Trusted Agent profile · London
★★★★★
576 reviews across 2 platforms
2 Dickens Yard, Longfield Avenue, London, W5 2TD
Benham and Reeves Ealing's office in London, at 2 Dickens Yard, is rated 4.6 out of 5 across 576 reviews on two platforms, including 190 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Ealing, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
5/5
TrustpilotExcellent service with this company
Excellent service with this company and especially with Yuan Luo too. He processed our renewal contract recently, very smoothly.
Hi Angela, we are glad to hear you've had a good service experience with your tenancy renewal and that you feel well supported as a tenant. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
5/5
TrustpilotMany thanks for Rahim and Anne's…
Many thanks for Rahim and Anne's professional and efficient services to secure a renting property in a very short period, which relievedme from huge pressures on moving.
Hi Gary, thanks for sharing your feedback and five star rating here for the service you've had from Rahim and Anne in our Colindale lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves. - Ruth, B&R
3/5
GoogleLetting agent is very efficient in organising the viewing and the contract. But when comes to organising inventory check, it is quite bad as the person responsible unable to demonstrate how things working in the property, only said can refer to menu. At the end, some appliance not working as expected as should be. And it is very difficult to contact the relevant person for fixing the problem/issue
Hi Cas, thank you for your feedback here which is mixed. I'm not sure if the property is managed by us or not, but we are sorry if you felt the service has fallen short. If you are not sure who manages the property, please email to ealing@benhams.com and a member of the team will advise you. - Emily, B&R
5/5
TrustpilotStrongly recommended
Thanks to Greta and Nick for helping in viewing the flat , signing the deal and finally getting the property of our liking. It’s been a pleasure working with them. Highly recommend Benham and Reeves for their professionalism.
Hi Anand, thanks for sharing your positive service experience here, Nick and Greta are very pleased to see this and your five star rating. We're glad you are enjoying your new home.- Emily, B&R
5/5
TrustpilotMany thanks to Francesca for her speedy…
Many thanks to Francesca for her speedy response on kettle replacement and window leaking issue!
Hi Mr Wong, thanks very much for your kind feedback here, we appreciate it and are very pleased to hear you have had such a great lettings and management service experience with us again. - Ruth, B&R
5/5
TrustpilotGo B&R
The whole organisation at B&R is clued on with empathy and understanding for their clients needs, offering a comprehensive package. Our agent Nick Hubbard is exemplary. Go Nick Hubbard
Hi Subhas, thanks very much for leaving a five star rating here for Nick in our lettings team, we really appreciate it and are glad to hear we are meeting your service expectations.- Emily, B&R
1/5
TrustpilotPlease consider renting elsewhere.
Extremely unprofessional and incompetent property manager. Took 5 months to reimburse me for the gas charge that the previous tenant did not clear. I moved out on 1st Oct, signed the deposit return form on 14th Oct and I still have not received my deposit back, or even an update on the process. Absolutely no communication from the property manager, who is supposed to take care of this. Most of my emails were ignored/ replied to after more than a week. Never once apologised for late communication, no courtesy whatsoever.During the tenancy, pipe leakage, non-functioning ventilation, molding were not dealt with even though complaint were sent a few times. Not to mention some unreasonable charges to the deposit for wear and tear upon moving out. This overall has been a terribly distressing renting experience. Please stay clear of this agency.
Hi Vinh, we tend not to answer feedback when its given during a vacation process hence this delayed reply. After all the utility bills were paid and dilapidations were agreed with you, it looks like you settled everything amicably. We are sorry for your frustration during the process but there are alot of moving parts, most of which are outside our control. - David M, B&R
5/5
GoogleWe only just moved to our property a few months ago and have had a great experience with B & R to date. Thanks especially to Claire, who has been a great property manager and promptly sorted a few issues we had.
Hi Gemma, it's great to hear you are having a great service experience with Claire in our Ealing property management team, we are glad everything is working out well for you. - Ruth, B&R
5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
4/5
TrustpilotResponsive team
Responsive team to respond to all types of queries and issues.
Thanks Samantha, we are glad to hear our team are responsive and supportive too. Thanks for your custom. - Emily, B&R
5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
5/5
TrustpilotExcellent / reliable service
Have used Benham Reeves for a number of years. Very happy overall. Rahim is always approachable, gives good advice and genuinely wants to help. Thank you.
Hi AG, thanks very much for your kind feedback which is great to see. We're pleased to hear we are meeting your service expectations and appreciate your five star rating shared here.- Emily, B&R
5/5
TrustpilotNew tenant
Benham and Reeves has done a very good job in finding me a new tenant. I must say my letting agent Kevin Lam is very responsive and efficient, his professionalism is greatly appreciated.
Hi Simon, thank you very much for your kind feedback which Kevin and the team are very pleased to see. We're glad to hear our Landlords service is working well for you and appreciate your five star rating here.- David M, B&R
5/5
TrustpilotI had a smooth and hassle free letting…
I had a smooth and hassle free letting experience with B&R. Rahim kept me informed about the process and the timelines and Anne helped me with all the required formalities to avoid any last minute hitches.
Thank you Debaleena, we are very pleased to hear we met your services expectations. Rahim and Anne were glad to hear you were happy with their assistance with your property rental.- David M, B&R
5/5
GoogleBenham and Reeves - Ealing are awesome!. Especially Claire who just a lovely individual who always kind and helpful whenever I need her to sort certain situation out e.g. leakes, annoying neighbours, etc. I can't thank Claire enough for been a great soul and an awesome hard worker.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for the five star rating and telling us about the service you are getting from Claire in our Ealing property management team, we're very glad to know you are a contented tenant. Kind regards, Emily Taylor, B&R
4/5
TrustpilotGood service
Good service! Thank you, Shaun Tan!
Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
GoogleThank you Kayleigh and Raj providing great service as my property agents.
Hi Elke, we're delighted to hear you are happy with the Ealing lettings and property management service, thank you for sharing a five star rating here too, it's appreciated. - Ruth, B&R
5/5
GoogleAlways fast and efficient when it comes to dealing with our properties. A special mention for Tanya at the head office for handling all of our more demanding tenants.
Hi Donford, thank you for your kind service acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded by Tanya. Our Ealing lettings team are very pleased to see this. Thank you for your continued custom. - Ruth, B&R
1/5
TrustpilotWould definitely avoid next time.
Moved into a place operated by Benham & Reeves in North Greenwich.We moved in 2 weeks after the contractual date. Upon on moving in we quickly realised that there were plenty of things that required to be fixed in the property.1. Bedroom window stuck in place, unable to be closed properly - this has been fixed a week later but the window is still sketchy.2. None of the windows were cleaned, and are filthy. A professional clean should be part of the end of tenancy ancillary. However, with Benham & Reeves - a quick hoover is all that's provided. 3. The toilet flush was broken, and it took their "engineers" 2 days to fix. To this day - we STILL do not have a lid for the WC tank. I'm not sure how B&H review basic necessities?4. 3/5 recess lights in bathroom broken, 3/5 recess lights in kitchen broken. I fixed the bathroom lights myself as there was barely any light in there...5. Broken living room light. Doesn't help that the socket connector is G22. These are very unpopular, and you can't get alexa or even LED lights with them.6. Trim between kitchen tiles and living room broken. (fixed a week later).7. We took the property "unfurnished", however the previous tenants left behind a massive shelf that we asked to be removed on inspection. We now have had to incorporate this shelf to our new furniture...I find it rather insulting that:1. B&H did not think to inspect the property properly to identify these faults. We were able to pick up on it as soon as we moved in.2. Represent the property as "unfurnished" when it was in fact part furnished.3. Have yet to resolve all of the above - now in week 4 after the contractual move in date.The quality of engineers used by B&H is questionable. It took 2 "engineers" 3 days to fix the flush button on a WC. AND we've yet to get a new lid for it?
Hi AS, sorry to hear this. I understand our property team are already in dialogue with you about your points and will finalise with you directly.- David M, B&R
5/5
GoogleAmazing experience the team made the whole process of moving in extremely easy, and shout out to Greta who helped us with everything we needed for the move she was brilliant answered all our queries and was always available for any support we needed.
Thanks RR, we really appreciate your lovely feedback, Greta and the team here in Ealing are really pleased to hear you had such a great renting experience with us. - Emily, B&R
5/5
TrustpilotVery positive experience with the help…
Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.
Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R
5/5
Trustpilotall staff very kindly and ready to give…
all staff very kindly and ready to give me answer
Hi Paolo, thank you for your kind comment shared here, we are glad you have found our staff kind and helpful, this is great to hear. Thanks for your custom with Benham and Reeves. - Ruth, B&R
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Yes. In The Trusted Agent 2026 awards: Benham and Reeves Ealing, London won Trusted Agent.
