Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service
I had a great experience working with James Hilary and Graeme Gordon from Brinkleys real estate agency during my property purchase in Wimbledon. Their clear and continuous communication made the process seamless. James and Graeme's professionalism and support were instrumental in guiding me through each step. I highly recommend their services to anyone in search of a reliable and effective real estate team.Thank you, James and Graeme!Best regards,
Nurcan · 3 January 2024
Agent replied · 12 June 2024
hi Nurcan, thank you for leaving feedback. We will be sure to pass this onto the sales team
★★★★★ 5/5
GoogleWe worked with Marco, JP and Kate, they were very easy to deal with, incredibly helpful and we are very satisfied with their service.
Esther · 29 September 2023
Agent replied · 24 August 2024
Dear Esther, we are so happy to hear you have had a great experience. Thank you for your kind review and look forward to continuing to work with you.
Many thanks,
Laura and Kate
Customer Care Team
★★★★★ 5/5
TrustpilotGraeme was absolutely brilliant and…
Graeme was absolutely brilliant and kept us up to date and informed throughout our sale in order to ensure that we met the stamp duty deadline. He was lovely to deal with and always dealt with any queries or concerns we had promptly.
Ayesha · 26 August 2021
Agent replied · 12 June 2024
Thank you Ayesha.
★★★★★ 5/5
TrustpilotDuring our property purchase
During our property purchase, Greame has been the most amazing sales agents I've met in London. Kind, understanding, very good listening skills, outstanding ethical and moral values.
Tinti · 17 February 2025
★★★★★ 5/5
TrustpilotWe have sold twice through Brinkleys in…
We have sold twice through Brinkleys in the last 18 months in SW19 and SW20.
Will · 3 August 2026
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Brinkleys Estate Agency. The entire process was smooth, with no issues at all. Their communication was excellent, and everything was handled transparently. I want to particularly commend Kate Sheard, she was incredibly helpful and always responded quickly to any questions I had. I would certainly recommend them.
Konstantins · 14 August 2024
Agent replied · 24 August 2024
Hello Konstantins, thank you for taking the time to leave a review, it is much appreciated. Please do not hesitate to contact us if you need anything further
★★★★★ 5/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service provided by Brinkley’s who acted as estate agents for our purchase. Despite a difficult sale, Graeme was very helpful throughout the process and provided support right up until completion and beyond. Many thanks.
Anon · 26 August 2021
Agent replied · 12 June 2024
Thank you Anon
★★★★★ 5/5
TrustpilotSuzy is a credit to this company
Suzy is a credit to this company.
Luke · 3 September 2025
★★★★★ 5/5
TrustpilotThank you Anne
I worked with Anne (B) from both a lettings and sales perspective. She went above and beyond in assisting me with the sourcing of contractors, obtaining competitive quotes and on a number of occasions doing a things herself. She cares about doing the right thing for the landlord, tenant, buyer or seller. If you get to work with Anne - lucky you. Thank you Anne.
Ben · 17 August 2022
★★★★★ 5/5
TrustpilotGreat experience
Graeme was superb in managing our house purchase and sale, thanks for all your support.
Luke · 5 June 2025
★★★★★ 5/5
TrustpilotGreat Communication & Advice
Communication was great and we always received sound, constructive advice. Replies were always swift when questions arose.Very professional and would highly recommend Brinkleys
Julia · 11 May 2023
Agent replied · 12 June 2024
Thank you so much for taking time to put a review, it is much appreciated and I am glad that the service was up to expectation
★★★★★ 5/5
GoogleSuch a great estate agents. Extremely accommodating and was able to work around me and my friends. I can’t recommend them enough! Especially Marco, he went above and beyond!
Isaac · 16 October 2024
★★★★★ 5/5
TrustpilotMy experience with Brinkley's was a…
My experience with Brinkley's was a great. I have Zero complaints.
Laurence · 28 July 2026
★★★★★ 5/5
TrustpilotSuzy has been amazing throughout
Suzy has been amazing throughout the entire letting process. She responded to all of our queries in a timely manner and made the process rather enjoyable. I would definitely come back again!
Personable · 25 January 2022
Agent replied · 12 June 2024
Thank you very much, look forward to working with you again.
★★★★★ 2/5
TrustpilotIncompetent and careless
Moved in to a place last year. They failed to liase with the landlord to clean the place and we were left essentially homeless and crashing at friends' for two weeks as the landlord worked to make the place habitable, despite the agent promising us on the viewing that they would clean it. Now we're barely three quarters of the way through our tenancy and they're already harrassing us to ask whether we think we'll stay another term. Not to mention they completely misspelt one of our names on the actual contract and keep sending emails to the wrong address, despite it all being there on previous correspondence. The whole thing just reeks of utter incompetence and carelessness. The place is nice, they seem to have nice affordable places to rent.
GentleNature · 24 January 2022
Agent replied · 12 June 2024
Dear Gentlenature,Thank you for your review, I am sorry you have felt the need to write such a review, as such I will try and explain the process so you have for future reference, Brinkley's don't own the properties and in your case the property is not managed by Brinkley's as such it would be the landlords that would arrange the clean of the property prior to new tenants moving in, i am not aware of anyone not being able to move in for 2 weeks as this seems a long time. Can you please contact me direct to discuss this.Kind RegardsRobert Brinkley
★★★★★ 1/5
TrustpilotAbsolutely useless Lettings agents
Absolutely useless Lettings agents. We had multiple bookings cancelled without any form of contact as the flat had already been let, or the agents would change the time of our viewing to times we had already said we couldn’t attend, without any correspondence with us. We would be left to chase them to confirm flat viewings on the day of the viewing only to be told (quite rudely) that the flat was already let. They just don’t seem like they can be bothered to speak to you. Impossible to even get a reply as the agents tend to ignore your emails when they know they’re in the wrong. Always a good sign to have estate agents that ignore clients. Avoid.
Jordan · 12 January 2022
Agent replied · 12 June 2024
Dear Jordan, I am sorry that we have been unable to find you a suitable property this time, the market is moving at a very fast pace and with multiple properties being let within hours of coming onto the market, this is no excuse for my agents not contacting you and I will make sure they are more responsive going forward. Kind RegardsRobert Brinkley
★★★★★ 5/5
TrustpilotGreat customer service
Zulekha is quick in her responses and always willing to help.Very satisfied with Brinkleys' customer service.
Thijs · 21 August 2023
Agent replied · 12 June 2024
Hello Thijs, thank you very much for your review, it is much appreciated. I am glad Zulekha was able to help
★★★★★ 5/5
GoogleStarted as a tenant and ended up buying my flat through Brinkleys. They made the whole thing really smooth, always quick to respond. Would definitely recommend.
Verônica · 26 March 2026
★★★★★ 1/5
TrustpilotShocking service to landlords
Shocking service to landlords. Takes 2 weeks to reply to emails
Nina · 28 October 2025
Agent replied · 25 December 2025
Dear Nina,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the delay in responding to any emails. This is not the level of service we aim to provide to our landlords, and we understand how frustrating this must have been.
We are currently reviewing our communication processes to ensure that responses are both timely and consistent moving forward. If you would be willing, we would appreciate the opportunity to look into your specific case and make things right. Please feel free to contact us directly, and we will prioritise your enquiry.
Thank you again for bringing this to our attention.
Warm regards,
The Brinkleys Team
★★★★★ 5/5
GoogleBrinkleys have always been very professional yet always extremely personable and genuine. A pleasure to have, and continue to work with, I’d highly recommend their services.
Stephen · 19 March 2026
★★★★★ 5/5
GoogleI would highly recommend this estate agent to anyone looking to buy, sell, or rent. A truly reliable and professional service from start to finish.
Phil · 26 March 2026
★★★★★ 1/5
TrustpilotThey are the worst agency ever bunch of…
They are the worst agency ever bunch of liars and money robbers , avoid, avoid, avoid When we rented the property they did a interim report which is mention a lot of damage to the property was done by the landlord before we moved in , when we moved out they did a check out report they put a lot of the stuff which was mentioned as a damage from the landlord as we caused the damage just to charge us more money and mad us loose our deposit .
Michaeln88 · 26 July 2021
Agent replied · 12 June 2024
Dear Michael,all deposits are protected via Mydeposits which gives a free service to dispute damages. All check in and Check outs are carried out via an independent company as such any errors or damages would have been highlighted on this.
★★★★★ 1/5
TrustpilotAgent flat out lied to us
Had a very bad experience with Brinkley's. Would never use again. The lettings agent (Ben) lied to us about various things. E.g. when we looked round the property, next door had scaffolding up and building work going on. We asked Ben how long the works would be going on for and he said 4-6 weeks (I have email proof). We only found out after we moved in and spoke to the landlord that the works would actually be going on for months! The landlord specifically told Ben to tell us this and Ben told him he had and that it was fine as we didn't work from home - he never told us and we both work from home...He also told me that we could pick up the keys a day earlier than we actually could so added a lot of extra stress last minute when we find out the night before that we couldn't. Plus we only received our contract the night before moving in.Overall, very unprofessional and added extra stress to an already stressful event.
Victoria · 29 June 2021
Agent replied · 12 June 2024
Dear Victoria, I am sorry to hear of these issues. Whilst this does not make it better, i could not find anything on file from the landlords communicating this to us at the time.
★★★★★ 5/5
TrustpilotSuzy Browne was very helpful when it…
Suzy Browne was very helpful when it came to finding our new flat in Wimbledon. We were particularly impressed with her responsiveness to all our questions. It is rare that you find an agent with that level of dedication to her clients. Very much looking forward to continuing to work with her. - Jacob and Noelia
Jacob · 29 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
