Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe B&R team has been so supportive and understanding from the day I connected with them. I was moving country and looking for your little dean is not easy! But B&R made sure that they consider my requirements and make everything possible. Three Cheers to the team - Greta, Sahib and all others to make it happen!PositiveResponsiveness, Quality, Professionalism, Value
Vaishali · 25 August 2021
Agent replied · 15 June 2024
Thank you Vaishali for this lovely feedback about the service you have enjoyed from our Ealing lettings team. It makes everything worthwhile when we know you have had such a positive experience renting with us.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotGreat Service
I feel very happy with the service provided, personnel were very attentive to my needs and responded in a timely way. The apartment is as expected and everything flowed very well during my arrival.Thank you
Monica · 17 January 2024
Agent replied · 12 June 2024
Hi Monica, great to hear you've had such a great service experience renting a property with Benham and Reeves, we appreciate your five star rating.- Emily, B&R
★★★★★ 4/5
GoogleAbbas is always there to attend to needs when they arise.PositiveProfessionalism
U · 25 August 2021
Agent replied · 15 June 2024
Thank you for taking the time to rate our property management service - if we can do anything to improve and get to five stars, please can you DM me at info@benhams.com Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotThomas Grossi at Benham and Reeves…
Thomas Grossi at Benham and Reeves dealt with our flat sale and was excellent. He consistently worked hard from initial viewings to making sure the sale completed which was often a challenge. He was always contactable and we genuinely believe the service we received could not have been any better were we selling a much more expensive property. Thank you!
Loraine · 16 March 2021
Agent replied · 12 June 2024
Hi Lorraine, we are thrilled you had such a positive experience with our Sales team, thank you very much for taking the time to leave feedback and for rating us 5 stars.best regards, Emily, B&R
★★★★★ 5/5
TrustpilotKensington Office
Kensington Office. Jonathan, Kyle and Teresa were so helpful, friendly and patient I would recommend them to anyone.
C · 20 December 2018
Agent replied · 12 June 2024
Hi Steph, as newbies on Trustpilot, we are a bit delayed in saying thanks very much for your review and comment, our Kensington team were very enouraged by your comments. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleGreta from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties and recently the tenants have agreed a new term with the same result. Very happy with service!
James · 19 September 2023
Agent replied · 15 June 2024
Hi James, great to here you are happy with the lettings service provided by Greta and the team. Thanks for sharing a five star rating here, we appreciate it.
- Emily, B&R
★★★★★ 5/5
TrustpilotGenerally the company has been very…
Generally the company has been very good, but I would particularly like to mention Abbas Efir, who I have dealt with over many years. He has always been extremely helpful and courteous and very efficient at sorting out any queries I may have.
Ruth.cowanhotmail.co.uk · 4 May 2023
Agent replied · 12 June 2024
Hi Ruth, thank you for this wonderfully positive review. Abbas and the property management team are very pleased to see this. Courtesy is important to us as well as meeting service expectations, so thank you for mentioning here.- Emily, B&R
★★★★★ 5/5
TrustpilotThe lettings agent I dealt with was…
The lettings agent I dealt with was very personable, listened to my requirements and never tried to ‘sell’ to me what I needed but instead allowed me to lead on what I was looking for. The process from start to end was very straightforward.
Damian · 29 March 2023
Agent replied · 12 June 2024
Hi Damian, thanks very much for this positive feedback and we're very glad to hear you got the service you expected from us which is great to hear.- Emily, B&R
★★★★★ 5/5
GoogleReceived great service from Raj Miah. Polite, friendly and always responded efficiently. Thank you
Nan · 4 December 2024
Agent replied · 11 December 2024
Hi Nan, we're very happy to hear you've had such a great service experience, thanks very much for sharing a five star rating here and for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotWesley & Fiona are true professionals
Wesley & Fiona are true professionals. Great experience from start to finish. High quality property inventory and all admin smooth. Best Bill
Justin · 24 July 2024
Agent replied · 24 August 2024
Hi Bill, many thanks for your kind service feedback which Wesley and Fiona in our lettings team are very pleased to see here along with your five star rating. We're glad everything has worked out well for you and wish you a happy tenancy. - Ruth, B&R
★★★★★ 4/5
TrustpilotAbbas is always there to attend to…
Abbas is always there to attend to needs when they arise.
U · 23 October 2020
Agent replied · 12 June 2024
Thank you for your valued feedback telling us your property manager is reliable and responsive, we are pleased to hear this. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service for helping to rent flat in UK! Recommend BNO HK people should contact them
My family moved to UK a month ago and very thankful to Sam Shah and Penny Cheung to help us to rent a flat in Colindale. Highly recommend to contact them! I've heard some BNO HK people cannot rent property but Benham & Reeves are so helpful to us in renting the flat before we move to UK!!!!
P · 18 January 2021
Agent replied · 12 June 2024
Thank you very much Mr Lee for your five star rating and for telling us of your positive experience. We are indeed helping many people who are making their transition from Hong Kong to London under the Gov.uk BNO passport scheme. We welcome your recommendations to others who are looking to rent or buy property here.Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotQuick and straightforward communication
Very smooth communication and quick proccess for our rental agreement managed by B&R. From the initial visit with Ivan to the final steps getting the keys, no issues whatsoever. Hope this relationship remains strong for our whole tenancy.
J.R · 27 July 2023
Agent replied · 12 June 2024
HI JR, thanks very much for your kind feedback here which Ivan is thrilled to see. We are glad the lettings service has met your expectations and we wish you well.- Emily, B&R
★★★★★ 5/5
GoogleThanks for Nick and Japan desk of Benham & Reeves. I found my tenant with in 2 Weeks after my previous one left. Their services were great and helpful. Fast response. Highly recommended.
West · 28 November 2023
Agent replied · 24 August 2024
Hi West, thanks very much for sharing a five star rating here for our Ealing Lettings team and our Japan Desk. We are glad we were able to find you a new tenant quickly and that everything is to your satisfaction.
- Ruth, B&R
★★★★★ 5/5
TrustpilotEfficiency
My previous tenant has completed their contract in May and your staff were so good in finding a new tenant immediately so that there is no gap between two tenants. I highly appreciate their effort and efficiency on this issue.
Lung · 19 May 2023
Agent replied · 12 June 2024
Thank you David, we are glad to hear you've found our lettings service so efficient and we appreciate the five star rating.- Emily, B&R
★★★★★ 5/5
GoogleThanks for Nick and Japan desk of Benham & Reeves. I found my tenant with in 2 Weeks after my previous one left. Their services were great and helpful. Fast response. Highly recommended.
West · 18 November 2023
Agent replied · 15 June 2024
Hi West, thanks very much for sharing a five star rating here for our Ealing Lettings team and our Japan Desk. We are glad we were able to find you a new tenant quickly and that everything is to your satisfaction.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh Weston (MARLA)
Dear Benham & Reeves Team specially Ms. Kayleigh Weston (MARLA) for your continuous & timely support. We always appreciate your efforts in maintaining our property.Best RegardsDr. Abdulmajeed Ali Ahmed Alawadhi
Dr · 21 January 2024
Agent replied · 12 June 2024
Thank you very much Dr Alawadhi, we appreciate you leaving your kind service feedback here for Kayleigh in our property management team. We appreciate your custom and are pleased to hear you are receiving a great service.- Emily, B&R
★★★★★ 5/5
TrustpilotB&R is a very professional agency that…
B&R is a very professional agency that help me lot.Especially for abroad guest,It is worthy to choose.
Vincent · 12 September 2024
Agent replied · 24 October 2024
Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleConsistently excellent service provided by Benham & Reeves. Our letting agent, Yoshi Tsuji, has been wonderful!
Sarah · 23 September 2024
Agent replied · 23 October 2024
Hi Sarah, we're thrilled to hear you've had such a great service experience with Benham and Reeves, Yoshi and the Japan Desk team appreciate you sharing a five star rating here. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent agency from start to finish
Excellent agency from start to finish. Addressing issues with the property on time and efficiently! Especially, our property manager, Ms K. Weston, is on the ball with literally every maintenance concern, very approachable and lively! Highly recommending this agency!
Lila · 25 April 2023
Agent replied · 12 June 2024
Hi Lila, we really appreciate the lovey feedback about the property management service you've been receiving. Kayleigh is thrilled to see this and your five star rating. Thank you!- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent
Yuan at the Hammersmith branch is exactly what anyone is looking for in a successful agent navigating a highly competitive property market - efficient, reliable, transparent. She is fantastic and a great reflection on Benham&Reeves as a company. Very impressed.
Sarah · 24 March 2023
Agent replied · 12 June 2024
Hi Sarah, great to hear you've had such great service from Yuan. All the Hammersmith team are very encouraged to see this and your five star rating, thank you!- David M, B&R
★★★★★ 5/5
TrustpilotExcellent Service
Very much happy with Benhams and Reeves, and Lisa Jane Strutton, on the letting side, and William Clark on the property management side. Always trying their best for their clients.
Mohd · 15 December 2023
Agent replied · 12 June 2024
Hi Mohd, thank you very much for leaving this very kind feedback here along with a five star rating. Lisa-Jane and William are very pleased to see this. Always trying our best for our clients is definitely our motto! - Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves are really great
Benham and Reeves are really great Agents. I used them as a tenant for 2 different apartments, and my experience has been amazing.
Prakshal · 21 July 2025
★★★★★ 1/5
TrustpilotDeposit troubles
Very helpful finding a flat, quick to respond, helpful in negotiating. However, very slow in releasing the deposit. It was like pulling teeth. Impossible to get the property manager on the phone (tried many many times), they are slow to respond to emails.
Mykolas · 22 October 2022
Agent replied · 12 June 2024
Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R
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