Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleNick and Darcey are great in handling all the paper work and made our onboarding process so hassle free!
Saurabh · 19 September 2023
Agent replied · 15 June 2024
Hi Saurabh, we're very happy to hear you've had such a great renting experience with us, thank you for leaving a five star rating too, it's appreciated.
- Emily, B&R
★★★★★ 5/5
GoogleFrom the moment I contacted Nick I had exceptional service. My apartment was rented out in 3-days, and unfurnished which was my preference. I have had consistently good service from the whole team. I highly recommend them.PositiveResponsiveness, Professionalism
Steven · 25 August 2021
Agent replied · 15 June 2024
Thank you Steven for rating our Ealing estate agents with five stars and for your wonderfully positive comments about the exceptional and consistent service you receive from us. Our directors are thrilled to hear this.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleWe are pleased that our account was handed by Ryota Yoshida. The speed and efficient process made the experience pleasant.
Thank you.
Eric · 16 June 2023
Agent replied · 15 June 2024
Thank you Eric, great to hear you had such a positive experience with Ryota from our Japan Desk. We appreciate you sharing a five star here too.
- Emily, B&R
★★★★★ 5/5
GoogleWe are into the fourth year of lettings and starting the second tenancy of our flat at Kew Bridge that is handled by Benham & Reeves and we remain pleased with the service. We are particularly comforted by the prompt responses and advice that the staff provide on all sorts of issues from backroom accounts, tax filing through to marketing.
Lynne Geeves and Nick Hubbard have been very professional, knowledgeable, and helpful in servicing us since 2012.
Given the heady London market, we have found the staff liaising with us changes often but they do make up for their initial unfamiliarity with diligence and promptness.
Benham & Reeves gets an A from us for service. We see no need to go elsewhere.
BK · 17 June 2016
★★★★★ 5/5
TrustpilotNice
They are very professional .And their resource is good. Well,the communication is effective and smooth.
Consumer · 22 November 2023
Agent replied · 12 June 2024
Thanks very much for leaving a five star rating and for telling us you've found the service smooth, professional and effective. This is great feedback to receive, thank you!- Emily, B&R
★★★★★ 1/5
TrustpilotThe most unpleasant renting experience…
The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.
Previous · 11 December 2023
Agent replied · 12 June 2024
Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R
★★★★★ 5/5
TrustpilotDinesh has done a great job helping me…
Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!
Yanting · 21 September 2023
Agent replied · 12 June 2024
Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R
★★★★★ 5/5
TrustpilotSlick experience renting a property…
Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.
Toby · 23 June 2023
Agent replied · 12 June 2024
Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R
★★★★★ 5/5
TrustpilotVery satisfied
Very satisfied, great communication, Wesley & Veronica in the Fulham Reach office we're superb in both setting up and later renewing our lease
Roly · 21 March 2023
Agent replied · 12 June 2024
Hi Roly, thanks very much for your five star rating and kind comments, this is greatly appreciated by Wesley & Veronica at the Hammersmith lettings branch, thank you!- Emily, B&R
★★★★★ 1/5
TrustpilotBenham & Reeves hidden fees
My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.
Assous · 28 August 2020
Agent replied · 12 June 2024
Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com
★★★★★ 5/5
TrustpilotB&R Colindale branch
We are happy with the service provided by B&R Colindale branch. Raj Miah together with his colleagues are very helpful and professional.
Ed · 3 April 2023
Agent replied · 12 June 2024
Hi Ed, thanks very much for your five star review, we're pleased Raj and our Colindale team continue to meet your service expectations. Thanks for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotCustomer experience
Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.
Consumer · 14 September 2023
Agent replied · 12 June 2024
Thanks very much for your kind words which Claire and our property management team are very pleased to see here. We're glad everything is working out as expected, this is great feedback.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!
Sonal · 31 March 2022
Agent replied · 12 June 2024
Thank you Sonat, we really appreciate your five star rating and lovely feedback about our Canary Wharf lettings team. Jeff and Tan are very pleased to hear you've had a good service experience with us.- Emily, B&R
★★★★★ 5/5
TrustpilotGreat service
Great service. Always very quick to deal with any issues.
Maivand · 25 January 2024
Agent replied · 12 June 2024
Hi Maivand, we're pleased to see your five star rating here and glad to hear you're happy with the service. Thanks for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotWonderful experience
Wonderful experience!
Bryant · 25 June 2024
Agent replied · 24 August 2024
Hi, many thanks for leaving a five star rating here. We are very pleased to hear you've had a wonderful experience with the services we've provided. Thank you!- Ruth, B&R
★★★★★ 5/5
GoogleGreat service especially from Greta’s side.
Really appreciate fast and smooth communication with the team.
Thank you
Paulina · 16 June 2023
Agent replied · 15 June 2024
Thank you Paulina, we appreciate your feedback and five star rating here, Greta is very pleased to hear you had such a great service experience.
- David M, B&R
★★★★★ 5/5
TrustpilotA great service and never have any…
A great service and never have any problems.
Richard · 19 January 2024
Agent replied · 12 June 2024
Thank you Richard, it's great to hear you're happy with the service and never have any problems. This is music to our ears! We appreciate your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotWesley Ramsay has done a good job
Wesley Ramsay has done a good job. Many thanks for the wonderful service!
Sally · 22 September 2023
Agent replied · 12 June 2024
Thank you Sally, we appreciate you sharing a five star rating here for the service provided by Wesley at our Hammersmith lettings branch. - Emily, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar
Omar · 18 November 2022
Agent replied · 12 June 2024
Thanks very much Omar, it's lovely to hear you've had such a good service experience from Jomar at our Canary Wharf branch. We're particularly glad to hear you found him helpful. Thank you for sharing a five star rating too. It's really apprecaited.- Emily, B&R
★★★★★ 5/5
TrustpilotA very positive letting experience…
A very positive letting experience dealing with Tanya and Lily. Very helpful and professional approach and felt like a more personal service than many other property agents provide.
Richard · 1 April 2022
Agent replied · 12 June 2024
Thanks for your highly positive feedback Richard and for sharing your five star rating here with the community. We are glad to hear our service is different to other agents, this is what we strive for so we are very pleased to hear this.- David M, B&R
★★★★★ 5/5
TrustpilotProfessional team
Rent a studio in Limehouse. Jeffrey, Maria and Francesca are all very helpful to help me settle in. Thanks.
Kin · 15 March 2023
Agent replied · 12 June 2024
Thanks for your five star rating Kin Yu, our lettings team were glad to hear you've had a good experience renting with us.- Emily, B&R
★★★★★ 5/5
TrustpilotGreat experience with Krystal and…
Great experience with Krystal and Maria. Prompt and helpful responses throughout the letting process
Rosie · 7 July 2023
Agent replied · 12 June 2024
Hi Rosie, thank you for sharing a five star review here which Krystal and Maria are very pleased to see. We're glad you found the service great and we wish you well in your new home.- Emily, B&R
★★★★★ 4/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service from Sam Shah and Penny Cheung of Benham & Reeves.I have been rental before arrived in London .I can say Professional and efficient Sales Teams .
Yen · 17 January 2021
Agent replied · 12 June 2024
Thank you very much Yen Chan for your kind feedback, we are glad to hear you had such a positive experience with our sales and rentals teams and got the services you expected. Thank you!best wishes, Emily Taylor, B&R
★★★★★ 5/5
GoogleWorking with Nick Hubbard, really good agent for my buy to let property
KJ · 21 July 2023
Agent replied · 15 June 2024
Hi Mr Tan, thank you for your five star rating shared here along with your feedback which Nick is very pleased to see. It's a pleasure to be of assistance and thank you for your continued trust in us.
- Emily, B&R
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