Trusted Agent profile
★★★★★
526 reviews across 2 platforms
2 Dickens Yard, Longfield Avenue, London W5 2TD
Benham and Reeves Ealing's London office at 2 Dickens Yard is rated 4.6 out of 5 across 526 reviews on two platforms, including 153 Google reviews rated 4.8. The 373 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Benham and Reeves Ealing. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBest letting agent
Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.
Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
GoogleThe team at the Ealing office exceeded all expectations and assisted greatly when our sales process was slow-moving. A huge shout out to Yuan Luo who went over and above for us several times and particularly in the run up to completion. Our heartfelt thanks to you all.
Hi Shahla, we're thrilled to hear you've had such a good sales service experience. Yuan is pleased to hear you've felt well supported through the process. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom. - Emily, B&R
5/5
GoogleWe have had the best experience as tenants with Benham & Reeves. Chloe, our property manager, is a star 🙌 We have been in such good hands and well-looked after whenever an issue has come up and everything is sorted timely and professionally. We have been with other agencies before during our lifetime but I can honestly say that Benham & Reeves in Ealing have been the best we ever dealt with. Keep up the amazing work everyone and thank you!
Hi Maria, we're very glad to hear you are having such a positive renting experience and you are benefiting from Chloe's professional property management expertise for our Ealing lets. We value your custom and five star rating shared here. - Ruth, B&R
1/5
TrustpilotBenham and Reeves were awful and it was…
Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.
Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R
1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Hi Sanjyukta We're sorry to see this here as we are already in touch with you about the conclusion of this. The tenancy end date was 6 March. The check-out report was sent to you 10 March. There is a dispute over deductions, so negotiations have been ongoing. You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law. - Emily, B&R
4/5
TrustpilotThe sales force and customer experience
Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?
Hi Suzan, thanks very much for taking the time to tell us about your experience in the selling of of your property. The market has been very up and down and we are glad we were able to get the sale over the line and to your satisfaction. Thank you for your patience along the way - Nick, Tom and Penny appreciate your kindness and your custom.- Emily, B&R
5/5
TrustpilotOur letting experience with Benham & Reeves
We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..
Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotRecently moved into White City Living
Recently moved into White City Living, and the service from the team at Benhams has been exceptional.
Thanks very much for this delightful feedback about the service you have received from our lettings and property management team, we are thrilled to hear you feel so well supported as a tenant renting with Benham and Reeves. Thanks for taking the time to ackowledge the service provided here which Di and Denisa are glad to see. - Emily, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.
Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotExcellent agent and services
Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.
Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R
5/5
GoogleI’ve been dealing with Benham & reeves for several tears as my letting agent and my management company , they are really great , helpful , friendly and always doing their best to keep me happy . And when i wanted to sell my apartment Thomas and his team did a great job and helped me out to sell it . I’m really happy to deal with such a dedicated team .
Hi Mohamed, we're very pleased to hear you've had such a good service experience with us letting your property over the years and then selling it for you. It has been a pleasure for Nick and Thomas to be of service and we appreciate you sharing a five star rating here. - Ruth, B&R
5/5
TrustpilotExcellent property management service, highly recommend!
I’ve been using Benham & Reeves to manage my rental property, and I couldn’t be happier with the service. From start to finish, they’ve been professional, responsive, and proactive in handling everything. My letting agent, Samuel Collins, has been particularly helpful, always keeping me updated and ensuring the tenancy runs smoothly. It’s a relief to have such a reliable team taking care of everything. Highly recommended!
Hi Ding, we are thrilled to hear you are having such a great service experience having your rental property let and managed by Benham and Reeves. We are glad to hear you are well supported, notably by Samuel which is great to hear. Thanks for your continued custom, it is appreciated. - Ruth, B&R
5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotExcellent service from Kaiju Matsuda at B&R
I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!
Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom. - Ruth, B&R
5/5
Trustpilot5 Stars - Stress-Free Move Thanks to Rahim
Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.
Thank you Rashma for this lovely service feedback with Rahim and Raj are thrilled to see, we appreciate your custom.- Ruth, B&R
5/5
TrustpilotGreat experience working with Abbas Efir
I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng
Hi Cheng, thank you for sharing a five star rating here. We're very pleased to hear your property management service expectations are being exceeded. Abbas and all of the property management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves.- Ruth, B&R
5/5
TrustpilotGreat experience with Benham and Reeves
I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton
Hi Sandra, we're very pleased to hear you are having a great service experience renting with us since March 2021 and glad to hear you have found Wesley and Veronica so helpful during this time. We appreciate your custom and for sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotGreat experience
We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.
Hi YH, thanks for sharing a five star rating here for the service you've had with Di and Joanna in our lettings team, we are very pleased to hear you've felt so well supported throughout. - Ruth, B&R
5/5
TrustpilotBig thanks to the team at B&R
"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"
Hi SK, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience and that things are working well for you as a Landlord with Benham and Reeves. Thank you for your continued custom. - Ruth, B&R
5/5
GoogleBenham & Reeves Ealing Estate Agents provided a professional, dedicated and well-managed service throughout the sale of our property. From the marketing strategy and viewings to final steps, we felt supported and well-informed at every stage. A special thanks to Thomas Grossi, Sales Manager and Yuan Luo, Sales Negotiator.
Hi Alison, thanks very much for sharing a five star rating here which Tom and the Ealing property sales team are very pleased to see. We are really glad you felt well supported throughout the process of your property sale. It has been our pleasure to assist you. - Ruth, B&R
5/5
TrustpilotDinesh is very responsible end to end…
Dinesh is very responsible end to end and always replies super fast
Thank you Ivy, we're thrilled to hear you've had such a great service experience from Dinesh in our East London sales team. We are glad to hear he has been so responsive. Thanks for your custom. - Ruth, B&R
5/5
GoogleWe recently ended a two year tenancy through B&R at the Dickens Yard complex and we wanted to express our heartfelt thanks and appreciation for the great experience we had with the team at B&R Ealing (who let us the property) and the Hammersmith team (who found a new tenant so that we could move into our new home earlier). In particular, we wanted to acknowledge our lettings negotiator Greta Andrijauskaite who managed the viewings, contracting and move in process. Our impressions of real estate agents was at an all time low but she has certainly restored our faith in real estate agents. Before moving to Dickens Yard and dealing with Greta, we had an absolutely horrible experience with another boutique real estate agency. Our experience was so bad, to the point at which we had to report them to The Property Ombudsman for malpractice. It made us really apprehensive about dealing with real estate agents again. But we are so very grateful that Greta looked after us when we found our new home in Ealing. Her approach is of the highest professionalism and she looks out for the interests of not just the landlord but also tenants as well, which certainly wasn't the case with our previous agent. She went above and beyond to make sure everything was smooth for our move in and she has always been helpful to us throughout our tenancy even though the day-to-day maintenance of the property wasn't directly managed by B&R but directly with our landlord. We've enjoyed having conversations whenever we see each other and Greta has been an absolute angel with our dog who loves her to bits now. As tenants we couldn't have asked for a better experience, so thank you Greta for making our tenancy and time in Dickens Yard a very memorable and happy one.
Thank you Georgina for sharing a five star rating and you lovely feedback about the excellent service you've had. Greta and all of the lettings team are thrilled to see this and very pleased to hear you've benefited from our expertise here. - Emily, B&R
5/5
TrustpilotSupportive
Shali and Darcey were quite supportive in the entire process.
Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom. - Ruth, B&R
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Benham and Reeves Ealing's London office has 526 reviews across two platforms: 153 on Google, 373 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Benham and Reeves Ealing is rated 4.6 out of 5 across all 526 reviews, and 4.8 out of 5 on Google from 153 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Ealing, London won Trusted Agent.
Benham and Reeves Ealing, 2 Dickens Yard, Longfield Avenue, London W5 2TD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.