4/5
GoogleSecure. Convenient access. Modest prices. Staff are pretty on point and easy to talk to.
Trusted Agent profile · London
Big Yellow Self Storage Co Ltd London reviews
★★★★★
855 reviews across 1 platform
400 Wick Lane, London, E3 2JG
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in London, at 400 Wick Lane, is rated 4.6 out of 5 across 855 reviews on 1 platform, including 855 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleAmazing customer service from Khai :) Highly recommended!
5/5
GoogleVery lovely friendly funny staff, explained everything perfectly
5/5
GoogleExcellent access! 👍🏽 Convenient location too 💯 …
1/5
GoogleExtremely rude and sarcastic staff, so glad I don't use this storage facility anymore!!
5/5
GoogleHelpful staff, and a really easy process. This definitely took away some of the stress of being in between houses.
5/5
GoogleThanks big yellow for making my storage experience stress free. We used Oliver from Comprehensive Removals, also highly recommended. Thanks
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Hi Anthony. Thanks a lot for giving us those stars. We're happy to hear you had a good experience at Big Yellow.
5/5
GoogleSimple and efficient way to buy storage.
4/5
GoogleGreat customer service and easy check in!
5/5
GoogleEasy to book, counter staff very helpful
1/5
GooglePathetic phone service. The guy hung up my call without listening me fully.
5/5
GoogleSuper efficient and easy to check in, first time using but would recommend
5/5
GoogleThe most helpful staff, reliable service, taking the stress out of any move!
1/5
GoogleVery rude people working there! Terrible customer service over there! Baddest experience ever! Would never ever recommend to others!
5/5
GoogleEveryone was extremely friendly and helpful
5/5
GoogleExcellent service, very friendly and helpful
5/5
GoogleVery helpful bunch, great customer service!
5/5
GoogleRating only, no written review.
Agent replied · 28 December 2025
Thanks for dropping us those stars Success. We're happy that you are happy.
3/5
GoogleIt's a self storage place. Don't need to say much more than that. It's expensive, but all of 'em in London are!
5/5
GooglePolite and helpful staff really make an effort to provide a friendly and efficient service, which is also competitively priced.
5/5
GoogleVery nice people , helpful
5/5
GoogleFriendly staff and professional service!
5/5
GoogleVery nice and helpful staff!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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