Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Letting Agents
Benham & Reeves are great at what they do, the staff are efficient and friendly who made the whole process of getting new tenants easy, a pleasure to deal with them - particularly Rahim Velji who was our letting agent
Toulous · 26 March 2024
Agent replied · 12 June 2024
Hi Toulous, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Rahim and our Colindale lettings team. Thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotBengam &Reeves ,very helpful and professional people
Bengam &Reeves is a very serious company! And very very helpful! Rubel is very friendly and he helped me with all I need to know and do . I recommend this company as they are very professional people
Oana · 3 May 2024
Agent replied · 12 June 2024
Hi Oana, its great to hear you've had such a positive experience with our lettings service in Kensington and we appreciate you recommending us, thank you for your custom.- Ruth, B&R
★★★★★ 1/5
TrustpilotWorse management ever
The worst in the world renting experience
Vladislava · 19 August 2026
Agent replied · 25 September 2026
Hi Vladislava, I believe our property management and lettings teams have been in dialogue with you regarding the points you've raised. Hopefully a satisfactory outcome will happen when the other matters that we cannot get into on a public platform are resolved.
- Emily, B&R
★★★★★ 5/5
TrustpilotMy experience with Francesca Moralis…
My experience with Francesca Moralis was outstanding. She was professional and responsive, swiftly securing reliable tenants for my property. The entire process was seamless and stress-free. I highly recommend her services.
Munera · 4 August 2024
Agent replied · 24 August 2024
Hi Munera, thank you very much for your lovely service feedback, we're pleased to hear you've had such a great experience as a landlord with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Ro · 15 July 2026
Agent replied · 25 September 2026
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotAbbas Efir has been a reliable and…
Abbas Efir has been a reliable and diligent property management administrator during the last 7 years I’ve been dealing with B&R. He’s always responsive and gone the extra mile to accommodate my requests. You can rely on Abbas to relieve the stress of owning/leasing out your property.
Patrick · 24 March 2025
★★★★★ 5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home for myself and my daughter. His support went above and beyond a transaction and he was there every step of the way, nothing question was a sill one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Munira · 16 July 2024
Agent replied · 24 August 2024
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Lorraine · 16 September 2024
Agent replied · 24 October 2024
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
★★★★★ 5/5
GooglePenny was incredibly helpful and responsive throughout my flat purchase in London. Her professionalism and expertise made the process smooth and stress-free. I would not hesitate to recommend her to anyone in search of their home in London!
Dave · 17 March 2024
Agent replied · 15 June 2024
Hi Dave, thank you for your kind feedback which Penny and the sales team are very pleased to see. We are really glad to hear the service provided was stress-free for you, this is what we always aim to achieve. Thanks very much for your custom and for sharing a five star rating here.
- Emily, B&R
★★★★★ 5/5
GoogleSometimes a good service is not about doing something extraordinary. It's about getting the basics right. Having worked with different agencies during move-ins in the past, I can certainly say that Benham And Reeves have been the best to work with. Easy, approachable, responsive and have been a delight to work with. Never has been a move-in this easy and seamless. Big thanks to them.PositiveResponsiveness, Professionalism
Satish · 16 June 2021
Agent replied · 15 June 2024
Thank you Satish for these very kind words for your five star rating. We are really glad to hear our Ealing lettings team went beyond your service expectations. Its always our aim to make the moving experience as seamless as possible so it's great to know we got this right for you.
best regards, Emily, B&R
★★★★★ 5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Z · 16 December 2022
Agent replied · 12 June 2024
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
★★★★★ 5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Ma · 20 February 2023
Agent replied · 12 June 2024
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
★★★★★ 1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
ML · 9 September 2024
Agent replied · 24 October 2024
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
★★★★★ 5/5
GoogleI had a great experience with Benham&Reeves and would like to say a huge thank you to Greta and Nick. They are both truly professional, very responsive and really helpful.
Thank you for your understanding, patience and exceptional assistance. I will definitely recommend your service.
Thank you!!!
Milena · 21 July 2023
Agent replied · 15 June 2024
Hi Milena, thank you for your lovely feedback and five star rating which Nick and Greta are very appreciative of. We're very happy to hear you've benefited from their experience, understanding and patience and glad its all working out well for you.
- Emily, B&R
★★★★★ 5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
David · 7 September 2023
Agent replied · 12 June 2024
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
David · 20 January 2024
Agent replied · 12 June 2024
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
GoogleI would like to thank Greta especially and also Darcey for all their help and assistance through my house search. I had all sorts of questions and worries and they were quickly addressed and I felt very happy with their service. Thank you.
Precious · 20 August 2023
Agent replied · 15 June 2024
Hi Precious, thanks very much for your kind feedback and five star rating shared here. Greta and Darcey are very encouraged seeing this and pleased to know you are happy with the service receieved.
- Emily, B&R
★★★★★ 5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
David · 15 September 2023
Agent replied · 12 June 2024
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
★★★★★ 5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Adl · 30 April 2026
Agent replied · 4 June 2026
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process.
- Emily, B&R
★★★★★ 5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
John · 29 May 2026
Agent replied · 24 August 2024
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service
As a long term oversea property investors in London, We found Benham team very service-oriented and reliable in the property management services. Special mention must go to Abbas who has an exceptional skills in surpassing customers expectation, Abbas is very attentive to details, and communication skill has been excellent. Keep it up Abbas. Thank you.
Dr · 6 April 2022
Agent replied · 12 June 2024
Thank you very much Dr Wong, Abbas & all of the London property management team are very encouraged by your lovely feedback and five star rating. It's really appreciated and we will endeavour to keep up the good standard!- David M, B&R
★★★★★ 5/5
GoogleMy partner and I have had a really positive experience with Benham & Reeves. They’re very helpful when we have any issues - most recently, we had a problem with our door lock and Ionut our property manager helped us resolve the problem quickly and efficiently. We feel confident and reassured that he’s always on hand with any issues or queries we might have. I’d definitely recommend the agency.
Priyankaa · 23 September 2024
Agent replied · 23 October 2024
Hi Priyankaa, we're very pleased to hear you've been having an efficient lettings and property managment service with us in Ealing. Thank you for your continued custom and for sharing a five star rating here.
- Ruth, B&R
★★★★★ 5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Mark · 29 April 2026
Agent replied · 4 June 2026
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleWe recently moved into our new home and Greta and Nick were amazing throughout the process. They answered all our queries super quick and made the transition effortless. It was a pleasure having them to guide us through. Recommend Benham&Reeves 10/10.
Rachel · 21 July 2023
Agent replied · 15 June 2024
Thanks Rachel, it's really great to hear you've had such amazing service from Nick and Greta in our Ealing lettings team. We are delighted you've found the service such a pleasure and effortless, this is what we strive to achieve for all our tenants.
- Emily, B&R
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