Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery positive experience with the help…
Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.
Sue · 19 October 2020
Agent replied · 12 June 2024
Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotFinding New Tenant
Benhams has looked after my properties in London for a long time. During a recent experience when finding a new tenant for one of my vacated properties, I was a bit disappointed the rental agent was not aggressive enough to ask for what I believed the market rent was. I insisted and we ended up finding a tenant at the rent that I wanted and thought reflected a fair price.On the actual ongoing management of my flats, Benhams does a good job and my agent is very responsive.
Babak · 27 July 2023
Agent replied · 12 June 2024
Hi Babak, thank you for your continued custom which we do appreciate. We are very pleased to hear you are finding the management service so responsive and meeting your high expectations. - Emily, B&R
★★★★★ 5/5
TrustpilotExcellent service! Thank you!
Nick Grossi has been very polite and helpful, always responds quickly when I need him assistance. The whole buying experience was stress free. I cannot recommend them enough! Thank you so much for helping me buy my first home!
Zi · 19 December 2022
Agent replied · 12 June 2024
Hi Zi, Nick and all the Colindale property sales team are very encouraged by your lovely feedback here. We are really glad we were able to play a small part in your first foray into owning your first home. Best of luck to you!- Emily, B&R
★★★★★ 5/5
Trustpilotall staff very kindly and ready to give…
all staff very kindly and ready to give me answer
Paolo · 24 March 2026
Agent replied · 12 June 2024
Hi Paolo, thank you for your kind comment shared here, we are glad you have found our staff kind and helpful, this is great to hear. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleThe team have been very helpful and professional during the entire process. Raj, in particular, maintained a good level of communication, updating me on progress and next steps. He has efficiently dealt with all my queries and shared valuable information in a timely manner. I greatly appreciated everyone's support at Benham & Reeves.
Tatiana · 26 December 2024
Agent replied · 9 January 2025
Hi Tatiana, thanks very much for sharing a five star rating here which the Ealing team are thrilled to see, we are glad you've found the lettings service efficient. Thanks for your custom, it's appreciated.
- Ruth, B&R
★★★★★ 5/5
GoogleClaire at Benham & Reeves has been a first rate manager for my buy to lets. Always quick to respond and proactive addressing any issues. Great professional service.
Richard · 12 October 2025
Agent replied · 12 October 2026
Hi Richard, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience from Claire in our property management team. We are glad things are working well for you as a Landlord and you feel well supported. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotWe have been dealing with Mr Raj Miah…
We have been dealing with Mr Raj Miah for letting agents for the two property we have in Colindale .The one in Beaufort Park our experience is for last 6 years . We have found service professional and excellent. We decided to use Raj for our another property at Silver work last year as we found Raj Miah better than the agent we were using at Siver work. We will continue to support him and his team .
Viral · 4 September 2023
Agent replied · 12 June 2024
Hi VV, we're very happy to hear you've had such a great experience as a landlord with us. Raj would also like to thank you for leaving a five star rating here, it's appreciated.- David, B&R
★★★★★ 5/5
GoogleThanks to Greta and Darcey, we managed to move in our first home very easily. They were willing to help us for each step. We are very grateful.
Prescillia · 19 October 2023
Agent replied · 15 June 2024
Hi Prescilla, it's great to hear you've felt well supported in your new rental home, Greta and Darcey are thrilled to hear this, many thanks.
- Emily, B&R
★★★★★ 1/5
Trustpilot!!!!Be carefule of this agent!!!
!!!!Be carefule of this agent!!!(Final update: I got back my deposit in full after a time-consuming process which was not necessary.)In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease.1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me £50.Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it.Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.
Wong · 6 July 2023
Agent replied · 12 June 2024
Hi Wong, the process for deposit return takes time when all parties have to agree on dilapidations. Our records show that your complaint was looked into already and you were satisfied with the final outcome so its disappointing to see your 1 star review but we take on board your comments and have relayed them to the management team.- David M, B&R
★★★★★ 5/5
TrustpilotGreat team and support from Benham &…
Great team and support from Benham & reeves thanks to Wesley for finding the right home for me and Fiona for all the support she provided, wish them best of luck
Mustafa · 29 July 2023
Agent replied · 12 June 2024
Hi Mustafa, thanks very much for sharing a five star rating here. Wesley and Fiona are very pleased to hear you've felt well supported in your property search and were glad to help you secure the right home. - Emily, B&R
★★★★★ 5/5
TrustpilotGreat service
my experience with B&R has always been a smooth, no problems service. I have worked with Ivan for many years and he has always been extremely quick and helpful in finding suitable lettings. Overall very satisfied.
Franco · 21 February 2023
Agent replied · 12 June 2024
Hi Franco, thank you very much for your wonderfully positive feedback about the lettings service you've had from Ivan at our Highgate branch. We really appreciate your custom too.- Emily, B&R
★★★★★ 1/5
TrustpilotHorrendous Experience: Unprofessionalism, Neglect, and Anxiety-inducing Tactics
Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with monosyllabic responses like "No." If you try to talk to anyone above the agent, you are fully neglected. They operate like a bunch of shark lawyers, always in favor of the landlords, neglecting completely that you are a human being. It was a terrible, toxic, and extremely harmful experience. I even had an anxiety attack because of them. Avoid them at all costs.
Javier · 22 June 2023
Agent replied · 12 June 2024
Hi Javier, our lettings director has reviewed all the correspondence and could not find anything untoward, it was all routine exchanges between us and yourself. We are sorry you did not like the outcome but the deposit laws are in place to protect applicants, tenants and landlords interests equally, these are not our own laws. Further details can be sent to you if you email to info@benhams.com- David M, B&R
★★★★★ 5/5
TrustpilotThank you Rahim!
Rahim has always been very responsive and helpful for all my queries. Thank you Rahim.
Debaleena · 27 June 2024
Agent replied · 24 August 2024
Hi Debaleena, many thanks for sharing a five star rating here - we are all very pleased to hear you've been finding Rahim so responsive, he is a long-standing member of our lettings team and its great you are benefiting from his expertise. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotExceptional Service
I highly appreciate all the help and support I was offered by Thomas and Nick at Benjamin and Reeves with the purchase of my flat. Thomas assisted with liaising with the seller regarding the offer so swiftly and professionally. Nick helped from the moment of viewing and right until the end. Communication with him was invaluable in keeping things smooth and on track. The process would have taken much longer without his help. Many thanks for everything
Natalie · 22 August 2023
Agent replied · 12 June 2024
Hi Natalie, thanks very much for your five star rating re your property purchase. We are very pleased that you've had such a positive experience and everything went smoothly for you. We value your custom.- David M, B&R
★★★★★ 5/5
TrustpilotResponsive and Flexible
The team are responsive and are as flexible as possible which is great when you're a landlord overseas. I want to call out Abbas who truly is a pleasure to work with - kind, approachable and ever the professional. Thank you Abbas for making this journey a lot easier for me!
AK · 28 September 2020
Agent replied · 12 June 2024
Thanks very much for your lovely feedback about our property management service. We understand the hassle it can be when you are overseas and far away from your London property investment. Abbas was very encouraged to see your kind words here. Thanks again, Emily , B&R
★★★★★ 5/5
TrustpilotVery prodessiona ,helpful and…
Very prodessiona ,helpful and supportive team.At all times with all the enquires during the letting process and after Highly recommend Big thank you to Kevin, Joyce and Maria who assisted with our new tenancy.RegardsAlejandro
Alejandro · 28 March 2023
Agent replied · 12 June 2024
Thanks Alejandro for your lovely feedback about the suport you've had from our Surrey Quays lettings team. We're glad you like your new London home.- David M, B&R
★★★★★ 5/5
TrustpilotMy letting agent
My letting agent, Rahim Velji, is very professional and helpful.
Aoran · 8 March 2026
Agent replied · 12 June 2024
Hi Aoran, thanks for sharing your lovely service feedback here for Rahim in our Colindale lettings team. We are glad to hear you feel well supported with Benham and Reeves as your letting agent! Thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotFriendly and easy to deal with.
S · 8 April 2026
Agent replied · 4 June 2026
Hi SP, thanks very much for your review, we are glad to hear you've found us friendly and easy to deal with, this is great to hear. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotEfficient Sales Team
The property sales manager and sales negotiator successfully assisted me in selling my property within a short period at a satisfactory price. They were very professional and reliable and constantly updated me on sales progress. In addition, they were responsive to my needs and coordinated well with other professionals such as my solicitor till the completion of the sale.
Yoon · 16 August 2024
Agent replied · 24 August 2024
Hi Y, we are very pleased to hear that you've had such a positive service experience in the selling of your property and that you found the Benham and Reeves sales team professional and efficient. We appreciate your custom and you sharing a five star rating here.- Emily, B&R
★★★★★ 5/5
TrustpilotShaun and Edelyn have both been…
Shaun and Edelyn have both been fantastic. I had a great experience and would definitely recommend Benham & Reeves.
Yi · 14 December 2025
Agent replied · 25 December 2025
Hi Yi, thanks very much for sharing a five star rating here and for your positive feedback which Shaun and Edelyn n our Woolwich lettings team are thrilled to see shared here.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBenham & Reeves
Good customer service... Nick has been a huge help to me whilst buying my first home recently, answered my queries promptly, patiently and made the process smooth. Thank you for making it easy from viewing to completion.
Sultan · 13 November 2022
Agent replied · 12 June 2024
Thank you Sultan, it's great to see your highly complimentary feedback about Nick in our Colindale Sales team. We're pleased to hear you had such a great experience buying your first property with us and wish you all the best.- Emily, B&R
★★★★★ 4/5
GoogleMy experience with Benham & Reeves in getting my apartment was great. Particularly, the promptness of the team in responding to my requests (mails, texts, calls) even after work hours is really commendable. Also, the flexibility & support from the team during the process when there were last minute changes from my side as I had to move at an earlier date was great. I would definitely recommend Benham & Reeves to anyone looking to rent a property.
Oluwatoyin · 16 June 2023
Agent replied · 15 June 2024
Thank you Oluwatoyin, it's great to hear you had such a positive experience renting with us and that the service provided met all your expectations, that's great to hear.
- David M, B&R
★★★★★ 5/5
TrustpilotIvan at Benhams & Reeves in Highgate
We had a good experience with the Highgate office of Benham & Reeves. We had to find a rental property at short notice having lost a few through other agencies. We looked at quite a few in North London, and most were in poor condition, unrealistically priced or unavailable for weeks. Ivan found us a property which met our requirements and he and his colleagues also helped make the moving process smooth.
Richard · 4 November 2023
Agent replied · 12 June 2024
Hi Richard, we're very pleased to have been able to help you find the right rental property that met your requirements. Ivan has many years' experience and we're glad you were able to benefit from his expertise. - Emily, B&R
★★★★★ 5/5
GoogleMy overall experience with Benham & Reeves has been amazing …personally thanks to Greta & Mayra for being kind and settling all the things in timely manner .😇 …
Urvashi · 16 June 2023
Agent replied · 15 June 2024
Hi Urvashi, thank you very much for your positive feedback and five star rating shared here, we are pleased to hear you've had a good service experience with us.
- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
