Brinkleys Estate Agents London reviews

★★★★★ 5/5

Google

Martyna is very helpful and understanding and makes the process easy

Archie · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service!

Gisella is extremely helpful when we need anything. The check in was perfectly organised and every little issue we have had has been answered immediately. Thanks again!

Kiara · 25 September 2024

★★★★★ 1/5

Google

Mixed feelings on Brinkleys, the property and landlord who they represent are the issue Generally the staff have been very easy to deal with, excluding zukhela The property however has been a disgrace with an overseas landlord who does nothing Moving in was a disaster, Brinkleys were closed and no keys, landlord doing her own thing in the cheap. Landlord has done zero maintenance but apparently managed by Brinkleys, they’re taking their cut for doing zero On finally having enough of damp and mould not being fixed Brinkleys have unfortunately thought I shouldn’t be in to help with viewings as they have no keys, read into that what you want, but how are they going to deal with emergencies, maintenance etc And now landlord wants to fix things I’ve been waiting years on during my notice period. Update- I have since moved out due to disrepair and complaint has so far been ignored. 10 days and still waiting on move our report for deposit. So downgraded score accordingly Further update, I have complained and Brinkleys take no responsibility for their former employees lack of action. The property has been "refurbished" and let to some poor soul when the reality is they've simply painted over it. I always thought go through an agent, but these guys don't care as long as they get their commission

A · 26 June 2024

★★★★★ 5/5

Google

I sold my flat with Brinkleys (Wimbledon Park) and it was the best choice I made. After an initial list with Purple Bricks that didn’t generate enough interest, I switched to Brinkleys and it sold within a week. Graeme Gordon was an expert and my only regret is that I didn’t go to them earlier!

L · 15 November 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing experience

Absolutely amazing experience! Zulekha Warid is our property manager and she went above and beyond helping us figure out simple things around the property we have just picked up the keys for over the weekend.She was caring and supportive even in her out of hours time which brought us a lot of comfort and security. Highly recommend and thank you Zulekha!

Mariya · 17 January 2022

★★★★★ 5/5

Google

I had an excellent experience with Tom. From the very beginning, he was professional and genuinely attentive to my needs. He guided me through each step of the process, answered all my questions promptly. …

Emmanuel · 16 December 2025

★★★★★ 5/5

Trustpilot

Graeme was brilliant

Graeme was brilliant, he was in touch with me regularly with every development along the way. The sale not have always run smoothly but Graeme was undeterred and got the sale completed in good time Great service, thanks

Robert · 30 December 2023

★★★★★ 5/5

Google

We had an awful experience with an estate agents previously (who I won’t mention) who took our money and told us they had secured the property for us, only to find out 3 days later that we had been out-bidded. We were heartbroken, but Suzy …

Louise · 16 August 2025

★★★★★ 5/5

Trustpilot

Always ask for SUZY

It was an absolute pleasure dealing with Suzy at Brinkleys. She listened to all of my requirements when trying to find me the perfect property, which she did ! Everything ran smoothly from start to finish, keeping me informed right the way through. I cannot recommend her highly enough, she went above and beyond. I would strongly suggest, if you are looking for a property you inquire with this lovely lady. Five gold stars !!

Kerry · 19 July 2024

★★★★★ 1/5

Google

Absolutely useless (and rude) letting agent. Supposedly they are meant to ‘look after’ the property next door. The fence is falling down and instead of repairing it Brinkleys demand evidence that the fence is the responsibility of the landlord there. We provide the evidence… nothing happens. Call them back after a month and having already replaced one panel ourselves as it was so unsafe and we are advised that the landlord doesn’t have a responsibility to fix the fence whatever the property documents state…. Then advised by this joke of an agency that there are actually other ‘more pressing’ issues in the house that the landlord is not addressing such as mould. Sadly the tenants and us as the neighbours are the ones that suffer whilst Brinkley and this rogue landlord continue to take the money.

Dan · 14 March 2024

★★★★★ 5/5

Trustpilot

Flat successfully let again

Thanks so much to Marco, Suzy, Anne and the whole team at Brinkleys for all their help and advice in successfully letting our property again.

Janet · 18 July 2024

★★★★★ 5/5

Google

Daniel was super helpful in finding us our new home and made the process easy and efficient. Great communication throughout the process. Would recommend!

Jennifer · 26 July 2024

★★★★★ 5/5

Trustpilot

Pure excellence

Brinkleys have demonstrated excellent skill and service levels, far beyond what which we normally encounter. In the handling and management of our letting application process, Suzy Browne at the Wimbledon branch has provided an absolutely outstanding standard of service and professionalism. She has also extended nothing but warmth, dedication, genuine care, attention and an incredible level of assistance. We cannot thank her enough for the way in which she has taken genuine care of us and at such a pivotal time in our lives.

D · 26 February 2024

★★★★★ 1/5

Google

Would highly avoid. They provide wrong information to tenants and landlords on purpose just to get a deal to go through and when both parties end up in a whole load of trouble they end up playing each party against each other to get themselves out. Would avoid at any cost if landlord or tenants

Ravneet · 16 February 2026

★★★★★ 5/5

Trustpilot

I have used Brinkleys for a few years…

I have used Brinkleys for a few years to manage property and have always found them to be professional, quick to respond to any queries and also quick to flag any issues with suggestions of how to resolve them. They have offered rational advise when dealing with unexpected situations and have been easy to deal with. Gisella and Ann are quick to respond to any questions and JP is quick to get viewings lined up, which is what you need when letting property.

Claire · 14 February 2024

★★★★★ 5/5

Trustpilot

Always available to answer queries

Gisella Pascal was incredibly helpful, consistently available, and always prompt in responding to our queries.

Maverick · 27 November 2024

★★★★★ 5/5

Trustpilot

Very happy with the service

Very happy with the service! Graeme Gordon was particularly good! Helpful throughout with regular communication and comprehensive knowledge of my property and sale process

Joe · 4 July 2024

★★★★★ 5/5

Trustpilot

They are a good team to work with

They are a good team to work with, friendly, efficient and supportive in every way! Should you have a problem or require information, their response time is excellent!

Alan · 16 December 2025

★★★★★ 5/5

Trustpilot

Gisella was really nice to deal with

Gisella was really nice to deal with, she was very quick to respond and was able to sort out any issues

Matthew · 30 July 2024

★★★★★ 1/5

Google

Initially Brinkley’s used to be fine, but now their employees they steal customer information and contact landlords as well as tenants to make under the table deals for their own personal profit or other companies. Marco Baptista Approached us few times to give us better deals then brinkeleys. Why are our personal info used held by brinkleys for some employees private gains?

Ama · 16 November 2024

★★★★★ 5/5

Google

Top class advice as always from Marco re letting my property. So helpful and reassuring. Highly recommend Brinkley’s Team. Sandra McGuinness.

Sandra · 26 July 2024

★★★★★ 5/5

Trustpilot

Queen estate agent

Suzie has been absolutely fantastic! I was struggling to find somewhere to live and Suzie found a place in a matter of hours. Unfortunately the landlord then decided not to rent, but Suzie contacted me straight away and had another place lined up. Within 24 hours she had the new offer agreed. I do not think there are enough words to describe how professional and efficient Suzie is. All I can say is she is a credit to the company.

Evie · 18 August 2022

★★★★★ 1/5

Google

I remain in shock with the dealings I have had with this agency! They don’t care for the tenant and took no responsibility for any damp issues within the property after a 6 year tenancy resultant in the withholding of the deposit. Laying the blame elsewhere for decorating costs is their stance! Personal and damn right lies over social media following a siblings review which is solid evidence of their unprofessionalism. Need I say more.

Jen · 14 March 2024

★★★★★ 5/5

Google

Marco is really helpful if you are a landlord I suggest you speak with him. JP and Darryl were also great letting everything out!

Stunnymega · 13 April 2024