Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service
I had a great experience working with James Hilary and Graeme Gordon from Brinkleys real estate agency during my property purchase in Wimbledon. Their clear and continuous communication made the process seamless. James and Graeme's professionalism and support were instrumental in guiding me through each step. I highly recommend their services to anyone in search of a reliable and effective real estate team.Thank you, James and Graeme!Best regards,
Nurcan · 3 January 2024
Agent replied · 15 June 2024
hi Nurcan, thank you for leaving feedback. We will be sure to pass this onto the sales team
★★★★★ 5/5
GoogleOne of the estate agents Martina gave me the best experience I could hope for. She’s helped me find my dream property and took care of everything. She was truly amazing and very professional. Thank you martina
Tatiana · 16 March 2026
★★★★★ 5/5
TrustpilotGraeme was absolutely brilliant and…
Graeme was absolutely brilliant and kept us up to date and informed throughout our sale in order to ensure that we met the stamp duty deadline. He was lovely to deal with and always dealt with any queries or concerns we had promptly.
Ayesha · 26 August 2021
Agent replied · 15 June 2024
Thank you Ayesha.
★★★★★ 5/5
TrustpilotDuring our property purchase
During our property purchase, Greame has been the most amazing sales agents I've met in London. Kind, understanding, very good listening skills, outstanding ethical and moral values.
Tinti · 17 February 2025
★★★★★ 5/5
TrustpilotWe have sold twice through Brinkleys in…
We have sold twice through Brinkleys in the last 18 months in SW19 and SW20.
Will · 3 August 2026
★★★★★ 5/5
GoogleI had a problem with hot water in my apartment. The property management dealed with it and it was fixed in a short time.
Amy · 28 August 2025
Agent replied · 25 January 2026
Thank you for the kind review Amy. This is exactly how Brinkleys strives to provide great customer service.
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Brinkleys Estate Agency. The entire process was smooth, with no issues at all. Their communication was excellent, and everything was handled transparently. I want to particularly commend Kate Sheard, she was incredibly helpful and always responded quickly to any questions I had. I would certainly recommend them.
Konstantins · 14 August 2024
Agent replied · 24 August 2024
Hello Konstantins, thank you for taking the time to leave a review, it is much appreciated. Please do not hesitate to contact us if you need anything further
★★★★★ 5/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service provided by Brinkley’s who acted as estate agents for our purchase. Despite a difficult sale, Graeme was very helpful throughout the process and provided support right up until completion and beyond. Many thanks.
Anon · 26 August 2021
Agent replied · 15 June 2024
Thank you Anon
★★★★★ 5/5
TrustpilotSuzy is a credit to this company
Suzy is a credit to this company.
Luke · 3 September 2025
★★★★★ 5/5
TrustpilotThank you Anne
I worked with Anne (B) from both a lettings and sales perspective. She went above and beyond in assisting me with the sourcing of contractors, obtaining competitive quotes and on a number of occasions doing a things herself. She cares about doing the right thing for the landlord, tenant, buyer or seller. If you get to work with Anne - lucky you. Thank you Anne.
Ben · 17 August 2022
★★★★★ 5/5
TrustpilotGreat experience
Graeme was superb in managing our house purchase and sale, thanks for all your support.
Luke · 5 June 2025
★★★★★ 5/5
GoogleHad a really great experience letting with Brinkley's. The process was made simple and I got a great price. I would highly recommend!
Jemima · 28 August 2025
Agent replied · 25 January 2026
Thank you for the kind review Jemima. This is exactly how Brinkleys strives to provide great customer service.
★★★★★ 5/5
GoogleReally great company, Darryl helped me find the perfect property and made the process feel seamless. Will be using again in the future
Talia · 7 August 2025
Agent replied · 25 January 2026
Thank you for the kind review Talia. This is exactly how Brinkleys strives to provide great customer service. We wish you many happy memories in your new home.
★★★★★ 5/5
TrustpilotGreat Communication & Advice
Communication was great and we always received sound, constructive advice. Replies were always swift when questions arose.Very professional and would highly recommend Brinkleys
Julia · 11 May 2023
Agent replied · 15 June 2024
Thank you so much for taking time to put a review, it is much appreciated and I am glad that the service was up to expectation
★★★★★ 5/5
GoogleLoved my experience here, what made it better was this employee Martyna who was very well mannered and welcoming towards me and most likely all customers who pass through here. 10/10
Nicole · 16 March 2026
★★★★★ 5/5
TrustpilotMy experience with Brinkley's was a…
My experience with Brinkley's was a great. I have Zero complaints.
Laurence · 28 July 2026
★★★★★ 5/5
TrustpilotSuzy has been amazing throughout
Suzy has been amazing throughout the entire letting process. She responded to all of our queries in a timely manner and made the process rather enjoyable. I would definitely come back again!
Personable · 25 January 2022
Agent replied · 15 June 2024
Thank you very much, look forward to working with you again.
★★★★★ 2/5
TrustpilotIncompetent and careless
Moved in to a place last year. They failed to liase with the landlord to clean the place and we were left essentially homeless and crashing at friends' for two weeks as the landlord worked to make the place habitable, despite the agent promising us on the viewing that they would clean it. Now we're barely three quarters of the way through our tenancy and they're already harrassing us to ask whether we think we'll stay another term. Not to mention they completely misspelt one of our names on the actual contract and keep sending emails to the wrong address, despite it all being there on previous correspondence. The whole thing just reeks of utter incompetence and carelessness. The place is nice, they seem to have nice affordable places to rent.
GentleNature · 24 January 2022
Agent replied · 15 June 2024
Dear Gentlenature,Thank you for your review, I am sorry you have felt the need to write such a review, as such I will try and explain the process so you have for future reference, Brinkley's don't own the properties and in your case the property is not managed by Brinkley's as such it would be the landlords that would arrange the clean of the property prior to new tenants moving in, i am not aware of anyone not being able to move in for 2 weeks as this seems a long time. Can you please contact me direct to discuss this.Kind RegardsRobert Brinkley
★★★★★ 1/5
TrustpilotAbsolutely useless Lettings agents
Absolutely useless Lettings agents. We had multiple bookings cancelled without any form of contact as the flat had already been let, or the agents would change the time of our viewing to times we had already said we couldn’t attend, without any correspondence with us. We would be left to chase them to confirm flat viewings on the day of the viewing only to be told (quite rudely) that the flat was already let. They just don’t seem like they can be bothered to speak to you. Impossible to even get a reply as the agents tend to ignore your emails when they know they’re in the wrong. Always a good sign to have estate agents that ignore clients. Avoid.
Jordan · 12 January 2022
Agent replied · 15 June 2024
Dear Jordan, I am sorry that we have been unable to find you a suitable property this time, the market is moving at a very fast pace and with multiple properties being let within hours of coming onto the market, this is no excuse for my agents not contacting you and I will make sure they are more responsive going forward. Kind RegardsRobert Brinkley
★★★★★ 5/5
TrustpilotGreat customer service
Zulekha is quick in her responses and always willing to help.Very satisfied with Brinkleys' customer service.
Thijs · 21 August 2023
Agent replied · 15 June 2024
Hello Thijs, thank you very much for your review, it is much appreciated. I am glad Zulekha was able to help
★★★★★ 1/5
TrustpilotShocking service to landlords
Shocking service to landlords. Takes 2 weeks to reply to emails
Nina · 28 October 2025
Agent replied · 25 December 2025
Dear Nina,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the delay in responding to any emails. This is not the level of service we aim to provide to our landlords, and we understand how frustrating this must have been.
We are currently reviewing our communication processes to ensure that responses are both timely and consistent moving forward. If you would be willing, we would appreciate the opportunity to look into your specific case and make things right. Please feel free to contact us directly, and we will prioritise your enquiry.
Thank you again for bringing this to our attention.
Warm regards,
The Brinkleys Team
★★★★★ 5/5
GoogleMarco and his team are excellent at what they do. Providing a brilliant and personalised service. Highly recommend.
Tina · 13 June 2023
Agent replied · 25 August 2024
Thank you Tina. We value your feedback.
★★★★★ 5/5
GoogleMarco Baptista and JP De Sousa where very helpful in my search for a property to rent. Always available to speak to and arranged viewings convenient to my schedule. Their knowledge and experience is great and second to none. I would definitely recommend Brinkleys and their staff.
A · 26 July 2024
Agent replied · 25 August 2024
Thank you for your kind works and positive recommendation.
★★★★★ 1/5
TrustpilotThey are the worst agency ever bunch of…
They are the worst agency ever bunch of liars and money robbers , avoid, avoid, avoid When we rented the property they did a interim report which is mention a lot of damage to the property was done by the landlord before we moved in , when we moved out they did a check out report they put a lot of the stuff which was mentioned as a damage from the landlord as we caused the damage just to charge us more money and mad us loose our deposit .
Michaeln88 · 26 July 2021
Agent replied · 15 June 2024
Dear Michael,all deposits are protected via Mydeposits which gives a free service to dispute damages. All check in and Check outs are carried out via an independent company as such any errors or damages would have been highlighted on this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
