Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe approached Nested towards the end of…
We approached Nested towards the end of our contract with another agent, in what seemed like an utterly intractable market. As it happens, we received a proceedable offer which, fingers crossed, will now move us to completion on our onward purchase. That said, I’d have no hesitation in recommending Nested. We spoke to Charley, who would’ve worked on our sale and Emily who was lined up to assist with re-negotiating our onward purchase should that have been a requirement. Both were excellent: understanding but pragmatic, with a data-led sales strategy and apparently, zero bullsh1t. Charley was open about the costs involved in Nested’s bridging offer, which can be substantial but seemed utterly committed to helping us avoid that by digging out blind to get us a realistic price in a weird market. I think the hyperlocal knowledge of a high street agent will always be useful. But they won’t be able to ignore the data-led approach that companies like Nested work on (they provided substantial market data to us in their valuation) and I suspect this is a company that will blaze a trail.
Jonathan · 6 October 2020
★★★★★ 5/5
TrustpilotSuccessful sale of Kings Cross apartment
Adamwas helpful and knowledgeable. His suggestions for the apartment and its presentation paid off. Thanks to his perseverance , we met the exchange/completion deadline that I had set [linked to budget day]. The deadline was met despite a change of solicitors by the buyer [fully justified !] with days to spare.
Malcolm · 10 November 2024
Agent replied · 10 June 2024
Thanks so much for this lovely review, Malcolm! We're so pleased you were happy with our services.
★★★★★ 5/5
TrustpilotNicole Snape is great!
Nicole Snape was our Conveyancing Progressor and she did such a great job. Without her pushing things along, I'm sure we would not have met our target completion date. She did an excellent job of keeping us updated throughout the process, when solicitors on both sides were pretty terrible at communicating - we're really grateful for this as it made things much less stressful. Thanks very much Nicole! :)
Susie · 17 August 2022
★★★★★ 5/5
TrustpilotIncredible support and guidance throughout a difficult sale
I would like to thank the whole team who were involved in our sale, and with particular thanks to Nicole who was clear, calm and supportive throughout the whole process. We put our property on the market in the Summer of 2019 and, as these things can sometimes go, many issues came to light as we navigated the sales process. We finally were able to exchange this September.Nicole was absolutely amazing at supporting us to resolve all issues as they came up. Despite our sale being so complicated, she was able push forward through issues by contacting landlords and council services on our behalf.Nicole worked tirelessly making sure the buyer, vendor and solicitors from all sides were always on the same page. Her professionalism and negotiating skills meant we were able to move forward on a purchase that we were convinced would fall through. Most importantly, Nicole kept us sane!We will be forever grateful for this and couldn't recommend Nested enough for all that they have done to secure our sale and purchase.
Philippa · 15 September 2020
★★★★★ 5/5
TrustpilotOur experience
Our experience, as potential buyers, with Nested was really positive. The video tour was impressively good to start with. When we met Reiss, he was one of the most professional estate agent we have ever dealt with: prepared, polite, passionate. He was able to tell us a lot about the property and answered all of our questions. We really appreciated that he religiously followed the COVID 19 precautions and that followed up with us for a candid feedback two days after the viewing.
Nicola · 17 August 2020
★★★★★ 5/5
TrustpilotWe sold our Islington flat
We sold our Islington flat through Nested and were extremely happy with the whole experience and value for money compared to other agents. Jamie started the process and was a clear expert in the local area and market. Laura did a brilliant job of getting viewers through the door and generating interest that actually materialised into offers. Once under offer, Nicole went above and beyond In liaising with our buyer, keeping the process sensible and reasonable. Thank you!
Chris · 20 February 2021
★★★★★ 5/5
TrustpilotCarly was superb
Carly was superb, she was actually working for our buyers , but was always great at keeping everyone informed and available via WhatsApp whenever needed. Would highly recommend due to her commitment and effort.
Alicia · 19 November 2024
★★★★★ 5/5
TrustpilotHow all estate agents should be!
Our experience with Nested has been brilliant! Right from the beginning when we first made contact with our agent, Reiss Braniff, to the present day (having now accepted an offer and looking forward to our move), we have been treated with respect, patience and transparency at all times. Reiss took time to listen to our requirements and understand what was important to us and was reasonable and flexible and worked with us to ensure we were happy with the process. He had the required local knowledge and managed our expectations with realism and pragmatism. We were kept informed at all times and given updates promptly, which is vital as a seller. The agent who managed our open day was also brilliant and gave immediate feedback about how the day went, which we really appreciated. Reiss managed the offer/acceptance process extremely efficiently and with professionalism and we really felt that he had our best interests at heart. On the whole, a truly positive experience and we wouldn't hesitate to recommend Nested to our friends and family.
Linda · 12 August 2020
★★★★★ 5/5
TrustpilotKindness and Diligence
To say that buying and selling during the Covid pandemic was hard, would just trivialise. Lets say after 9 months of trying to sell our flat and buy our dream home Nested helped us achive our dream with 2 weeks to spare. Before our daughter was born. Nicole and Emily were simply amazing. They were kind, patient and offer tailored advice. I can not thank them enough for their kindness and diligence.
Adeeb · 10 March 2022
★★★★★ 5/5
TrustpilotNested are awesome
Nested have been fantastic from start to finish. We put our house on the market in February just before the pandemic hit. That’s made the whole process more stressful and prolonged than we anticipated, but Nested have been the one constant supporting us all the way through. Early on in the process there were some minor snags with communication, but I made it very clear what I wanted to go differently, and Brad was excellent. Took the feedback onboard and handled the situation professionally. Dan did an excellent job with the viewings and secured a good price, all the while Fraser was helping us with the buyer reports. Having someone to go to for advice and a steer on not only how to negotiate, but to give you the inside track on a property (often information not available even via an avid google search!) was invaluable. We accepted an offer on our house, and had an offer accepted on a new one just before lockdown. So we waited months to be able to crack on with it, and at the last hurdle just as the lockdown was lifted, our purchase fell through! Fraser gave us solid advice that helped us to walk away from that one, and within days we had an offer accepted on another. At the point of exchanging and completion, Becci looked after us and she’s been great. I can always rely on her to be on top of things, and chase everything just as much as I was! All in all I can’t recommend them highly enough. If I ever move again I would absolutely use them.
Customer · 29 July 2020
★★★★★ 5/5
TrustpilotExceptional
Selling with Nested is a totally different experience to any other estate agentThe level of data and information they provide is totally different to anything else we had seen from any other providersTheir buying team, especially, Fraser are exceptional. It makes such a difference to have access to their expertise and advice in buying a property. Would recommend Nested for buying team alone to be honestWe didn't use the advance, but great to know it was there. Overall, could not rate them higher
Alex · 15 July 2020
★★★★★ 5/5
TrustpilotNicole Snape is brilliant
I acted for my client on the purchase of a house in Hackney and Nicole Snape of Nested was brilliant throughout. She is very friendly and professional and always contactable. She went above and beyond and resolved issues that were outside of her remit to ensure we could make it to exchange.
Cindi · 31 August 2018
Agent replied · 10 June 2024
Thank you very much for your review Cindi! It's always fantastic when we hear feedback from one of our client's solicitors. We think Nicole's great too!
★★★★★ 5/5
TrustpilotWould use again!
Estate Agents tend to get a bad rep and I can understand why, but Nested is different, they're online, customer service focused and honest. I always knew where I stood, how long something would take and was able to speak to someone throughout the whole process of selling my property.Nested also helped negotiate the purchase of my onward property by liaising directly with the estate agent and securing a reduction in the asking price 🎉Thank you everyone, would thoroughly recommend
Gurmukh · 5 June 2020
★★★★★ 5/5
TrustpilotRecommend over any High Street agent!
After 4 months with limited movement on the sale of my property, I moved to Nested, who within 2 months presented me with two offers and handled the process from start to finish impeccably. Before selling through Nested, I didn't really know much about them, but I have to say after this process, I wouldn't consider selling through a high street agent again. Nested provided analysis of the feedback on my property through a scoring system, as well as detailed area analysis, which was really interesting to study throughout!Nicole handled the after offer process, and held things together for me throughout, solving issues and delays between solicitors, communicating effectively with both parties - in all honesty I wouldn't have a sale without her! Thank you also to Chris for bringing in the offers! All in all, I'd thoroughly recommend Nested over any high street agent!
Natasha · 26 May 2020
★★★★★ 4/5
Trustpilot'Well beyond the call of duty'
"It is not normal for us to praise another estate agent but Fraser and the team at Nested really helped progress a related chain through to exchange and completion. They went well beyond the call of duty to ensure everything was in place and I was impressed with their professionalism and hard work".
Vanessa · 17 May 2017
Agent replied · 10 June 2024
Thank you so much for your kind words Vanessa 😁
★★★★★ 5/5
TrustpilotGreat Agency for buying property
We had a great experience with the help of Michael from Nested when we were purchasing an apartment. He was quick to respond to any queries and chase up on questions whenever there were any. We'd gladly recommend Nested and Michael Flynn in particular to help with the process
Auguste · 16 February 2024
★★★★★ 5/5
TrustpilotAbsolutely outstanding. These guys deserve to revolutionize the property market
We chose Nested because they clearly understood the economics of the property market, and they didn’t disappoint. Right from the very first they were prompt, efficient, energetic, helpful, hard-working, and thoroughly committed to getting the job done in spite of all the COVID-19 chaos. I lost count of the number of after-hours emails and phone calls they made and received. Unlike so many other agents, they don’t just pull a ridiculously optimistic estimated sales figure out of thin air, and then waste months of your time trying to get offers at an unrealistically inflated price. Instead, they give you actual data, and then talk to you like an intelligent adult when you have questions. A thousand thanks to Becci, Fraser, Joshua, Debora, Sam, Harry, Tom and the rest of the team. You treated our property like it was your own, and we’re very grateful indeed.
Steve · 6 May 2020
★★★★★ 5/5
TrustpilotVery positive experience with Nested
Nested were fantastic. I have purchased a property in London with them. Nicole who I worked with acted as a great intermediary between myself and the vendor, passing on queries and responses quickly. She was also a great liason with the solicitors as well, and actively chased them as well. We were working on a tight time frame to reach closing, and the team at Nested were very responsive and supporting in reaching that timeframe. Very pleased.
Kevin · 25 February 2021
★★★★★ 5/5
TrustpilotBrilliant estate agent
We have had a really great experience with Nested as our estate agent. Such a lovely and professional company. Josh was really friendly when he initially came round and the photographer Naz took lovely photos. We were well supported by Ruth and Davina throughout the process! We cannot thank you enough for what you have done to help us move to our new home. Thanks so much! Sarah and James
Sarah · 6 May 2022
★★★★★ 5/5
Trustpilot5 star experience
5 star experience. Outstanding service from start to finish achieving more than asking price and delivering a RECORD SALE .. would highly recommend Alan who Has been an absolute pleasure to deal with and made everything run smoothly with great communication⭐️⭐️⭐️⭐️⭐️
Chris · 12 July 2024
★★★★★ 5/5
TrustpilotGreat experience with Nested and the business model is win-win.
Having been stuck in a chain with all of the accompanying uncertainty , Nested did exactly what it said on the tin. They helped us get out of the chain, their embedded finance allowed us buy our onward property and then - although it took a few months to get out of a soft spot in the market - successfully sold our old property at a good price. Nested's people were flexible, patient and understanding, particularly Elliott who successfully steered the sale process through some difficult waters. The business model makes sense - Nested get exclusivity and thus certainty of their revenues in exchange for absorbing risk for the period they make their customers chain-free. The built-in long-term tie in and incentives also avoid a lot of the more cut-throat tendencies of traditional estate agencies. Highly recommended.
Nigel · 1 April 2020
★★★★★ 5/5
TrustpilotDarren in Edinburgh was absolutely…
Darren in Edinburgh was absolutely brilliant. On the market and sold for cash in less than a week. He negotiated up the offer price multiple times without any input from me.Literally seamless sale
Ross · 11 November 2024
★★★★★ 5/5
TrustpilotSuccessful move, great people
Elliott and Nicole helped turn around our moving experience. After a disappointing start with another online firm, and finding a house that we loved, we had two options- let-to-buy and pay eye-watering stamp duty, or do some kind of bridging finance. Enter Nested.Spoiler alert- they made it happen for us.Be ready with all of the paperwork for the advance approval- they are very thorough- it is worth it because then it’s all ready for the buyer. I would say that it would have improved our experience even further if Nested had committed to a deadline on the advance- the window of 10-45 days didn’t help me manage the expectations of the vendor, and despite pouring all of my energy into the process it did take nearly 7 weeks, and even at the end nobody could tell me when it would be done apart from “soon”. I still rate this as a 5 star experience though because this annoying part of selling a house is inevitable, and it’s better to have it at the start than at the end, when you’re in a chain and worrying about exchange. I’m convinced that this is a better way to sell a property.The data analytics were really cool- as a bit of a nerd I really enjoyed clicking through the stats each day, which reassured me that we had priced it competitively and were likely to sell successfully.Elliott did a great job, getting lots of viewings and fitting them around our family life, and sold our flat within two weeks at the price that we expected to get. He was very knowledgeable and always positive and calm. Nicole then got it completed within 2 months despite a slow solicitor on the buyer’s side. We only needed the advance for 1 month in the end. I’m really happy with the people we dealt with- very positive and more relaxed in manner than your traditional estate agent, but also very hard working and proactive- they get things done!We moved into the home that we fell in love with, three months after reaching out to Nested. I think that under the circumstances they are the only people that could have pulled this off. Huge thanks to Elliott and Nicole.
Sarah · 7 December 2019
★★★★★ 5/5
TrustpilotFriendly and thorough! Great customer service 👍
It’s been absolutely amazing to have such a great agent working with us to take the edge off of the huge stress of buying and selling! From the start, we’ve felt supported and clear about the whole process of selling. Everything has been organised well and we’ve been kept well informed about our sale.Nested are not a typical agent, the option to act as a chain free buyer was really useful for negotiations and gave us the confidence to be taken seriously when making offers. What has been particularly useful to us, is Nested’s support in our purchase. Fraser has been amazing at negotiating on our behalf and the work of his team has given us a really good understanding of the market and made us much more confident as buyers.
Philippa · 6 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.