Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
D · 27 May 2026
Agent replied · 4 June 2026
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database.
Saying that YOU have been living 4 years living at this property is being looked into by our compliance team.
WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY.
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
Nat · 28 October 2023
★★★★★ 5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Drew · 18 August 2022
Agent replied · 12 June 2024
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
★★★★★ 1/5
TrustpilotWill be making a complaint.
After 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Alethea · 26 January 2024
Agent replied · 12 June 2024
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you.- Emily, B&R
★★★★★ 5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Jasmine · 24 January 2024
Agent replied · 12 June 2024
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
★★★★★ 5/5
GoogleWe’ve lived in the same property for the last 4 years which has been managed by Benham & Reeves and Tanya. We’ve had a fantastic experience so far with both parties, any time we’ve had an issue or question it has been dealt with promptly …
Kirsten · 16 June 2025
Agent replied · 16 April 2026
Hi Kristen, thank you for your kind service acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded by Tanya. Our Ealing lettings team are very pleased to see this. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Kanny · 20 March 2024
Agent replied · 12 June 2024
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service with this company
Excellent service with this company and especially with Yuan Luo too. He processed our renewal contract recently, very smoothly.
Angela · 27 February 2026
Agent replied · 4 June 2026
Hi Angela, we are glad to hear you've had a good service experience with your tenancy renewal and that you feel well supported as a tenant. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMany thanks for Rahim and Anne's…
Many thanks for Rahim and Anne's professional and efficient services to secure a renting property in a very short period, which relievedme from huge pressures on moving.
Gary · 18 December 2025
Agent replied · 25 December 2025
Hi Gary, thanks for sharing your feedback and five star rating here for the service you've had from Rahim and Anne in our Colindale lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Glaiza · 19 December 2023
Agent replied · 12 June 2024
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 3/5
GoogleLetting agent is very efficient in organising the viewing and the contract. But when comes to organising inventory check, it is quite bad as the person responsible unable to demonstrate how things working in the property, only said can refer to menu. At the end, some appliance not working as expected as should be. And it is very difficult to contact the relevant person for fixing the problem/issue
Cas · 25 July 2024
Agent replied · 24 August 2024
Hi Cas, thank you for your feedback here which is mixed. I'm not sure if the property is managed by us or not, but we are sorry if you felt the service has fallen short. If you are not sure who manages the property, please email to ealing@benhams.com and a member of the team will advise you.
- Emily, B&R
★★★★★ 5/5
TrustpilotStrongly recommended
Thanks to Greta and Nick for helping in viewing the flat , signing the deal and finally getting the property of our liking. It’s been a pleasure working with them. Highly recommend Benham and Reeves for their professionalism.
Anand · 24 June 2023
Agent replied · 12 June 2024
Hi Anand, thanks for sharing your positive service experience here, Nick and Greta are very pleased to see this and your five star rating. We're glad you are enjoying your new home.- Emily, B&R
★★★★★ 5/5
TrustpilotMany thanks to Francesca for her speedy…
Many thanks to Francesca for her speedy response on kettle replacement and window leaking issue!
K · 4 October 2024
Agent replied · 12 June 2024
Hi Mr Wong, thanks very much for your kind feedback here, we appreciate it and are very pleased to hear you have had such a great lettings and management service experience with us again. - Ruth, B&R
★★★★★ 5/5
TrustpilotGo B&R
The whole organisation at B&R is clued on with empathy and understanding for their clients needs, offering a comprehensive package. Our agent Nick Hubbard is exemplary. Go Nick Hubbard
Subhas · 10 January 2024
Agent replied · 12 June 2024
Hi Subhas, thanks very much for leaving a five star rating here for Nick in our lettings team, we really appreciate it and are glad to hear we are meeting your service expectations.- Emily, B&R
★★★★★ 5/5
GoogleWe only just moved to our property a few months ago and have had a great experience with B & R to date. Thanks especially to Claire, who has been a great property manager and promptly sorted a few issues we had.
Gemma · 30 June 2025
Agent replied · 27 December 2025
Hi Gemma, it's great to hear you are having a great service experience with Claire in our Ealing property management team, we are glad everything is working out well for you.
- Ruth, B&R
★★★★★ 1/5
TrustpilotPlease consider renting elsewhere.
Extremely unprofessional and incompetent property manager. Took 5 months to reimburse me for the gas charge that the previous tenant did not clear. I moved out on 1st Oct, signed the deposit return form on 14th Oct and I still have not received my deposit back, or even an update on the process. Absolutely no communication from the property manager, who is supposed to take care of this. Most of my emails were ignored/ replied to after more than a week. Never once apologised for late communication, no courtesy whatsoever.During the tenancy, pipe leakage, non-functioning ventilation, molding were not dealt with even though complaint were sent a few times. Not to mention some unreasonable charges to the deposit for wear and tear upon moving out. This overall has been a terribly distressing renting experience. Please stay clear of this agency.
Vinh · 31 October 2023
Agent replied · 12 June 2024
Hi Vinh, we tend not to answer feedback when its given during a vacation process hence this delayed reply. After all the utility bills were paid and dilapidations were agreed with you, it looks like you settled everything amicably. We are sorry for your frustration during the process but there are alot of moving parts, most of which are outside our control. - David M, B&R
★★★★★ 5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Jamie · 2 April 2024
Agent replied · 12 June 2024
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
★★★★★ 4/5
TrustpilotResponsive team
Responsive team to respond to all types of queries and issues.
Samantha · 31 March 2026
Agent replied · 4 June 2026
Thanks Samantha, we are glad to hear our team are responsive and supportive too. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Melina · 28 June 2023
Agent replied · 12 June 2024
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent / reliable service
Have used Benham Reeves for a number of years. Very happy overall. Rahim is always approachable, gives good advice and genuinely wants to help. Thank you.
AG · 1 February 2024
Agent replied · 12 June 2024
Hi AG, thanks very much for your kind feedback which is great to see. We're pleased to hear we are meeting your service expectations and appreciate your five star rating shared here.- Emily, B&R
★★★★★ 5/5
TrustpilotNew tenant
Benham and Reeves has done a very good job in finding me a new tenant. I must say my letting agent Kevin Lam is very responsive and efficient, his professionalism is greatly appreciated.
SIMON · 6 August 2023
Agent replied · 12 June 2024
Hi Simon, thank you very much for your kind feedback which Kevin and the team are very pleased to see. We're glad to hear our Landlords service is working well for you and appreciate your five star rating here.- David M, B&R
★★★★★ 5/5
TrustpilotI had a smooth and hassle free letting…
I had a smooth and hassle free letting experience with B&R. Rahim kept me informed about the process and the timelines and Anne helped me with all the required formalities to avoid any last minute hitches.
Debaleena · 10 May 2023
Agent replied · 12 June 2024
Thank you Debaleena, we are very pleased to hear we met your services expectations. Rahim and Anne were glad to hear you were happy with their assistance with your property rental.- David M, B&R
★★★★★ 4/5
TrustpilotGood service
Good service! Thank you, Shaun Tan!
Joey · 1 May 2026
Agent replied · 4 June 2026
Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleBenham and Reeves - Ealing are awesome!. Especially Claire who just a lovely individual who always kind and helpful whenever I need her to sort certain situation out e.g. leakes, annoying neighbours, etc. I can't thank Claire enough for been a great soul and an awesome hard worker.PositiveResponsiveness, Quality, Professionalism, Value
Jefferson · 16 June 2021
Agent replied · 15 June 2024
Thank you very much for the five star rating and telling us about the service you are getting from Claire in our Ealing property management team, we're very glad to know you are a contented tenant.
Kind regards, Emily Taylor, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
