Trusted Agent profile · London
★★★★★
579 reviews across 2 platforms
2 Dickens Yard, Longfield Avenue, London, W5 2TD
Benham and Reeves Ealing's office in London, at 2 Dickens Yard, is rated 4.6 out of 5 across 579 reviews on two platforms, including 190 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe team at B&R have been great in supporting with my tenancy over the past 7 years. Great team!
Hi Deborah, thanks for sharing such lovely feedback for the Landlord service you've been having from our Ealing lettings and property management team. We are thrilled to hear you know you feel well supported and that the service continues to be excellent, this is great to hear. We value your continued custom. - Ruth, B&R
5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
5/5
TrustpilotGreat experience selling my Woolwich…
Great experience selling my Woolwich flat. Dinesh Kumar in the Woolwich office was excellent in every respect, helpful, sensible and proactive in helping with completion. I would use again if I had another flat!
5/5
TrustpilotUk reliable property management company
We’ve been engaging Benham & Reeves to lease our uk apartment last few years . As a foreign investor , their responsiveness and professionalism are commendable. They’ve consistently take good care of my property , ensuring it’s well maintained to attract the best tenants . Their tenant screening process is thorough and we’ve been having responsible
5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
5/5
Trustpilot5 years renting with B&R, they're organized, quick and professional
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.
Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R
5/5
GoogleNick was very helpful
Hi, thanks very much for sharing a five star rating here and for your kind feedback which Nick appreciates. - Ruth, B&R
1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
4/5
TrustpilotJeff and Maria were very helpful and…
Jeff and Maria were very helpful and quick with their responses. Made the experience seamless
Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R
5/5
TrustpilotCaroline De Havillelande
Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.
Hi Jessica, thanks very much for sharing a five star rating here and for telling us about your service experience which Caroline and the Kensington team are very happy to see. - Emily, B&R
5/5
TrustpilotIt’s a pleasure dealing with Yoshi…
It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.
Hi Nick, thanks very much for your kind feedback here for Yoshi and the B&R Japan Desk team. We are thrilled to hear you are having such a great service experience with us and would recommend us to other tenants. We appreciate this and your continued custom.- Ruth, B&R
5/5
TrustpilotResponsive and helpful
My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.
Thanks very much for your kind comment and five star rating here, we really appreciate it and are very pleased to hear our lettings service is working well for you. - Ruth, B&R
5/5
GoogleTanya K ,my property manger, was the shining star of this operation, I highly recommend her!
Hi Niko, thanks for sharing a five star rating and for your kind review of the service you've had from Nick and Greta. You are very welcome and we are happy to be of assistance. - Emily, B&R
5/5
TrustpilotOutstanding service
Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.
Hi Lewis, thanks for letting us know you've had outstanding service from Raj and the Beaufort Park lettings team, this is wonderful to hear and we really appreciate you sharing a five star rating here too. Thanks for your custom.- Ruth, B&R
5/5
Trustpilotletting experience with Benham and Reeves
We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants
Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R
5/5
GoogleBenham & Reeves are the best estate agents, they proved to be very helpful and responsive in many situations
Thank you Aya, it is wonderful to hear that our Ealing estate agents are highly responsive and helpful, we appreciate you sharing a five star rating here. - Ruth, B&R
5/5
GoogleClaire de Vantier is a very professional property manager. Claire is extremely hard working on our behalf and is a pleasure to deal with. HazelPositiveResponsiveness, Professionalism
Ah, thank you Hazel for your kind feedback, we really appreciate knowing that our Ealing property management service is serving you well. Thanks also for the five star rating. best regards, Emily Taylor, B&R
5/5
GoogleGreta has been quick in responding, from the start till the very end of the whole process.PositiveResponsiveness
Thank you very much for your kind feedback here, all the Ealing team were pleased to hear you had a great service experience with us. best regards, Emily, B&R
5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
5/5
GoogleIt has been great having Elizabeth as my agent. She helped me find a flat that I love and helped me with the process. She’s polite, understanding. Always answers my questions, and replies fast.
Hi Sadeem, thank you for sharing a five star rating and for your kind feedback about the service you've had from Elizabeth. We are thrilled to hear you got all the help you needed regarding flat renting in Ealing. We appreciate your custom. - Ruth, B&R
5/5
GoogleVery happy with the service, always very responsive and helpful!
Hi Barbora, we're glad you are happy with the service provided, its great to hear the team here are always responsive and helpful, thanks for your custom. - Emily, B&R
5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves Ealing, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Ealing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Benham and Reeves Ealing won Trusted Agent in The Trusted Agent 2026 awards.
