Trusted Agent profile · London
★★★★★
279 reviews across 2 platforms
120, Wimbledon Hill Road, London, SW19 7QU
Brinkleys Estate Agents's office in London, at 120, is rated 4.3 out of 5 across 279 reviews on two platforms, including 70 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSuzy was a great help, would highly recommend Brinkley’s because of her professionalism and efficiency. Can’t thank her enough, the property she found us was perfect
Thank you for the kind review Diane. This is exactly how Brinkleys strives to provide great customer service. We wish you many happy memories in your new home.
5/5
TrustpilotSuperb Service from Brinkleys Sales
I can highly recommend Brinkleys Sales team, who were really pro-active in completing my recent property sale. Graeme Gordon was very knowledgeable, and took control of the sales process from day one, ensuring everything went smoothly; chased conveyancers etc on a regular basis & kept me fully informed at each step. I received a first class service.
Thank you so much for taking the time to leave a review for Graeme and our sales team. It was a pleasure working with you. Please feel free to contact us if there is anything else we can do for you.
4/5
GoogleChris has been great at keeping up communication while we get some maintenance repairs done.
Dear Serena, thank you for the lovely review. Our property managers strive to ensure all property maintenance issues are dealt with and resolved in minimal time with the least impact on tenants. We are thrilled to receive confirmation of this through your review. The Brinkleys Team.
5/5
GoogleOutstanding level of service from the sales team throughout our purchase. Whilst many agents’ level of service drops after agreeing a sale, this was not the case with Brinkleys, from our initial viewing to completion Graeme and James were conscientious and proactive in helping us and solicitors on both sides getting swift responses to enquiries, ensuring the sale completed faster than it otherwise would have.
Dear Kareem, we are pleased to hear about your experience. Congratulations on your purchase and wishing you all the best in your new home. Many thanks, Laura and Kate Customer Care Team
5/5
TrustpilotEfficient and professional team of sales at Brinkley estate agents
Brinkleys have managed our rental property for years with very efficient service and recently Graeme Gordon from the sales team helped with fast and efficient sale of our house. He is very professional and took great care in ensuring a smooth and quick sale at the best possible price. We thank Graeme and Zulekha and their team for their customer services.
Hello Amita, thank you so much for taking the time to leave us a review, it is much appreciated
5/5
TrustpilotMy first experience with Brinkley’s and…
My first experience with Brinkley’s and Maria was incredible. Warm, friendly, reliable, and genuinely human throughout the whole process.
5/5
GoogleOur move-in process was fantastic! Suise is truly one of the best agents this company has, professional, helpful, and supportive every step of the way. Thank you for your assistance and support!
Thank you for the kind review Anastasiia. We are very happy to hear your experience with Brinkleys has been excellent. We wish you many happy years in your new home. Kind Regards The Brinkleys Team
5/5
TrustpilotSuzy Browne is a real estate goddess
Suzy Browne is a real estate goddess. She took one look at me and my husband and knew exactly what viewing to show us and within 4 days of looking for a home she got us one. She’s a real estate fairy godmother. The best attitude and just a pleasure to work with. 100/10 ⭐️⭐️⭐️⭐️⭐️
2/5
TrustpilotFrustrating - need to do the chasing
Our initial experience with Brinkley’s via Ben was positive. He was efficient and well organised. However, as soon as we agreed to let and paid the deposit, communication from Brinkley’s stopped. We had to chase to find out our move in date and contract signing. There was also an issue where Brinkley’s had not communicated with the landlord who did not know we would be moving in so nothing was ready. 2 months after moving in, we are still chasing the inventory report from Christina.
Dear Rachel,I am sorry to have to read this, Since your review we have changed our process and personal to make sure our service is quicker.Kind Regards Robert Brinkley
5/5
TrustpilotGraeme at Brinkley’s excellent service
Graeme , on behalf of Brinkley’s, provided excellent service when selling our house. The rate offered was best available on the market , but without compromising the quality of service. Graeme was knowledgeable , easily contactable, responsive to our needs and questions. He offered valuable advice and kept things moving smoothly towards completion. He helped us choose the right buyer out of the offers we received. Overall, we were happy with the service and are happy to recommend Brinkley’s services.
Thank you Sonia.
5/5
TrustpilotGraeme and James were excellent…
Graeme and James were excellent throughout the sale of our flat, despite 2 buyers pulling out after offers accepted and it seeming uncertain and unlikely at times, they remained professional, calm and collected to see things through. Thank you both! Would 100% recommend
Thank you so much for taking the time to write such a kind review! We truly appreciate your feedback and are thrilled to hear that Graeme and James were able to provide excellent service throughout the sale of your flat, even with the challenges faced along the way.Your recommendation means a lot to us, and we’re glad we could help you through the process. If you ever need assistance in the future, please don’t hesitate to reach out.
1/5
TrustpilotSelling Apartment - Wimbledon
We didn't feel like the representative Graeme Gordon had our best interest and was completely driving the sale without any vendor background checks, communication was really poor and would "copy and paste" emails from the potential buyer, not motivated to sell the property and never proactive in the process. There is no chain to escalate and remove complacency from the motion or if we were not getting the correct attention due to whatever reason. My advice is pay a little bit more commission and go to a competitor as the experience was woeful.
Dear Sat,Thank you for your review, As the MD I am always in the office available to discuss should this be the case. Kind RegardsRobert Brinkley
1/5
GoogleBe careful when renting with this agents, know one thing for sure, they don’t have the tenants interest at heart, they don’t care about the tenants deposit! They will do everything to make sure that deposit is not paid completely. They still haven’t paid me my deposit after 2 months. Wicked!
Dear Tolulope, we are sorry to hear about your frustration regarding the handling of your deposit dispute. As was communicated to you at the end of your tenancy, the portion of your deposit which is being disputed was paid over to … More
5/5
GoogleMarco Baptista has been looking after me for over 20 years.He helps finding tenants, found suitable properties for my purchased. Marco has always go an extra mile helping me. He is very professional, trustworthy and extremely helpful! I would definite recommend Marco!
Hello Giang Thank you for the lovely review. We appreciate your loyalty to Brinkleys and the team. We look forward to many more successful years working with you.
5/5
TrustpilotSupportive and helpful estate agents
We had a great experience with Brinkley's in Putney. They were easily available to ask questions to, gave us lots of time but also didn't put pressure on us to make a quick decision.We were so grateful for their support in helping our buying process move as smoothly as it did. Thank you James and Graeme.
Hi Jodi and SamThank you so much for leaving a review. We will be sure to pass this onto the sales team. We hope you enjoy your new home
5/5
TrustpilotResponsive, knowledgable and helpful
As first time buyers, my husband and I were a bit apprehensive when looking at properties and then throughout the process once our offer got accepted. Graeme and the team at Brinkleys were always super responsive, knowledgable and helpful and made the whole experience much smoother! Would highly reccomend :)
5/5
TrustpilotGreat Estate Agent
I highly recommend Brinkleys. It was a pleasure to meet Marco who helped me with a flat that I was looking to rent. Marco and the team were professional, engaging, polite and helpful through the whole process. Thank you all so much.
Thank you so much for your kind words Ms Paiva. Please feel free to contact us if there is anything else we can assist with
5/5
TrustpilotSold flat for above asking within a week of being on the market
Couldn't recommend Graeme and his team more highly. We always felt very comfortable with Graeme in our home, and were always made to feel that every part of the process was our choice (e.g. asking price, viewing times, etc). Mostly importantly, he sold our flat for above asking price within a week of it being on the market - at a highly competitive rate of commission. Would use again without hesitation.
Thank you Lydia.
5/5
GoogleWe had a nightmare experience with tenants who were consistently rude, aggressive, and confrontational, resorting to name-calling, making false claims, and even threatening unwarranted legal action. Anne from Brinkleys was an absolute lifesaver. She’s no-nonsense, highly knowledgeable, and incredibly efficient. She guided us through the situation with expertise, kept everything on track, and helped us reach a resolution as quickly as possible. We couldn’t recommend her more highly!
Dear Leila, thank you for the kind words. We are so happy to hear you've received the level of service we strive to provide to all our customers. Kind Regards The Brinkleys Team
5/5
TrustpilotExcellent Service and Results
Brinkley @ Wimbledon Park - a big Thank You Graeme and James for your professionalism through marketing to completion. Great negotiation skills, excellent service with great results for us as sellers based overseas.
5/5
GoogleWent above and beyond to assist me with securing this property. Suzy was beyond amazing and exceeded my expectations
Thank you Keira for the lovely message. We wish you all the best in your new home.
5/5
GoogleWe are SO positively surprised (and lucky!!) that our property is managed exceptionally well by Brinkleys. Even the smallest issue they are attending to in a couple days. Super responsive and friendly property management team - thank you so much, especially Chris!!
5/5
TrustpilotDhruvika has made living under…
Dhruvika has made living under Brinkleys management so easy, nice and supported. Dhruvika is quick to respond to any query's, always ready with a solution and is overall a lovely person!
Hello Archie, the time you have taken to leave a review is highly appreciated. We will always be available should you have any further queries going forward
5/5
TrustpilotOutstanding service from Brinkley's
The help and reassurance Marco provided in getting my property ready for rental (hiring and managing contractors and offering sound advice along the way), with prompt communication and making himself available at all hours made, what could have been a stressful few months truly smooth sailing. JP stepped in quickly if needed, and he and Gisella quickly found and vetted a tenant, again with extremely efficient communications. I've also received correspondence from Laura and Dhruvika when needed - clearly a well coordinated and supportive team. I could not have hoped for a more positive experience. Thank you all!
Hi AnnieThank you so much for taking the time to leave a review. We will be sure to relay your review to all of the team members involved. it is much appreciated and please feel free to contact us if there is anything further we can assist with
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brinkleys Estate Agents's London office has 279 reviews across two platforms: 70 on Google, 209 on Trustpilot (across the whole business).
Brinkleys Estate Agents London is rated 4.3 out of 5 across all 279 reviews, and 4.0 out of 5 on Google from 70 reviews.
Brinkleys Estate Agents London, 120, Wimbledon Hill Road, London, SW19 7QU.
