Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a wonderful experience dealing with Greta and Claire. They were extremely helpful with my long list of questions. Benham & Reeves Ealing was by far the most trustworthy of estate agents I have dealt with in the past. Very easy to talk to, very efficient and extremely helpful throughout all kinds of maintenance service. I would thoroughly recommend getting in touch with Greta if you're searching for a property in the Ealing and surrounding areas.
Blair · 16 June 2023
Agent replied · 15 June 2024
Hi Blair, thank you very much for your very kind comments and for sharing a five star rating here for our Ealing branch. We are thrilled to hear you found us to be the most trustworthy of estate agents, easy to talk to and very efficient. Greta is particularly encouraged by your feedback, thank you.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent professional service
Benham & Reeves have been managing our properties for the past 9 years . We truly appreciate the services rendered by their letting agents in finding good tenants and their entire team for managing the properties efficiently. Dele Lawal, Ajay Choli,Maz Oliaei who have been associated with the letting and managing the properties are doing a great job. They are very prompt and efficient.
DR.GIRI · 11 April 2024
Agent replied · 12 June 2024
Hi Dr Giri, we are thrilled to hear we continue to meet your service expectations after 9 years, this is great feedback for all the team here. We really appreciate your trust in us and for taking the time to show appreciation here with the online community.- Ruth, B&R
★★★★★ 5/5
Trustpilotthank You Abbas Efir
Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. I need to thank him very much for his kindness but above all for his professionalism. He is always prompt in replying and assisting the customers. A very reliable person. Thank you Abbas!
Palmira · 16 October 2020
Agent replied · 12 June 2024
Thank you for the five star rating of our property management service and the efficiency of your property manager, Abbas. Its great to hear you are happy and finding the service professional and reliable. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotNick is great
Nick is great, from the start he was very understanding and helpful
Begench · 25 August 2025
★★★★★ 5/5
TrustpilotGood experience
I’m writing to express my appreciation to Yoshi Tsuji for the 4th years and the good experience I’ve had with him and his company since day one. Thank you Yoshi and Ayumi.
Shirin · 10 February 2023
Agent replied · 12 June 2024
Hi Shirin, thank you very much for your appreciation for Yoshi and our Japan Desk team, we are thrilled to hear you have such a great experience renting a property with us. This is great to hear.- David M, B&R
★★★★★ 1/5
TrustpilotOne star just for sending emails that I…
One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye
Peg · 8 February 2023
Agent replied · 12 June 2024
Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R
★★★★★ 5/5
TrustpilotFriendly and professional
Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.
Tian · 10 May 2023
Agent replied · 12 June 2024
Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R
★★★★★ 5/5
TrustpilotSupportive and efficient team
We would like to thank Nick Grossi and Thomas Grossi for helping us buying our first home. They have been quick and efficient on every enquiry/ request. Thank you so much!
Customer · 7 March 2023
Agent replied · 12 June 2024
Thanks very much for your five star rating and wonderfully positive feedback about buying your first home with us. Tom and Nick are very pleased to hear you've found the service so helpful. - Emily, B&R
★★★★★ 4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Liew · 7 March 2026
Agent replied · 4 June 2026
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleBenham & Reeves has a great franchise with corporate customers. Our agent, Mr. Tsuji found a tent who works for a Japanese bluechip company the very next day after we signed the full service contract. In addition, both Ms. Tsushima of the legal department and Ms. Mori of the maintenance department are highly professional and helpful. We are happy that we found B&R.
伊藤洋一 · 17 March 2024
Agent replied · 15 June 2024
Dear Mr Ito,
Thank you for your valuable feedback. We are delighted to hear that you are satisfied with the thorough service provided by our Japan Desk team. We will continue to work hard to make each interaction with you exceptional!
-Ruth, B&R
Thank you for using Benham and Reeves Japan Desk. We are very happy that you are satisfied with our service. All of our staff will continue to work hard to provide helpful services. Thank you for your continued support.
★★★★★ 5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Sarah · 16 December 2022
Agent replied · 12 June 2024
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
★★★★★ 5/5
GoogleGreta and team have been extremely professional and supportive throughout. Being a foreigner looking for a flat in London, they have made the process much easier and flexible for me and I applaud their commitment :)
Payal · 16 June 2022
Agent replied · 15 June 2024
Thanks Payal, all of the Ealing lettings team are thrilled to hear you had such a good service experience with us, we hope your stay in Ealing will be a happy one. We love the area naturally!
- Emily, B&R
★★★★★ 1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Mr · 26 June 2024
Agent replied · 24 August 2024
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
★★★★★ 5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
William · 19 December 2022
Agent replied · 12 June 2024
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
★★★★★ 5/5
GoogleGreat experience with benhams so far, very smooth move in and Greta and Veronica kept me updated throughout. Very professional service and super friendly.
Mr · 21 July 2023
Agent replied · 15 June 2024
Hello Mr Yip, we're very pleased to see your five star rating here and to know you've had such a great lettings service experience with us. We really appreciate your custom Sir.
- Emily, B&R
★★★★★ 5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Borjan · 22 June 2022
Agent replied · 12 June 2024
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
★★★★★ 5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
JM · 26 June 2023
Agent replied · 12 June 2024
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
★★★★★ 5/5
GoogleWonderful service from Benham, with much credit going to both Tanya and Don, for being so dedicated to tenants and attending to all needs so efficiently. Thank you!
A · 30 June 2025
Agent replied · 27 December 2025
Hi A, we're really pleased to hear you are having a wonderful service experience with our Ealing lettings and management team and that the service is efficient. We are pleased to know you feel well supported.
- Ruth, B&R
★★★★★ 1/5
TrustpilotThe most irresponsible property agent…
The most irresponsible property agent in Colindale area.
A · 9 January 2026
Agent replied · 25 January 2026
Hi,
Although we dont manage your property, one of our managers tried her best to answer your queries re the TDS over the new year holidays when our offices were closed. We are sorry to hear that your experience with us fell short of your expectations in this instance.
- Emily, B&R
★★★★★ 5/5
GoogleI had a meeting with Sam Collins in the lettings team and found his advice very helpful.
Chris · 12 October 2025
Agent replied · 12 October 2026
Hi Chris, we are glad to hear you've been able to benefit from Sam's lettings expertise here in Ealing. Thanks for sharing a five star rating.
- Ruth, B&R
★★★★★ 5/5
Google@Greta Andrijauskaite from Benham & Reeves is an Estate Agent par above excellence. Her professionalism and customer relationship management was second to none. We started our house search in February 2021 as we looked at moving to the UK having sorted our accommodation but we kept hearing from different housing agents who sometimes misrepresented the conditions of the apartments/houses on offer and arm-twisted us to taking what was on offer because we were not physically present for viewing amongst other factors. Until we met Greta in May who promptly responded enthusiastically to our house search inquiries and a show of interest in available properties listed on their website. She treated us as if we had met before and the rapport was amazing as she attentively and considerately listened to our needs and shared suggestions and arranged for online viewing whilst we were in Zimbabwe up to when we arranged for payment of a deposit before our travel and an upfront payment of the first pcm rent whilst we were under Quarantine notwithstanding that we had not met before. We were anxious that we would be duped and fall prey just because everything seemed too good to be true. Lo and behold, when we moved into the apartment we fell in love with the place instantly. The online virtual tour together with the pictures that we had seen, do not do justice to our lovely home. She played a phenomenal role and we are grateful for having worked with her as we would recommend her to anyone anytime of the day even in our sleep. She is simply the best !!!
Mylord · 16 June 2022
Agent replied · 15 June 2024
Thank you Mylord for your highly complimentary comments about the service experience you've received our Ealing lettings branch. We are really pleased to know the virtual tours were so useful and you felt that you were in a safe pair of hands with Greta. We wish you well in your new home.
best regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotExtremely poor service
Extremely poor service, Hyde Park branch
Patrick · 9 January 2026
Agent replied · 25 January 2026
Hi Patrick,
Sadly this review does not accurately reflect the circumstances.
You were an applicant seeking to rent a property, and as with all applications, third-party reference checks were carried out by an independent referencing company to assess your suitability for renting a property with Benham and Reeves. Those checks identified material inconsistencies, and on that basis the application did not proceed. The landlord was informed and agreed they did not wish to rent to you based on the referencing data.
Referencing outcomes are based on independent professional assessments, not automated decisions. Everything was done in line with our professional standards and if you are still not satisfied, you can contact The Property Ombudsman of which we are long-term members or get further advice from the Citizens Advice.
- Emily, B&R
★★★★★ 5/5
GoogleWe had excellemt service from the staff at the Ealing office. Greta Andrijauskaite and Nick Hubbard. They listened to our requests and acted on them. We would recommend Benham and Reeves. We now have an excellent property mnager Claire De Vantier who is responsive and clear in her emails and a great help now that we have tenants.
George · 17 March 2024
Agent replied · 15 June 2024
Hi George, thanks very much for sharing a five star rating here for our Ealing estate agents. Nick and Greta are very pleased to hear you've had such a great service experience with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Lisa · 6 April 2022
Agent replied · 12 June 2024
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
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