Brinkleys Estate Agents reviews

★★★★★ 5/5

Google

I've used Brinkley's for 14 years. They've found me great tenants over this period. They are under new management - Marco the new MD is hands on and keen to improve the service provided. Daniel the letting negotiator who has been helping me with the current letting has been very efficient and proactive. Going above and beyond to help. Gisella in the back office is also very responsive.

N · 17 August 2024

★★★★★ 5/5

Trustpilot

Gisella was really nice to deal with

Gisella was really nice to deal with, she was very quick to respond and was able to sort out any issues

Matthew · 30 July 2024

★★★★★ 5/5

Trustpilot

Queen estate agent

Suzie has been absolutely fantastic! I was struggling to find somewhere to live and Suzie found a place in a matter of hours. Unfortunately the landlord then decided not to rent, but Suzie contacted me straight away and had another place lined up. Within 24 hours she had the new offer agreed. I do not think there are enough words to describe how professional and efficient Suzie is. All I can say is she is a credit to the company.

Evie · 18 August 2022

★★★★★ 1/5

Trustpilot

Poor Communication and Unfulfilled Promises

We have now been living in a property managed by Brinkleys for over a month, and unfortunately the experience has been incredibly frustrating.

Nick · 27 August 2026

★★★★★ 5/5

Trustpilot

Amazing

Gisella is great at responding , super fast at replying and takes the time to explain everything properly :)

Anna · 2 September 2025

★★★★★ 5/5

Trustpilot

I have been asked to give a review

I have been asked to give a review. Zulekha Warid , head of property management has been managing my properties. I requested Robert Brinkley if I give my property it will be on the basis that zulekha manages them as I had found her on LinkedIn as she managed santander and shaftdberry and capita introduced me to herI have been so overwhelmed how she gives me good professional advice and how she has managed three of my properties via Brinkleys since 2018Zulekha is professional, understands all the legal aspects what a landlord needsShe is a great huge asset to Brinkleys

Muhammed · 10 October 2023

★★★★★ 5/5

Trustpilot

James and Graeme were Reliable

James and Graeme were Reliable, friendly and professional despite some challenging few months.

Vitasta · 9 October 2024

★★★★★ 5/5

Trustpilot

Brinkley’s made the sale of our flat happen

Brinkley’s said that they had years of experience in selling our flat and this was clearly proven by finding the right buyer for us, in difficult and changing times. During the pre exchange process they offered advice to us, whilst always providing excellent communication. They showed all the potential buyers around our flat and followed the agreed script of key selling points, which is so important in challenging times of selling property. They helped us align our Zoopla advert, so it stood out from the other flats also being marketed by other estate agents. Would very much recommend them….

Tim · 5 October 2023

★★★★★ 5/5

Trustpilot

Exceptional support to landlord

Dhruvika Patel is the property manager for my flat which is let through Brinkley’s, and the service and support she provides is nothing short of exceptional. Due to external factors, I have had a few problems with my flat lately. Dhruvika has been there to help every step of the way, always available and promptly responding to all my queries, providing suggestion and solutions when needed, and proactively taking things forward. Overall she had made my life easier and the problems less stressful to deal with. It is such a relief to have my flat managed by someone who I can trust even when things go wrong.

Aino · 1 April 2022

★★★★★ 5/5

Trustpilot

Pleasant reliable agent

From the day I met this agent she has try to make sure I'm happy. All my concerns were addressed and she would follow up with answers for any questions she was not able to deal with at that appointed moment. She work over and above to make sure I would be happy in my new home. I would recommend her to anyone who is looking a new home and someone reliable to help them. She's really helpful, very good at her jod and a pleasant person to deal with.

Marsha · 12 September 2023

★★★★★ 4/5

Trustpilot

Helpful and Good Customer Service

Dhruvika, our Property Manager was fantastic at getting various problems in the flat sorted as soon as possible. She kept us informed regularly and was always there to help if needed.

Eloise · 5 October 2023

★★★★★ 1/5

Google

Rented a flat through Brinkley's Putney ("Putney Letting Agents") a few years ago (2019-2020) it was one of the most regrettable decisions of my life. They were terrible at sorting anything out with the flat (including failing to arrange proper fumigation that covered the whole flat when there was a bed bug infestation present for at least MONTHS before we moved in according to the pest control service, also tried to say that we caused the infestation and make us pay for the fumigation), and trying to deduct ridiculous charges from our deposit (went from £735 proposed deductions to around £100 after arguing through the Deposit Protection Scheme). They also left us for weeks without a functioning washing machine, which coincided with the bed bugs, so we couldn't even wash our clothes in our own flat. They went from seemingly very helpful and accommodating, to entirely unpleasant and unhelpful as soon as we paid our holding deposit. Awful, rude attitude towards customers, and downright predatory. Though there are countless terrible letting agents in London, these guys take the cake. Would avoid at all costs. Given that they've been around for a few years, I wonder why they do not have an older page on Google, maybe they keep removing it because of honest reviews!

Kat · 25 August 2023

★★★★★ 1/5

Trustpilot

Failed to Deliver

We gave Brinkley's the opportunity to sell 3 flats and a house, all local to them - they sold none, and got viewings on just 2.

Tim · 22 July 2026

★★★★★ 5/5

Trustpilot

I’m a portfolio landlord and Zulekha…

I’m a portfolio landlord and Zulekha has been managing my properties in Putney for the last 2 years. I went to Brinkley’s as I was unhappy with my previous agent and I had doubts how Brinkley’s would work but I must say Zulekha has been highly professional and dealt with all my properties in a well mannered way. She has dealt with all my issues swiftly and I would recommend her to anyone looking for a property manager.Daphne

Daphne · 1 April 2022

★★★★★ 5/5

Trustpilot

They go above and beyond to help

When we were trying to find somewhere to live for our university year, it felt like we kept hitting dead ends. Brinkley’s helped us immensely in securing a good place and even when one property didn’t work out for us, one of the agents Suzy Browne in particular went above and beyond in helping us resolve it and find somewhere new straight away. She worked immensely hard to help us and it was much appreciated. Would definitely recommend.

Evan · 12 September 2023

★★★★★ 5/5

Trustpilot

Excellent Service

My husband and I have been dealing with Brinkley's over the last 4 and a half years while renting a property. We have never had any issues or concerns with the company. Now we have left, we wanted to leave a review. Zulekha has been a great contact and has been a pleasure to speak to all these years. We appreciate and respect the way she always accommodated us and handled situations smoothly and efficiently. Thank you!

Zahrah · 18 March 2022

★★★★★ 1/5

Trustpilot

I was with Brinkley's for approximately…

I was with Brinkley's for approximately 16 years. In the earlier years, the service was generally acceptable, though not outstanding. However, in more recent years, the quality of service declined significantly, which ultimately led to my decision to leave.

Miss · 27 March 2026

★★★★★ 5/5

Trustpilot

Positive and refreshing experience

My boyfriend and I were searching for a 2 bed apartment in London. Suzy was very helpful in answering our questions and organising a viewing. When it was confirmed that we would be receiving the property, Suzy organised a second viewing so we could take pictures of the property as we forgot on the first viewing. Easily contacted and offered support while completing all the necessary documentation for then rental.

Teanna · 2 November 2022

★★★★★ 5/5

Trustpilot

Great service

Great service. Special thanks to Gisella, who explained in detail and carefully guided us through all the stages of the rental process.

Syntonia · 16 January 2024

★★★★★ 1/5

Trustpilot

Wimbledon Hill branch:

Wimbledon Hill branch:- Initially thought they were very responsive, despite the overly familiar tone and lack of contact details on the email (no phone number to call), to follow up.- I realised that they were pandering to the current tenant who was moving out than the potential tenant (me), or the landlord/their client.- They wouldn’t reply to my emails or questions about their processes.- They made it seem like I was the problem stopping the rental from moving forward, when I provided everything they asked for within hours and was being flexible on move in dates. - When I took my passport into the office to do a right to rent check, the staff were unprofessional seemed unhappy to be there.Overall, I wouldn’t choose to deal with them again.

NeenMachine · 2 May 2023

★★★★★ 5/5

Trustpilot

Harry - Wimbledon Park Office - Sales

We have just purchased a house via Harry of the Wimbledon Park office. Throughout the entire purchase process Harry has been efficient, professional and pro-active with obtaining answers & info back from the sellers in regard to our various questions. Apart from not being able to accommodate a couple of additional viewings that we requested the whole process has been smooth & very positive and as such we would certainly recommend Harry / Brinkleys.

H · 4 April 2022

★★★★★ 1/5

Google

Poor management of our flat, take forever to solve problems for our tenants, and chase me for responses to emails I've already replied to. Very unhappy with the level of service and looking to for a new agency.

Andrea · 26 March 2026

★★★★★ 5/5

Trustpilot

Graeme was extremely efficient

Graeme was extremely efficient . When we had a problem with someone who had backed out at the last minute, he quickly made contact with someone he thought would be interested and it all went very smoothly and completed by June 30th !Would highly recommend

Sue · 31 August 2021

★★★★★ 5/5

Trustpilot

Great service from Graeme and James of…

Great service from Graeme and James of Brinkleys in Putney with selling my flat. In a very short space of time there were a number of viewings all from people whose needs matched the flat and the area it was located in. Excellent communication after viewings, during the negotiation period and really helped in getting a fair completion date agreed. As someone who was very keen to sell Brinkleys had a proactive approach that I very much appreciated and were responsive when I did reach out. Their low fee is another win!

Kerie · 27 December 2024