feel comfortable by making sure we were aware of all the details and processes in order to be confident in our choice. She was professional, knowledgeable and super helpful with our offer. Having worked in the industry before it was excellent to see her representing herself and the company in the best way possible! I wouldn't hesitate to recommend her to anyone. Thanks for all your help!

Theo · 26 April 2024

★★★★★ 5/5

Google

A fantastic experience with Izzie and the team at Carter Jonas the whole way through finding a property to being tenants! Very seamless and super responsive. By far the best agents in London!

Emilie · 12 July 2025

★★★★★ 5/5

Trustpilot

Great experience!

Finding a flat to rent in South West London is not easy and I have been very lucky to meet Sam Jarvis from Carter Jonas Fulham Palace office. His professionalism and his follow up during the process have been fantastic. I definitely recommend him if you are looking for your next home!

A · 10 October 2022

★★★★★ 5/5

Google

I have sold my home through Carter Jonas and can say it has all gone smoothly and efficiently. My agent, Isabelle Branson, is absolute dynamite. She's fantastically hard working, efficient, responsive and really knows the business. Isabelle guided me every step of the way, never over promised and always over delivered. She's the best. Thank you Isabelle.PositiveResponsiveness, Quality, Professionalism, Value

Susanne · 25 August 2021

★★★★★ 5/5

Google

Been renting with Carter Jonas for 3 years and couldn’t be more satisfied. Really professional and we have an excellent building manager Marta, who helps with any issues - of which there have been very few. Very grateful!

Nathalie · 28 October 2025

★★★★★ 5/5

Trustpilot

Helpfully referred by a friend

Heard about Carter Jonas in Mayfair through a friend of a friend - as is usually the case!Referred straight to Charlotte and the recomendation did not disappoint - we had a seamless sale from start to finish. Charlotte and the team managed all stakeholders expectations well and kept us well-informed throughout.Already recommended to my friends in London’s looking to move home.

Paolo · 2 June 2021

★★★★★ 5/5

Trustpilot

Absolutely brilliant service from start to finish.

Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov

Ivan · 12 May 2023

★★★★★ 1/5

Trustpilot

Good luck getting anything back from deposit.

Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.

Mat · 19 March 2024

★★★★★ 5/5

Trustpilot

Exemplary Estate Management: 14 Years of Personalized Care and Outstanding Service

My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!

Drailton · 19 March 2024

★★★★★ 5/5

Trustpilot

After taking advice from several…

After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas

Ken · 7 October 2021

★★★★★ 5/5

Google

I recently organized a rental for my daughter Alanna and her partner Ethan through Jonas Carter Wandsworth . I had an absolutely fantastic experience with Izzie Richardson at Carter Jonas Wandsworth. From the very beginning, she was …

Dee · 16 October 2025

★★★★★ 4/5

Google

While the property market in Britain remains egregiously unregulated and MPs voted against a bill to require rental properties to be fit for human habitation, whilst landlords and agents routinely and rapaciously rinse out vulnerable segments of society (everyone under a very large income, so most of it) and play a huge role in creating the bad living environments which pushed COVID far and wide and is responsible for far more deaths than that per year and always has been, and until people like me come along and fully and absolutely police this backward and greedy industry, I myself will probably always go to Carter Jonas, who appear to not be the sort of people I have just described above, unlike most people in their industry. On more than one occasion they have demonstrated a degree of decency which I don't think I've seen in other agents ever, if I think back. Only four stars because absolutely no one in the property sector can have 5 stars from me. When I have brought about the regulation of the industry and collapsed most of the agencies, Carter Jonas may well be one of the agencies the government selects to turn into a government agency. By 2040 all property deals will go via the state sector - only way to fix the problem. Most of the problems are caused by gigantic profiteering by agencies and landlords, involving minimal maintenance, rapacious prices and extremely immoral practises when handling complaints.

Only · 26 February 2024

★★★★★ 5/5

Google

I recently moved into a property through Carter Jonas Wandsworth and I couldn’t be more pleased with the experience. Moving house is always stressful, and I’ve never had a move go smoothly, until now! …

Tash · 16 November 2025

★★★★★ 5/5

Trustpilot

Exceptional service and unwavering support from Carter Jonas!

Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.

Renuka · 18 February 2024

★★★★★ 5/5

Google

Currently living in a property managed by Cater Jonas - no problems, very professional and Izzie Richardson has been great!

Chris · 24 September 2024

★★★★★ 5/5

Trustpilot

South Kensington Carter Jonas

Marina Kimpton was my agent and she was kind, professional and easy to talk to. I had a great experience at Carter Jonas compared to other London real estate agencies. Highly recommend!

Olivia · 17 February 2024

★★★★★ 5/5

Trustpilot

The team at Carter Jonas

The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through

Mr · 14 October 2022

★★★★★ 5/5

Google

My experience with Carter Jonas was great. They found us a beautiful flat at a reasonable monthly amount within a crazy rental market. Very professional service and super friendly staff, particularly Izzie, Hannah and Marta, who were incredibly helpful.

Alex · 25 August 2023

★★★★★ 5/5

Google

The team were extremely helpful and pleasant from the beginning to the end of the process, helping us find a lovely home.

Cam · 7 October 2026

★★★★★ 5/5

Google

I've found estate agents always quite tricky to work with, but Izzie from CJ was great - didn't put any pressure on us and was super helpful. Made our search for a house much easier, so thank you. Would recommend.

Maisie · 2 September 2025