Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Bishops Park
Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as possible.
S · 8 April 2024
Agent replied · 12 June 2024
Hello, thank you for your review. We are delighted to hear that you are so impressed with the service provided to you by Leo and the team in our Bishops Park office. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
GoogleOur search of flat to rent wasn't easy as we were coming from outside the country. Izzie was by far the most responsive person I have been in contact with during my search. The whole process to gather information and proceed with the paperwork was efficient and easy.
Julie · 25 August 2023
Agent replied · 24 August 2024
Hi Julie, thank you for your review. It's great to hear that you were so happy with the service you received from Izzie. If there's anything else we can help you with, please don't hesitate to let us know.
★★★★★ 5/5
TrustpilotComplexity overcome by efficiency
We first experienced Carter Jonas when my wife and I were very keen to purchase a bungalow they were advertising in our village . So we commissioned them to sell our house as a condition of a double transaction. As a result, the complications were immense, but their partner Fred, plus all their supporting staff performed wonders in terms of the necessary 4 way communication process and both transactions were successfully completed within an acceptable time frame. Not easy when two of the individuals involved lived in Scotland and Paris !
Brian · 22 July 2024
Agent replied · 24 August 2024
Hi Brian, thank you for taking the time to leave a review. We are delighted to hear that Fred and the team 'performed wonders' during your complicated selling/buying process and were able to sort everything for you! We hope you are settling in well at your new home.
★★★★★ 5/5
TrustpilotCarter Jonas in Kensington and in…
Carter Jonas in Kensington and in particular Arabella Abbott ,was an absolute joy to deal with, she was exceptionally professional and exceeded all expectations, her knowledge of the area and the property market but also future events were incredibly useful, I trust her judgement unreservedly, and cannot recommend her enough and the team at Carter Jonas Kensington office.
Ka · 21 September 2022
Agent replied · 12 June 2024
Hi ka, thank you for taking the time to leave such a positive review, we're very happy to have helped!
★★★★★ 1/5
TrustpilotDisgusting
Not happy at all been with them 5 years all visits don't leave you alone photos every year frightened to death you put any thing out of place don't feel like home necmver has done and to top it all off 200 pound bill to remove paint and a couple of fairy lights what the wouldn't recommend them at all disgusting never have I had deductions in 8 moves in mexborough got deposit back straight away no worries wish I hadn't painted kitchen and cleaned up now to loose 200 pound
Karen · 19 July 2024
Agent replied · 24 August 2024
Hi Karen, we are sorry to hear you did not have a positive experience. We would be happy to look into this matter further for you if you could send some further details to feedback@carterjonas.co.uk. Thank you.
★★★★★ 5/5
TrustpilotBrilliant service
We just bought through Carter Jonas and Sophie Richardson was brilliant. She was incredibly helpful and always came up with solutions to any problems that arose. Couldn’t recommend her highly enough.
Ben · 31 July 2024
Agent replied · 24 August 2024
Hi Ben, thank you for your review. We are so pleased to hear that Sophie provided you with such a great service! Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotGreat service!
The service at Carter Jonas, South Kensington couldn't have been any better! Specifically, thank you to Marina and Lajla who helped make this process so effortless and smooth. The most efficient and easy move-in! I highly recommend going to Carter Jonas for your property search. So much gratitude.
Keyan · 3 August 2023
Agent replied · 12 June 2024
Hi Keyan, thank you for your lovely review. We are so pleased to hear that our team in South Kensington were able to make the moving process as smooth as possible for you. Please do let us know if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotVery happy to recommend Carter Jonas at South Kensington
Very happy to recommend Carter Jonas at South Kensington. Lajla and her team (in particular Arabella and Marina) are more than helpful and very professional to deal with. I have dealt exclusively with this agent for a number of years now as have no reason to use other agents with such good service here.
Lisa · 27 January 2023
Agent replied · 12 June 2024
Hi Lisa, thank you for your review of our South Kensington team. We are so pleased that you are happy with your experience with Carter Jonas. Please do not hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotIzzie was extremely helpful when we…
Izzie was extremely helpful when we were looking for a rental property due to building works taking place in our house. Within two weeks she had sorted a local property for us. The whole process was super smooth and hassle free. Thank you!
Pamhotmail.com · 1 December 2023
Agent replied · 12 June 2024
Hello, thank you for your review. It's great to hear that Izzie provided you with such a positive experience and found a property for you so quickly. Please do not hesitate to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful. Personable. Efficient and made the whole process easy for us.
Lesley · 8 July 2026
Agent replied · 25 September 2026
Hi Lesley, thank you for the positive review. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
GoogleBy far the best estate agent I’ve come across in London. We rent our flat with Carter Jonas and have been super impressed with the service received. Our direct contact is with Izzie Richardson who is super informative, knowledge and genuinely just happy to help with anything - recommend them 100% 😁 …
Maria · 16 July 2025
Agent replied · 11 August 2025
Hi Maria, thank you for your review. It's great to hear that you have been so impressed with the service provided to you by Izzie and the Lettings team. Please do not hesitate to get in touch if there's anything else that you need.
★★★★★ 5/5
TrustpilotA very smooth and professional service…
A very smooth and professional service from start to finish. Thanks
Marcel · 14 July 2026
Agent replied · 25 September 2026
Hi Marcel, thank you for the positive review! Please do let us know if there is anything else that we can help you with.
★★★★★ 5/5
TrustpilotA very happy customer
A very happy customer! Julia Wilson found my perfect house in a matter of weeks, I thought it would take up to a year and then finally my present house was sold, after some anxious time on my part, but Julia was always upbeat and positive and finally the sale went through very quickly so all is well and Julia did a great job.
Gillian · 12 October 2021
Agent replied · 12 June 2024
Hello Gillian, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
GoogleIsabelle and Jamie from the Wandsworth office have recently dealt with the sale of our flat and we couldn’t recommend them more highly. Not only are they efficient and very professional but they’re super friendly with it. Nothing was too much trouble and they clearly know their local market inside out. We felt we were in very capable hands from start to finish and the service we received was exceptional. Thank you for going above and beyond.
Jane · 23 August 2024
Agent replied · 22 October 2024
Hi Jane, thank you for taking the time to leave a review. We are so pleased that hear that you received such an exceptional service from Isabelle and Jamie and that you felt you were in such capable hands! Please do let us know if there's anything else that we can do for you.
★★★★★ 1/5
TrustpilotI don’t know were to start this is the…
I don’t know were to start this is the worse company I have ever dealt with they stuffed me into a property that wasn’t habitable Tommy and his staff were horrendous they said they was managing the rental property then changed there minds the landlords said the company was managing it but cárter Jonás then said they landlord was managing it there were loads off jobs not Finnish my 6 months was hell never never will I use this company the also talk down to you as if they are better than you please please be aware most off there reviews are fake it’s not surprising the got shut down there are a desgrace
Mr · 27 June 2024
Agent replied · 24 August 2024
Hi Stephen, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to get back to you on this.
★★★★★ 5/5
GoogleIzzie has been wonderful at helping us secure our new home. She was very accommodating, happy to help and went out of her way to provide supper. Our experience has been great.
Alana · 24 June 2024
Agent replied · 22 October 2024
Hi Alana, thank you for your review. We are delighted to hear that you had such a great experience securing your new home with Izzie - we hope you are settling in well!
★★★★★ 5/5
GoogleWe have both purchased and sold through Carter Jonas Wandsworth, and each time Jamie and the team have been outstanding. They provide clear, sound advice, making the process run effortlessly.
We would throughly recommend Carter Jonas for anyone looking to buy or sell a home.
Ed
Edward · 25 August 2023
Agent replied · 24 August 2024
Hi Edward, thank you for your review. We're so glad to hear that you have had such positive experiences with our Wandsworth team as both a buyer and a seller. Please don't hesitate to get in contact if we can help you with anything else in the future.
★★★★★ 5/5
GoogleIzzie was able to pivot and show us a property not even on the market but exactly what we were looking for. She was very open and honest throughout the process and always on hand.
Oliver · 26 April 2024
Agent replied · 24 August 2024
Hi Oliver, thank you for your review. It's so great to hear that Izzie provided you with such an excellent service! Please do let us know if there's anything else that you need help with.
★★★★★ 5/5
TrustpilotI rented a property managed by Carter…
I rented a property managed by Carter Jonas in Milton Keynes for 3 years. Never had any major issues and Maddy has been very helpful and responsive to any queries or issues that I've ever raised. I would thoroughly recommend Carter Jonas as a renter to anyone that wants a smooth and professional renting experience.
Abdul · 19 October 2022
Agent replied · 12 June 2024
Hi Abdul, thank you for your review. It's wonderful to hear that we were able to make your letting experience as smooth as possible. Please let us know if we can help you with anything else.
★★★★★ 5/5
GoogleI've been moving around several times across London over the past few years and got the best indeed experience with Carter Jonas, very nice service and quick response throughout the process, huge relief to this stressful period. Thank you Izzie!
Yi · 28 December 2023
Agent replied · 24 August 2024
Hi Yi Liu, thank you for your review. We are delighted to hear that you have had such a great experience with Izzie and our Wandsworth team. Please do let us know if there's anything else that you need at all.
★★★★★ 5/5
GoogleWe've recently rented a flat through Carter Jonas and the process was great - Izzie was incredibly helpful, super responsive and made everything as smooth as it could be with finding, viewing & securing the flat. 10/10!
Jamie · 26 February 2024
Agent replied · 24 August 2024
Hi Jamie, thank you for your review. It's great to hear how helpful Izzie was throughout your rental search. We hope you enjoy your new home!
★★★★★ 5/5
GoogleIt's been a pleasure working with Carter Jonas, particularly Grace Philips, in finding a flat and dealing with initial tenancy process. Grace Philips in particular was extremely professional, attentive and helpful in answering any and all questions. I wouldn't hesitate to recommend Carter Jonas, and hope to work with them again in the future!PositiveResponsiveness, Quality, Professionalism
Erica · 25 August 2022
Agent replied · 24 August 2024
Hello Erica, thank you for taking the time to write us a review. Our team are always pleased to hear how we have supported our clients. We are happy to have helped!
★★★★★ 5/5
GoogleWe can't thank Izzie, Elizabeth and the team at Carter Jonas enough for how seamless they made our moving experience. They are extremely responsive and accommodating to requests, and I would highly recommend reaching out to them if you are looking for a rental.
Octavia · 25 August 2023
Agent replied · 24 August 2024
Hi Octavia, thank you for your review. We are so pleased to hear that Izzie, Elizabeth and the team made your moving experience as stress-free and seamless as possible for you. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotExcellent advice and service
Andrew Maddock gave excellent advice and service throughout, and we very much appreciated his regular phone calls and updates. We strongly recommend him and the whole team at Carter Jonas.
Fiona · 19 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
