Trusted Agent profile · London
★★★★★
237 reviews across 2 platforms
168 Putney High Street, London, SW15 1RS
Brinkleys Estate Agents's office in London, at 168 Putney High Street, is rated 4.4 out of 5 across 237 reviews on two platforms, including 28 Google reviews rated 3.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Excellent service, Katie Sharpes and Darryl Blackford were very responsive and professional, online viewing and follow up with administrative procedures went very well even though I was booking the property from abroad Katie walked us through everything and followed up the details until move in date.
5/5
TrustpilotFound seller in 24 hours
My experience of selling with Brinkleys was excellent. They listened to me, which wasn't the case with previous agent. They sold my flat in Putney in 24 hours! The process with them was smooth and they recommended an excellent solicitor too.
5/5
TrustpilotFriendly and helpful
I have lived in a flat managed by Brinkley's for 3 years now and they have always been responded promptly to tackle any issue that arose. Dhruvika Patel has been my contact for the last few months and she's been great - always friendly and helpful.
5/5
TrustpilotAmazing service from Dhruvika at Brinkleys
Dhruvika Patel has been amazing with regards to handling our landlord issues, she’s been very efficient with all of our questions and queries, always reassuring us and finding solutions to our problems, even when out of office hours! She’s great! Very good service, really polite and professional!
5/5
GoogleLove this company, very nice and understanding staff! Definitely recommend.
5/5
TrustpilotGreat contact with a very efficient…
Great contact with a very efficient team, specially coming from abroad, it was really precious to be able to count on them. Marco & Gisella always available and keen on finding solutions to make things happened!I highly recommend Brinkleys.
Hi Vanessa, thank you so much for your kind words. I am glad we were able to assist throughout the process.
5/5
TrustpilotGreat experience!
I’ve had the pleasure of being a tenant with Brinkleys for the past two years, and I can confidently say the experience has been excellent from start to finish. The standout has been the professionalism and outstanding customer service provided by my property manager, Kate.
5/5
TrustpilotGreat Agent!
I have been using Brinkley’s for 10 years to manage a rental flat and have found them to be totally professional at all times. Dhruvika has been quite exceptional, always polite and very efficient at resolving any issues quickly and efficiently.I would highly recommend Brinkley’s.
5/5
TrustpilotFirst Class service
I have bought a flat in Wimbledon, and have been extremely satisfied with the service, from initial viewing, negotiation, and process around exchange toward completion. Communication has been exemplary, with very helpful and proactive contact with solicitors and vendor. Recommended.
hi Mark, thank you so much for taking the time to leave a review. We will be sure to pass this onto the sales team.
5/5
TrustpilotExcellent
They sold my property in less than a month for a very reasonable price and were very friendly. Many thanks especially to James!
Good morning, Kart! Thank you so much for your kind review. We’re thrilled to hear that you were pleased with the service and the outcome of your property sale. Our goal is always to provide a smooth, friendly, and effective experience for our clients, and we're glad we could achieve that for you. I’ll make sure to pass your special thanks on to James, he’ll be so pleased to hear that his work made a positive impact. Thanks again for choosing us, and if you ever need any assistance in the future, please don’t hesitate to reach out!
5/5
TrustpilotJP was great to work with
JP was great to work with. He was very helpful and efficient, and went above and beyond to secure us our property. I highly recommend!
Thank you so much for leaving a review. The "jump suit" definitely suits him :-). We hope you enjoy you settle into your new home
1/5
TrustpilotCustomer service is awful.
Customer service is awful.We let our flat with them for a number of years and we could never get hold of anybody. The final crunch was the keys. At check out the inventory clerk took the keys back to the office and Brinkley's wanted £35.00 to post them out to us.Needless to say, we will not be using Brinkley's in the future.
Dear Lisa, Thank you for your comments, we are always contactable and you have always had my details. The key situation meant they had to be sent via a courier for security and this is the cost, I am glad you managed to collect them in the end.
5/5
TrustpilotExceptional service
Wow.I've genuinely never been dealt with so efficiently before, Dhruvika was so genuine to us, solved our problem within the same week, our home had contractors come by and solve our roof issues as priority.I'm impressed by Brinkley's services I must say..Best Regards
5/5
TrustpilotExcellent communication
Excellent communication, punctuality and support. Viewed several flats with them before buying one from Brinkley's. Provided a lot of help in making solicitors on both sides, as well as the management company, to communicate to finally reach completion.
1/5
TrustpilotThe worst estate agent ever
The worst estate agent we have ever had to deal with. Sales team are pushy when they are trying to get your money and then entirely unavailable when you need something from them. Legal and accounts team are rude and will flat out lie to you. Would never use again and would actively discourage anyone I know from using them.
Dear Yaboi.Please can you get in touch with me to discuss this. Kind Regards Robert Brinkley
1/5
GoogleHi Very bad customer service, lack of respect! Stay away from putney office! They booked an appointment and no one shows up at the property. When you ask for help they hang up to your face! No one takes care of you!!!
Dear Betul, we are sorry to hear about your experience. We have looked into this and can see your appointment had been cancelled as you were no longer interest in the property. Are you sure this was with Brinkleys? We have tried to contact you to discuss this. Please feel free to contact us at customercare@brinkleys.co.uk Thank you, Laura and Kate Customer Care Team
5/5
Trustpilot10/10
Our experience with Brinkley’s has been great, especially in terms of our service from JP. His professionalism, approachability and knowledge is outstanding.
Hello Amelia Thank you so much for taking the time to leave a review, it is much appreciated and we hope you settle into your new home quickly. Please feel free to contact us if there is anything further we can assist with
5/5
TrustpilotDhruvika from Brinkley's property…
Dhruvika from Brinkley's property management team has been exceptionally proactive and diligent in managing our property in Wimbledon. She is always responsive and goes the extra mile to assist us with any issues that arise. We truly appreciate her dedication and willingness to help.
1/5
TrustpilotTenant perspective - Warning! Do not use!
Whilst we've come to expect a pretty low standard of service as a tenant from London estate agents, Brinkley's have somehow managed to take the biscuit. Any prospective tenants, whilst they may have some good properties, think twice about renting through Brinkley's! The Head of Property Management, Ms Warid, is the most unpleasant person I've ever dealt with in a professional context. It all started when we moved in in January, having viewed the flat in a partial re-decorative state, when we arrived 2 of the 3 radiators in the flat weren't on the walls. When we called to ask what was going on we were told that there should be wall brackets in the flat to allow them to be put back on, and when we said there weren't any we were blamed for their loss by Ms. Warid. It took them 3 weeks to have the radiators put back on the walls, all the time we were having to use electric heaters to heat the house - we weren't offered and didn't receive any compensation for this. During that summer we noticed that the front and back doors were becoming warped as they were old and wooden. We raised this in the July, so that the issues could be addressed before the winter period. When we moved out in the following July this issue was still not addressed at all with Brinkley's and the Landlord claiming that they couldn't come to a decision on what to do and how the problem should be addressed - we weren't offered and didn't receive any compensation for the additional heating costs of essentially having holes in the door at the front and back. With a number of issues in the flat by the time February came around we were being told that Brinkley's were unable to contact the landlord to fix any issues and therefore they couldn't be done, this continued for another 8 weeks until in May we were issued by Ms. Warid with a Section 21 eviction notice as the property was to be sold. Clearly Brinkley's and the landlord had come to an agreement 2 months prior that they would delay any repairs so that the eviction notice could be made without further investment, which was done 8 weeks to the day before the period in which it could no longer be issued in the contract (the statutory minimum to the day). The house went on the sale market that day online, so clearly this was all pre-planned. After we moved out Ms. Warid advised us that we would be charged nearly £500 out of our deposit for cleaning (£175 for professional cleaning, we had already paid £140 for professional cleaning) and nearly £200 for painting of issues marked in the Check-Out report as wear and tear (light use mark on the wall, usage mark around door handle etc) - the landlord may have made this decision but clearly the estate agent was supportive / complicit and offered us no right of recourse despite our explanations aside from taking it up with the regulator (which we have). It is now over a month since we moved out and we have yet to see a single penny of our deposit - none of the contested or uncontested. Dhruvika, our property manager, was lovely, really helpful, making and effort and did her best in the circumstances - if only everyone else was more like her there. Tenants - you've been warned! PS. Just to close this out, of the £500 that Brinkleys supported the landlord in trying to steal from us, £450 of this was deemed by the independent complaints body to be without merit. Brinkleys also emailed me after the above review to ask me to remove it, I asked them to provide any evidence that anything in my review was inaccurate and I would - they didn't respond to me email.
5/5
TrustpilotRoehampton Sale
A big thank you to Graeme and Harry with the sale of our late mother's property. An emotional experience for us a family but they both did everything possible to see it through as smoothly as possible. Much appreciated.
5/5
GoogleExcellent service. Sold my property in less than a month for a very reasonable price. Thank you!
Thank you for taking the time to leave us a glowing review Kart. We are so glad we could successfully sell your property. We look forward to working with you in the future. Brinkleys Customer Care Team
5/5
TrustpilotWe have just recently moved into new property in Mitcham
We have just recently moved into the new property. Zelekha whos been managing our moving in made the processs very easy. She has helped me way and beyond to solves matter out. I would definitely recommend her 👌
Hello HitarthAppreciate you taking time to leave a review. I will be sure to pass this onto Zulekha.
5/5
TrustpilotGraham and James were always friendly…
Graham and James were always friendly and professional with really good communications. They were also really helpful at chasing other parties in the process such as solicitors! Definitely recommend.
1/5
GoogleWe put down a deposit on a property. They sold the property and withheld our deposit for 2+ weeks with no contact. Very unprofessional and unfair to tenants.
Dear Prashanth, We are really sorry to hear about your experience. We have followed this up with accounts to understand the delay with the repayment of the deposit. We can only apologise as the delay was due to the landlords decision to sell or let, as well as accounts take a few days to process payments. If you would like to discuss further please can you contact us on customercare@brinkleys.co.uk Kind regards, Laura and Kate Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brinkleys Estate Agents's London office has 237 reviews across two platforms: 28 on Google, 209 on Trustpilot (across the whole business).
Brinkleys Estate Agents London is rated 4.4 out of 5 across all 237 reviews, and 3.7 out of 5 on Google from 28 reviews.
Brinkleys Estate Agents London, 168 Putney High Street, London, SW15 1RS.
