Trusted Agent profile
★★★★★
526 reviews across 2 platforms
2 Dickens Yard, Longfield Avenue, London W5 2TD
Benham and Reeves Ealing's London office at 2 Dickens Yard is rated 4.6 out of 5 across 526 reviews on two platforms, including 153 Google reviews rated 4.8. The 373 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Benham and Reeves Ealing. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe have received great support from Tanya and the team throughout our rent. I can only recommend Benham & Reeves. Thank you.
Hi Allan, it's great to hear we are meeting your service expectations and we appreciate you leaving a five star rating here. - Ruth, B&R
5/5
TrustpilotLook for Wesley - he always has your back!
In all the years I have resided in London (having lived and moved to different parts of West London), I have not met a senior branch / team head who helped me through and through like Wesley has.
Hi Jennifer, thanks for sharing feedback here which Wesley in our lettings team is very pleased to see. We're glad you've felt well supported throughout your tenancy. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotMr Di Gong is a property specialist
He was professional, helpful, and responsive from start to finish
Hi Panos, thanks for your kind feedback shared here for the service you've had from Di in our lettings team. We are glad you've felt well supported start to finish. Thanks for your custom. - Ruth, B&R
2/5
TrustpilotMy father passed aware 2015
My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. Earlier this year I send email to William with form and value agree and I was ignored. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Why would I say yes take more money off me at a later date? When the mater on the value was already finalised? At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? No explanation was provided just that they were following the landlord instructions.and by that point, I believe Benham & Reeves notice this review that I first published on 8th and Lady Lisa was taking over the matter and was going to get that resolved and asked me to be patient due to timeline it occurred and to amend my review as they were going above and beyond to get the matter sorted but it was not concluded at that stage.After a few backs and forth over a few days with Lisa, the original agreement was finally honoured, as I still had many questions why that occurred and no apologies of the mistake or logical explanations where provided and the matter was escalated to the Managing Director Vidhur on 10th June 2020, who finally offered an apology over the phone and admitted that mistakes occurred and offered a settlement which I agreed to after consulting with the family but its time to close the book on this As the matter been resolved and close, I have taken the decision to amended this from 1* to 2** and provided a more comprehensive description of the interactions. Although they might deserve 2.5 out 5, I can't score 0.5.
Hi Hiffen, we're glad we were able to get the deposit released back to you and bring some closure to this aspect of your Father's estate. We have since reviewed everything to see what lessons can be learned and we will try to prioritise such cases going forward and do more follow up to resolve things faster. Thank you for amending your review to let us know you were satisfied with the outcome. Kind regards, Emily Taylor, B&R
5/5
GoogleI will definitely recommend using Benham and Reeves (Ealing office). They are fantastic. And a very special thanks to Claire Greenwood. She is very responsive and always helpful. Thank you again!
Hi Sahin, we are very happy to hear you've had such a great service experience with our Ealing lettings team and are benefiting from the expertise of Claire in our property management dept. Thank you for your continued custom. - Ruth, B&R
5/5
TrustpilotMy best experience with an Agency yet to be matched!
Honestly the best experience I have had with an agent I didn’t get into the exact mechanisms of what is a company policy and what is not but for sure people here are gems who help whenever possible and genuinely advice based on what is best for you rather than try to manipulate you into one option or another because they want to increase their profits …etc.
5/5
TrustpilotGreat service
Both Nick and Thomas took personal interest in the sale of my house.
Hi Walter, we're really happy that you've had such a good experience selling your property with Benham and Reeves Colindale. Thomas and Nick are pleased to see this ackowledgement of their proactivity and are glad that you've had such a great service experience. Thanks very much for your custom. - Ruth, B&R
5/5
TrustpilotExcellent customer service
Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.
Hi David, thanks for sharing such kind feedback here for the service experience you've had renting a property with Rubel and Thuraya in our Kensington lettings team. We are thrilled to hear you've felt so well supported. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotBuying property…
I was dealt by Mr Thomas Grossi.he was always very helpful and willing to assist and giviing up todate information without unnecessary delay.
Hi Abida, we are very pleased to hear you've benefited from Tom's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
5/5
GoogleI want to thank you Nick, Greta , Gracy and to express my heartfelt gratitude for your exceptional assistance in finalizing the rental of my new home. Your professionalism and dedication made the process smooth and hassle-free. Thank you for understanding my needs, guiding me, and exceeding my expectations. I'm truly grateful for your outstanding service.
Thank you Mohamed, we are really pleased to hear you've had such a great experience with us and we've exceeded your service expectations, this is what we strive to achieve for all our clients and tenants. Thanks for sharing a five star rating here, it's appreciated. - David M, B&R
5/5
TrustpilotWe were assisted by Di Gong and Zak…
We were assisted by Di Gong and Zak Taylor in letting of a flat. They were professional, efficient, easy to work with. Zak was very helpful with our documents and assisting in our signing. He was attentive and courteous. Di was absolutely exceptional - extremely knowledgeable and experienced, insightful, provided superb advice and suggestions, prompt in responding and very conscientious.
Thank you Heather, what absolutely fantastic feedback here for Di and Zak in our White City branch. We're so pleased you've benefited from their many years' of knowledge and experience working in London lettings. Great to hear this.- David M, B&R
5/5
GoogleI have been using Benham & Reeves since 2022 as a non resident landlord. They take away all the hassle of managing a property as a non resident. Very pleased with Nick Hubbard and team. Thank you
Hi Lasa, we are thrilled to see your highly positive feedback and five star rating here and are glad everything is working out well for you as a non-resident landlord. It's very encouraging for Nick and the team to know that we are meeting your service expectations and taking away the hassle for you, it's all part of the service! Thank you for your continued custom with Benham & Reeves. - Ruth, B&R
5/5
TrustpilotExceptional service
I rented my apartment through Benhams and Reeves and worked with Zak at the White City branch! From start to finish the service was exceptional - great communication, very honest & professional and one of the best Estate agents myself and my family have dealt with in London! I would absolutely recommend B&R to anyone - thank you very much
Thank you Olu, Zak is very pleased to hear you've had such a great service experience. We appreciate the five star rating too, many thanks!- Emily, B&R
5/5
TrustpilotBuyer- great service
I bought a property that was marketed by B&R. Very happy with the service provided and the support throughout the purchase process. Many thanks especially to Roman Salehi!
Hi Alexis, its great to hear such lovely feedback here for the service you've had from Roman in our London sales team. We are really glad to hear you've benefited from his expertise and that you've felt well supported throughout the property purchase process. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotI rarely post reviews
I rarely post reviews, and like most people, I only post when the service is excellent (or bad). I was AMAZED with the level of service and the extra mile, the entire team at the Surrey Quays branch, went to ensure a smooth move in the process last week and a follow-up call today asking if everything is working ok. A massive thanks to Maria, Kelechi and Xiang.
Thank you Nicky, we're really glad to see your five star rating shared here and to know you had a great service experience with our Surrey Quays letting and management teams. We appreciate it,- Emily, B&R
5/5
TrustpilotVery quick response rate
Very quick response rate, and very helpful with any questions and concerns
Hi Anna, thanks for sharing a five star rating here for the service you are receiving from Kayleigh in our London property management team, its really good to hear you feel so well supported in your tenancy. - Ruth, B&R
5/5
TrustpilotQuick service and quick to respond and…
Quick service and quick to respond and quick to reolve a problem
Thanks Gerard, we're glad we've been responsive and quick in our service back to you. Thanks for sharing a five star rating here, its appreciated. - Ruth, B&R
5/5
GoogleGood experience so far with Benhams..Nick and Darcey for our move. The team has been very attentive, helpful in all aspects. Kudos to our property manager William too. Very responsive.
Hi Valerie, thanks for your lovely feedback and five star rating shared here for our Ealing lettings and property management teams. We are pleased to hear we've have your made renting experience a good one. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotThe Benham and Reeves team and Danish…
The Benham and Reeves team and Danish have been an excellent and professional group to work with. They are consistently prompt in responses and always make themselves available to respond to any concerns.
Hi Javad, thank you for your highly positive feedback for the service you've had from our Woolwich lettings team, we are glad to hear the service is consistent for you. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotMany thanks to Abbas Efir!
Abbas Efir is my property manager and he has been doing a great job, he’s always very responsive and super kindThanks for all your help Abbas you’re the best!
Hi Giulia, thank you for sharing a five star rating here. We are thrilled to hear you are having such a great service experience from Abbas in our property management team. Thanks for your custom.- Ruth, B&R
5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home. His support went above and beyond a transaction and he was there every step of the way, no question was a silly one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
5/5
GoogleDefinitely recommend using Benham and Reeves. Rahim and Anne were professional, timely and helped us every step of the way with finding my ideal new home which I highly appreciated. Thank you again!
Hi Mayla, we're really pleased to hear you've had such a professional and timely service from our lettings team, we wish you well in your new home. - Ruth, B&R
5/5
GoogleSamuel Collins is the best agent I have known till know!! Benham and Reeves is great and I strongly recommend it to everyone!
Hi Drali, we are thrilled to hear you've had such a great service experience with our Ealing lettings team. Samuel is very pleased to see your five star rating shared here, thank you for your custom, it is appreciated. - Ruth, B&R
5/5
TrustpilotYoshi Tsuji and his team are great to…
Yoshi Tsuji and his team are great to work with. Always provide high quality support and introduce professional clients to us. It has been a pleasant experience working with Yoshi.
Thank you very much for sharing a five star rating here and for telling us about your service experience with Mr Tsuji, our Japan Desk Manager. We are very glad you have had such a good experience and found the lettings process to be professional. Thank you for your custom.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves Ealing's London office has 526 reviews across two platforms: 153 on Google, 373 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Benham and Reeves Ealing is rated 4.6 out of 5 across all 526 reviews, and 4.8 out of 5 on Google from 153 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Ealing, London won Trusted Agent.
Benham and Reeves Ealing, 2 Dickens Yard, Longfield Avenue, London W5 2TD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.