Trusted Agent profile · London
★★★★★
539 reviews across 2 platforms
508 Roman Road, Bow, London, E3 5LU
Butler and Stag's office in London, at 508 Roman Road, is rated 4.6 out of 5 across 539 reviews on two platforms, including 305 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAmanda has been fantastic to deal with…
Amanda has been fantastic to deal with . She has been the perfect combination of professionalism , efficiency and personal service making the whole process stress free.
Dear Linda, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
5/5
TrustpilotButler & Stag in Bow are fantastic!
Butler & Stag in Bow have been fantastic, both managing the rental and then the sale of my flat. Michael, Rob, Melisha and the rest of the team have handled everything with hard work, professionalism and good humour - despite all the trials of trying to do business during a pandemic! Their knowledge and dedication, flexibility and willingness to go above and beyond really helped us through the process. I would have no hesitation in recommending them to anyone buying, selling or renting. Thank you all for all your help!
Dear Lizzie, Thank you for your kind review. The London team are delighted with your comments and feedback. Kind Regards,BUTLER & STAG
5/5
TrustpilotGreat professional team who took the stress out of selling
I recently sold my mother's house through Butler & Stag. I worked with Milo and his team and I found them to be honest, straight forward, professionals with a fresh modern approach which sold the house for a far greater price than I originally expected. Well done Butler & Stag team and keep u the good work.
5/5
GoogleButler and Stag were the estate agents for the seller of the flat I purchased in Bow. They were excellent throughout: professional, fantastic communication and diligent. A particular mention goes to Amanda who was incredibly helpful when it came to sorting out issues that were holding things up due to the freeholder. She went the extra mile and is the reason the sale went through without too much delay.
Dear Paul, Thank you for the kind review. Whilst we act for the seller (our client) we always aim to please and be fair with our buyers, after all, you will hopefully become a client in future years. Amanda is delighted with the feedback, as are the rest of the London team. Enjoy your new home. Kind Regards, BUTLER & STAG
5/5
TrustpilotGreat communication, excellent customer service, and very professional
We worked with Oliver at Butler and Stag. It was a really easy experience, great communication, fast responses to queries/requests, and extremely professional.
Thank you for your kind review, you were a pleasure to work with and Oliver was delighted to be able to assist with your move. Good luck in your new home, please do let us know should you require further assistance in the future. Best Regards,BUTLER & STAG
1/5
GoogleI've been living in London for 5 years and this was probably one of the worst experiences. It started when we received an email from the agency telling us that we would have had a viewing for the flat we were living in the next day. We didn't understand as we were not moving out, so we email them back asking for clarification, we received an answer that just confirmed the viewing, not a clarification. We had a look on Rightmove, thinking the worse and we found our flat was on the market, only 3 months after we had moved in, and the way we were told was with an email informing someone would be coming to our flat to see it (even though according to the contract we could have easily denied viewings, so they had no rights organizing one without asking us in advance). Other problems we had with them: • One of the agents came into the house without ringing or knocking while I was at home working, giving me a massive scare as I wasn't expecting anyone to come in. • While showing the house (we were out this time), someone didn't lock the door (the door if not locked, would just be open for anyone as the door handle was also outside). • Once we had cold water in the house for over 2 weeks and they kept sending the same plumber that had no idea what the problem was (he came at least 3 times and every time he himself said he didn't know what the issue was). • Every time there was any request on our side (being more flexible with the move out date - especially as we were forced to move only 6 months after we moved in, deposit etc..) they openly sided with the landlord so we felt powerless more than once.NegativeQuality, Professionalism, Value
Dear Guilia, Thank you for your email. Apologies to hear of the issues you faced during your period of tenancy with us. I have investigated the notes held on file and notice correspondence that we sent to you. I can see that the notices were served correctly, and we were acting accordingly based on the landlords (our clients) instructions. Voicemail messages were left for you and emails were sent to you in the correct way, before the property was remarketed. We were under instructions by our client to sell the property, we do understand that this was a significant inconvenience to you so soon into your tenancy. Viewing conformations are set to auto send to occupiers of our properties, they include email and text messages. I can also see read receipts. There should never be an instance where our agents enter properties without prior consent, this case is no different. In terms of the door not being secured properly, again we can only apologise. We have strict policies on this but unfortunately human error will sometimes play a part. Having read the notes on the system, the plumber was appointed by the landlord, not ourselves. I understand the issue was eventually rectified when we sent our own plumber after the landlord’s plumber couldn't find the cause. We apologise that the work took longer than it should have done. As managing agents, we prefer to have full control over all contractors but sometimes landlords wish to use their own in the first instance. In terms of our flexibility, we always try and offer a fair solution between landlords and our tenants, you will note there are several positive reviews from tenants on this page. Again, if we act fairly, we need our landlords to do the same otherwise we are left exposed and in the line of fire from our tenants. Kind Regards, BUTLER & STAG
5/5
GoogleButler and Stag are a cut above anyone else out there! I sold my flat with them could not have been more impressed with how they handled every aspect of the process. Lewis, the expert sales negotiator worked extremely hard to generate new leads quickly before finding our buyer within a matter or weeks and negotiated a great price for us. Nick then took over and went over and above on every aspect until we finally completed a week ago. They work extremely hard, are honest and are really nice people to work with. I would wholeheartedly recommend them to anyone selling their property in East London.
Dear Jane, Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents. You were a pleasure to work with and we look forward to assisting you again in the future. Kind Regards, BUTLER & STAG
5/5
GoogleGreat experience as a buyer with butler and stag Roman Road. Despite some bumps along the way, my EA, Oliver Regan, handled everything smoothly, was always available to speak, chased third parties when needed, and was always open and honest throughout the whole process. Would recommend.
Alex, thanks for your kind words. We work hard to deliver exactly this experience- so it’s great to see it delivered & appreciated.
5/5
TrustpilotGreat team with results.
Great professional service throughout the marketing and final sale, close co ordination and feedback on all viewings. Special thanks to Chris, Milo, Ted, Daniel and Amanda excellent team.
Dear Colin, Many thanks for reviewing our service. Congratulations on the sale, so pleased we could be of assistance. Looking forward to our continued work together. Best Regards,BUTLER & STAG
5/5
TrustpilotGreat team!
Milo and Bradley at B&S were patient, helpful and communicated well from start to finish when selling my elderly mum’s house in Chingford. They oversaw viewings and guided her through the whole process. Once they had an offer, Amanda took over and progressed the sale. She was friendly, knowledgable and kept us in the loop with regular calls and updates. When mum felt worried, she put her mind at rest. Would definitely recommend!
Dear Maxine, Thank you for your kind words and for taking the time to review your experience with Butler & Stag. We are pleased to have been able to assist you with the sale of your mothers property. Wishing you the best of luck in your future endeavours. Kind regards BUTLER & STAG
5/5
GoogleI was recommend Butler & Stag by a friend to let one of our properties. I found them to be extremely professional, friendly and responsive without any of the usual bravado or strong sales pitches common to agents . They found me some excellent tenants very quickly and took care of all the administration diligently. Can't say more than yes I would recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Dear Vijay, Sounds like the plan come together. Excellent work from the team, thank you for your business, custom and 5 star review. It is genuinely our pleasure to assist you. Best Regards, BUTLER & STAG
5/5
GoogleGreat staff, Fred was excellent. Highly reccomend
Eloise, thank you for your kind review!
5/5
TrustpilotExcellent Service
Excellent service in renting out my apartment over the last 4 years.
Dear Pat, Thank you so much for your lovely review and for trusting Butler & Stag with your apartment over the past four years! We’re delighted to hear that you’ve been so pleased with the service you’ve received. Building long-term relationships with our landlords is incredibly important to us, and we really appreciate your continued trust and support. Thank you again for choosing Butler & Stag, we look forward to continuing to look after your property for many more years to come! The Butler & Stag Team 🏡✨
1/5
TrustpilotWasn’t a successful experience for me
Often we were in the flat and people were waiting to view outside and the agents would be late... really late or just not turn up and not tell us they cancelled. Very pushy on the phone and told us to have viewings even when we really couldn’t and saying things like we need to strike while the irons hot! When we had family down and simply couldn’t have a viewing. Then we sold through them and it fell through. We moved agents and agreed that if they buyer came back that we would take it. They never got in touch until I did only to tell me they have sold her another off the market house! Shame because I bought my house through them in the first place. Hopefully others will have a better experience like I did as a buyer.
Dear Anna, Thank you for your feedback, although not quite the comments that we are used to from our clients.I have investigated the service you received from our Shoreditch staff and have reached the following conclusion. Viewings - I can confirm our staff did arrive late on two separate occasions but on both the buyers were notified in advance. There were several viewings on the property and the rest were carried out in an efficient manner. As agents, our diaries are sometimes impacted by other viewings running late, London traffic and public transport can be unpredictable to say the least which of course has a knock on effect. We allow viewers 15 mins to arrive beyond the appointment time to help accommodate, thereafter our staff leave to get to their next appointment. In both instances on your viewings, our staff were impacted by late comers on the viewings beforehand. Outside of this, all other viewings were attended in a timely manner and accompanied as is our policy.Sorry if you felt our staff were pushy. The market remains uncertain and inconsistent, when a good buyer presents themselves it is key that we can capitalise on viewings. I understand that there were several occasions where we were unable to access the property as you felt viewing times were inconvenient, this held us back and isn't something we are used to from motivated sellers. I would expect my staff to alert you to the risks of turning down potentially successful viewings and feel they have acted appropriately. Sorry if you disagree.You de-instructed us after our sale fell through, which can happen and after a month of no activity with the other agent you came back enquiring if our buyer was no in a position to purchase. At this point the buyer had changed their mind on the location and the property. Your review suggests that we sold the buyer another property, this is inaccurate and not a true reflection for anyone else reading the review.At this point you were no longer our client and the team were focusing their attentions on other clients we were dealing with. Again, I see no grounds for you to take issue with this. All in all, I feel the service provided by ourselves was positive and there is little my staff could have changed in this instance. I feel your review is an unfair and one sided, stemming from your frustration that that the buyer we initially introduced simply changed their mind in the end. Whilst writing I note that your property is still available for sale, we would of course like the opportunity to finish the work we started and help you move. I know my colleagues have been in contact with you and I hope this happens. Having sold you the property, it would be a shame for us to not work together again. Kind Regards, Neil LeahyCo Founder & Director - Butler & Stag
5/5
GoogleI have been using agents around London for the last 10 years, and I have to say that this has been one of the most proficient, stress free and professional letting services that I have encountered. Nick Karamanlis took control of my property, which was becoming vacant within 4 weeks. The marketing of the property was excellent and the next phone call I received from Nick within 4 days was to tell me we had a deposit at a monthly rental which i was extremely happy with. Taking allot of the usual stuff I have had to deal with in the past as a landlord, this is how agents should operate. Keep up the good work.
Dear Andy, Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents. You were a pleasure to work with and we look forward to assisting you again in the future. Kind Regards, BUTLER & STAG
5/5
GoogleAfter a failed attempt to sell my flat with another agency, I decided to try Butler&Stag as they had sold another property in my building. I was a bit cautious after having a pretty bad experience with the previous state agent, but working with these guys was a much nicer experience. I worked originally with Sam and then with Lewis (who found the current buyer), and I have to say both of them were very good at keeping me up to date with visits and feedback, and also explaining every part of the process. I haven't completed the sale yet (fingers crossed) but they have made the painful experience of selling the flat way more bearable! Thanks!
Dear Itziar, Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents. You were a pleasure to work with and we look forward to assisting you again in the future. Kind Regards, BUTLER & STAG
5/5
TrustpilotGood experience!
Lovely team (we were assisted by Simon and Sophie - both great) who were helpful and prompt in responding to us. Made the leasing process nice and easy!
Dear Issy, Thank you so much for your lovely review! We’re delighted to hear that Simon and Sophie provided such a helpful and responsive service and made the letting process feel easy and straightforward. We’ll be sure to pass your kind words on to them both, they’ll be thrilled to know their support and prompt communication made such a positive difference. Thank you again for choosing Butler & Stag, and we wish you all the very best in your new home! 🏡✨ The Butler & Stag Team
2/5
TrustpilotSeem to prioritise landlords than tennants.
I had a bit of a difficult time with Butler and Stag towards the end of my tenancy. After paying £300 for a tenancy renewal they broke the agreement and allowed viewings to commence when the landlord put the property up for sale 5 months before the end of the tenancy. We agreed 2 days a week but constant telephone calls begging us to let potential buyers see the flat led us to feel uneasy about living their. We were kind of forced to use their own “cleaning company” for the end of tenancy check-out because they would “definitely” say the property was professionally cleaned, this cost over £250 for an unfurnished 2 bed flat. As well as a £170 checkout fee, which i know is standard but felt unnecessary as the flat had sold. We were promised after the flat had sold someone from Butler and Stag would be in touch to potentially reduce the move out fees because of the innconvience the viewings caused but no one bothered and when we followed up with Nick from the Shoreditch office he was not willing to offer any incentive as it would be “unfair to other tennants.”Overall not the best experience which is a shame as they have many positive reviews but towards the end of the tenancy it seemed they wanted to prioritise the landlord selling the property than protecting any right we had as a tennant. After living in the property for two years, paying rent on time and leaving the property in a better condition than what we had found it in felt a real let down. After finally selling the property they didn’t even drop us a curtesy email to say thanks or let us know the viewings would not continue. Very disappointing but hopefully learnings that can avoid future scenarios.
Dear Roy,We sympathise with your position. The landlord asked us to market the property for sale, naturally we acted on their instruction, as any agent would do. Prior to marketing, we liaised with you in order to agree two time slots, in which we were able to view. Unfortunately, the buyer we found, quite early on, had second thoughts about purchasing and wanted to show her parents who could only do a day outside of the times given. Being such a volatile sales market my colleague asked if you would accommodate (on this one accession) with 24 hours’ notice. By this time your tenancy was coming to an end and therefore within the statutory notice period. I took your comments on board about feeling pressurised and addressed this with my colleague and spoke to you myself. You kindly consented, but only if we were to ‘incentivise’ you by paying for the end of tenancy cleaning cost. As you can appreciate, as a business, it would be foolish for us to pay such costs at the request of a viewing. I explained this and said I was happy to put the parents off until the Saturday slot you had originally given. However, you were insistent that the viewing could go ahead outside of your given hours, but you were looking for an incentive. I was merely trying to point out that this cannot happen. If we were to pay for every tenants check out costs we would soon go out of business. We did ask your landlord if they could subsidise your rent in any way but they were not willing to.I am sorry you feel the communication was lacking. I myself have over 20 emails I sent you keeping you informed throughout the process and was willing to mediate when you suggested approaching the landlord directly. Unfortunately, cleaning and check out costs are in the tenancy agreement you signed and agreed to at the beginning of the tenancy. The fact the landlord sold the property should not have any bearing on these. You are not obliged to use our recommended cleaners, I simply had to point out a ‘professional clean’ was required as per the tenancy. It is required so we can carry out the check-out report and release your deposit in full. All of this is carried out by third parties, we simply act as an intermediary, so waiving costs is not an option for us. Again, I am sorry you feel this way. If we ever make a mistake then I will always hold my hands up but I feel in this case we carried out our duty to the landlord as instructed whilst keeping you abreast of developments. If the lack of contribution towards your costs are your main concern then I am sorry I could not help you further, ultimately it is at the landlords discretion. As you stated, you were our tenant for 2 years and we always had a good relationship so this is a very disappointing review to receive given our huge focus on customer service. Kind Regards, Nick KaramanlisBUTLER & STAG
5/5
GoogleThe team did a great job on our house sale. Very efficient, professional, sound advice, and smooth transaction execution. Many thanks to Nick, Michael and Alfie in particular.
Dear Thomas, Thank you for the kind review, it really is appreciated. Kind Regards, BUTLER & STAG
5/5
TrustpilotWe tried many different agents to look…
We tried many different agents to look for a property in or around Loughton and Chigwell and they seemed to not be hard working and we would always have to chase them. However, on chatting to Tony at Butler and Stag, we found an agent who cared about our needs and would constantly keep us updated and always be available for viewings. I was very happy we found a property through Tony and Neil. The process of buying could have gone south due to lawyer issues but Neil worked tirelessly at all hours keep both sides and their lawyers (which is never easy) focused on the end game. So thank you both and the team. Raj
Dear Raj, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG`
1/5
GoogleUnscrupulous and dishonest to the core. A few years ago - through Butler and Stag - I moved into a one bedroom flat in hackney that was infested with fleas. I immediately moved out (for a month) to a friends house whilst the flat was fumigated, but Butler and Stag forced me to continue to pay rent, saying I had no legal grounds for compensation. Avoid this company at all costs - especially as a tenant. They have no morals or common decency.
Dear Jack, I remember your case well and as you know we did everything we could for you. As property managers there is only so much we can do to rectify such matters. The property was professionally cleaned before your arrival following the exit of the previous tenants who had a cat, there was no sign of any infestation and the property was noted as professionally clean at check in. The fleas appreared on your mattress shortly after move in and we arranged for pest control to visit immediately. The property was then professionally cleaned again. Compensation via rent rebates are strictly at the discretion of our landlords and this instance the landlord would not contribute despite our efforts to persuade him. As with every case, there are two sides and I wanted to clarify the matter as we still see it. I hope all is well with you in your new property. Kind Regards, BUTLER & STAG
5/5
TrustpilotWe worked with the team at Butler &…
We worked with the team at Butler & Stag in Theydon throughout our house move - contrary to many other local agents who are resting on their laurels living off past glories, these guys are proactively chasing their deals to fruition. If you call, they will answer or call you back... if you send an email they will reply....sounds simple, but so many don't! If you do the basics well, people will come back. Congratulations on making an immediate impact in the local area, and good luck to the team going forward.
Dear Chris, Thank you for your glowing review. We're delighted to hear that you were happy with our service and hope that we can assist you further with future moves.Best Regards,BUTLER & STAG
5/5
TrustpilotWe would recommend them highly
I have worked with Butler & Stag for over 6 years. In this time, I have found the company to be very professional. They are working hard to stand out among the other agents in this extremely saturated industry. Their efforts to do this are clearly paying off, as they are distilling trust within their clients. Two directors, Michael and Neil are extremely hands on. Available to speak at a moments notice. They have the knowledge of all departments as they unfold on a day to day basis, which is quite refreshing. I would recommend them highly to those that are looking for a more personable service.
Dear Jae, Thank you for your kind words. We look forward to working with yourself for many years to come. Best Regards,BUTLER & STAG
5/5
TrustpilotButler & Stag's Neil and Sarah has been…
Butler & Stag's Neil and Sarah has been fantastic. Thank you guys, anyone I know in Essex in your area will always recommend you and your companyThanks again
Dear Serg, Thank you for your kind words. We hope you enjoy the property, moving tenants during the pandemic is certainly a new experience but we got there, thankfully!Kind Regards, BUTLER & STAG
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