Benham and Reeves Ealing reviews

★★★★★ 5/5

Trustpilot

Rahim 👍

Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.

Riz · 6 March 2026

★★★★★ 5/5

Trustpilot

Benham and Reeves as an estate agents…

Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.

Misty · 4 April 2024

★★★★★ 5/5

Google

B&R has been the agency for the flat I have been living for 2.5 years now. Thus far, no bad experience. The team has been prompt to resolve any issues. The most recent experience with Claire on a heating issue was in banking terms an absolute 'customer delight'. Claire was a 'rockstar' and got through the procedures at her organisation swiftly in order to get the vendors to work & resolve the heating issue at my house. Otherwise also, my experience with Nick and others in the letting team has been good. Thumbs up to Claire specifically 👍

Sumeet · 16 June 2022

★★★★★ 5/5

Trustpilot

Yoshi Tsuji Is the most amazing agent…

Yoshi Tsuji Is the most amazing agent in London. I can fully trust my property with Yoshi. Have been working with him for 5 years and this long term partnership doesn’t come for no reason.

Chen · 12 June 2026

★★★★★ 5/5

Trustpilot

Very easy and fast process finding us a…

Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!

EB · 19 September 2026

★★★★★ 5/5

Google

Previously was given 3 stars review was given to the property management. After some communications, the property management tried to improve and rectify the issues, so change to 5 stars. Hope they can uphold the service in the near future to avoid anymore frustration to the clients/tenants.

C · 23 September 2024

★★★★★ 5/5

Trustpilot

Dinesh was excellent during the whole…

Dinesh was excellent during the whole purchasing process

Gytautas · 12 December 2025

★★★★★ 5/5

Trustpilot

We are satisfied with the service provided by Benham and Reeves

We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.

LaiLai · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent and professional

Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,

Fehintop · 29 April 2026

★★★★★ 1/5

Trustpilot

The most unpleasant experience I’ve…

The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.

Ryan · 20 April 2026

★★★★★ 5/5

Trustpilot

Excellent service provided by Ivan Hrissimov

Excellent service provided by Ivan Hrissimov as always - highly responsive, great attention to detail and very professional - could not ask for a better lettings agent. Thanks Ivan for your hard work!

Mrs · 24 January 2026

★★★★★ 5/5

Trustpilot

Benham and Reeves are a great letting…

Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.

FAIZ · 2 April 2024

★★★★★ 5/5

Trustpilot

The Japanese team is really wonderful

The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.

Joy · 25 June 2026

★★★★★ 5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021

★★★★★ 1/5

Trustpilot

Never ending problems and expenses

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.

Mariana · 17 September 2021

★★★★★ 5/5

Trustpilot

Nick and the team at Benham & Reeves

Nick and the team at Benham & Reeves, Colindale, could not have been more helpful and supportive as I purchased a flat in the local area. They took time to understand my requirements and targeted viewings to match. They ensured all parties stayed up to date and fully informed with the process through to exchange. I would highly recommend.

Karen · 31 October 2023

★★★★★ 5/5

Trustpilot

My experience working with Mr Abbas…

My experience working with Mr Abbas Efir has been really pleasant. He takes initiatives and is always prompt and responsive in every of my enquiry. I’m so glad that my letting investment is well managed by a professional like Abbas.

Lena · 13 October 2024

★★★★★ 5/5

Trustpilot

Great Exp at Hammersmith Branch

Hi, my experience with Benham and Reeves at the Hammersmith branch has been great. Yuan and Wesley have been really helpful in letting my apartment. Wesley in particular was great in explaining the details behind the letting, while Yuan was generous with her time and also v prompt coming back to me. They made the whole process really smooth, and I would recommend them for others.

Daryl · 28 March 2023

★★★★★ 5/5

Google

We were unfortunate to lose a property at the last minute when the landlady decided to take a property off the market for personal reasons, but Benham & Reeves were able to see us that day and get us a property sorted and the paperwork through all within the short timeframe available, which we were extremely grateful for, as otherwise we could have been left without a property to move into! We were in communication with Nick Hubbard and he was really quick at responding and sorting everything, and was able to negotiate us a great rate on the property with the landlord. Were definitely happy with the experience and would recommend Nick as an agent.PositiveResponsiveness, Quality, Professionalism

Stephen · 16 June 2021

★★★★★ 5/5

Trustpilot

Letting with a twist!

Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!

Barbara · 11 April 2024

★★★★★ 5/5

Trustpilot

Eren Ersoy from Benham & Reeves…

Eren Ersoy from Benham & Reeves Highgate was incredibly helpful in helping me secure a tenancy under trying circumstances. He took the time to understand the position I was in and truly went above and beyond to fulfil my needs as a tenant. He remained sensitive about a recent bad experience with another agency and made me feel calm throughout the process. Would highly recommend, especially if you need someone who actually listens to you and honours your wishes.

Elle · 9 June 2021

★★★★★ 5/5

Trustpilot

Excellent service by Mr Di Gong and his team

Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!

Junhan · 23 October 2024

★★★★★ 1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021

★★★★★ 5/5

Google

We had a great experience with the team and especially Yuan (our agent). Our queries were responded within time and Yuan was always available. Thanks to everyone in the team for being through the process with us and finally materialised the deal.

Priyanka · 10 August 2024