Trusted Agent profile · London
★★★★★
263 reviews across 2 platforms
168 Putney High Street, London, SW15 1RS
Part of Brinkleys Estate Agents, see every office.
Brinkleys Estate Agents's office in London, at 168 Putney High Street, is rated 4.3 out of 5 across 263 reviews on two platforms, including 54 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Brinkleys Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRoehampton Sale
A big thank you to Graeme and Harry with the sale of our late mother's property. An emotional experience for us a family but they both did everything possible to see it through as smoothly as possible. Much appreciated.
5/5
GoogleExcellent service. Sold my property in less than a month for a very reasonable price. Thank you!
Thank you for taking the time to leave us a glowing review Kart. We are so glad we could successfully sell your property. We look forward to working with you in the future. Brinkleys Customer Care Team
5/5
TrustpilotWe have just recently moved into new property in Mitcham
We have just recently moved into the new property. Zelekha whos been managing our moving in made the processs very easy. She has helped me way and beyond to solves matter out. I would definitely recommend her 👌
Hello HitarthAppreciate you taking time to leave a review. I will be sure to pass this onto Zulekha.
5/5
TrustpilotGraham and James were always friendly…
Graham and James were always friendly and professional with really good communications. They were also really helpful at chasing other parties in the process such as solicitors! Definitely recommend.
1/5
GoogleWe put down a deposit on a property. They sold the property and withheld our deposit for 2+ weeks with no contact. Very unprofessional and unfair to tenants.
Dear Prashanth, We are really sorry to hear about your experience. We have followed this up with accounts to understand the delay with the repayment of the deposit. We can only apologise as the delay was due to the landlords decision to sell or let, as well as accounts take a few days to process payments. If you would like to discuss further please can you contact us on customercare@brinkleys.co.uk Kind regards, Laura and Kate Customer Care Team
5/5
TrustpilotGraeme was exceptionally helpful
Graeme was exceptionally helpful, polite and proactive .
Thank you Francesca, I will pass this onto Graeme.
5/5
TrustpilotDhruvika is a very hands-on
Dhruvika is a very hands-on, helpful and considerate property manager. It is always a pleasure to communicate with Dhruvika and she is always happy to help with my queries. Thank you.
5/5
TrustpilotHassle free experience!
Such a smooth and easy process! JP made renting our first home really enjoyable and stress-free! Thanks JP!
Hi Becca, Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and enjoyable experience renting your first home. JP always strives to make the process as easy and stress-free as possible, so it's great to know he made a positive impact on your journey. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new home!
5/5
TrustpilotLovely experience
Brinkleys have been great to deal with. The service was very efficient and professional. The whole experience of selling our family home was made to be pleasent and personal. We would highly recommend Graeme.
1/5
GooglePoor customer service, the two agents I dealt with were rude, we felt very rushed and unimportant to them.
1/5
GoogleNever had the pleasure to deal with Graeme or Marco but wouldn't trust them because someone in their office certainly can't read
Dear Jonas Petrauskas, Please accept our sincere apologies for the inconvenience or distress caused by our recent leaflet campaign. Please be assured that we at Brinkleys are very conscience of our environmental and social responsibility. In saying that, the leaflet drop was sub-contracted to a third party company to deliver on our behalf. We thank you for bringing this to our attention and we will take this up with our contractor for future campaigns. Brinkleys can assure you that both Marco, Graeme and all at Brinkleys are trust worthy and strive to deliver open and honest business. “Small steps make a big difference" Kind Regards Customer Care Team
5/5
TrustpilotPutney House Sale
Very helpful and responsive throughout the process and pleased with the result. Special mention to James Hilary who was always on hand to answer any questions.
1/5
TrustpilotNot enough experience when checking…
Not enough experience when checking tenants, they didn't manage to evict tenant they found me which is not playing from more than 5 months now . . .
Dear ConstantinI can assure you that all the necessary steps to verify the tenants were taken through the referencing agency used. As per the report you received, the tenant's references passed. Unfortunately, you cannot foresee a tenant's intent on acting fraudulently.We have taken all the necessary steps to support you to resolve this for you, attended the court hearing, etc. Rest assured that the team will continue to support you.
5/5
TrustpilotBrinkley's - reliable and helpful
Brinkley's were very reliable in the sale of our property. They responded to phone calls and emails promptly and were efficient at chasing our buyer. They were always willing to help and even found us a last minute delivery van when ours failed to show up on removal day! Would certainly recommend.
Thank you Hel.
5/5
GoogleWe couldn't be happier with the service we received. Great team. Great result. Thoroughly recommended.
5/5
TrustpilotGraeme has been very professional and…
Graeme has been very professional and extremely helpful during a complicated sale of our property. He kept us up to date on any issues. I would highly recommend Brinkleys.
5/5
TrustpilotExcellent level of service from Graeme…
Excellent level of service from Graeme and James, throughout our purchase they were proactive in seeing matters through and responding to enquiries efficiently. I would highly recommend to vendors and purchasers alike!
Hi Kareem, appreciate your review. I am glad you had a good experience with our sales department
5/5
TrustpilotThank you Suzy for co-ordinating our…
Thank you Suzy for co-ordinating our entire move in process! You've been fantastic throughout and we're extremely happy with the place. Great estate agency and great service.
5/5
TrustpilotAgency and Agents fantastic
Agency and Agents fantastic, professional and very helpful agents. I was lucky enough to find people like Gisella and Darryl who helped me from the beginning in the whole negotiation. Thank you
5/5
TrustpilotDhruvika Patel has been a wonderful…
Dhruvika Patel has been a wonderful help during our move and helping us with all the property management. Definitely 10/10 service. Thank you!!!
5/5
TrustpilotBrinkleys Team secured a prospective…
Brinkleys Team secured a prospective tenant in the first viewing.Chelsea was prompt with processing the documents and answered any queries quickly too. A professional and friendly team!
1/5
TrustpilotVery unprofessional staff.
I'm not sure if it was more unprofessional that no one cancelled my viewing when the flat I was going to see had been let (I only found out on rightmove a couple of hours before the viewing was due) or that the lady who answered the phone when I called to query this sounded very annoyed by my asking for explanation and put me on hold mid-sentence. I was absolutely speechless.
5/5
TrustpilotAbsolutely fabulous experience
Absolutely fabulous experience! Very helpful and well organised over all! Suzy Browne was amazing and a pleasure to deal with! Thank you very much! Highly recommended estate agent!
5/5
GoogleAlways attentive and responsive. Love and care was given to me always. I would highly recommend this agency!
Dear LH, Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. Many thanks, Laura and Kate Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brinkleys Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
