Trusted Agent profile · London
★★★★★
574 reviews across 2 platforms
2 Dickens Yard, Longfield Avenue, London, W5 2TD
Benham and Reeves Ealing's office in London, at 2 Dickens Yard, is rated 4.6 out of 5 across 574 reviews on two platforms, including 190 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Ealing, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you so much to whole team of Benham and reeves for helping me finding a decent property. Also the property manager Tanya who has always delivered exceptional customer service.
Hi Rohit, thanks for sharing a five star rating here for our Ealing lettings and property management team, we appreciate your lovely feedback and are glad everything is working out well for you with Tanya's expertise. - Ruth, B&R
5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
1/5
GoogleRented with B&R for just over 2 years. I have to say at first I was happy with their service and how efficient they were at getting me into the flat. However, upon my departure they smacked me with a nasty bill that set me back around £450 for basic wear and tear and also withholding my deposit. Luckily I have a friend who is a solicitor and managed to get the charged removed. Wouldn’t use again.
Hi Tom, the disputed figure was £142 which you agreed to pay and all the correspondence on this was very pleasant from all parties. - Emily, B&R
5/5
GoogleI’ve had an excellent experience over the last 9 years with Claire Greenwood who has looked after the property and addressed any query or issue I’ve had promptly and professionally. Could not recommend highly enough. Always a pleasure to speak with and goes the extra mile. Thanks!
Hi Fanos, it's great to hear you continue to have excellent service from our property management team during 9 years, this is great to hear. Claire and the team are very pleased to see this feedback and your five star rating, it provides great encouragement for what can be quite a stressful job sometimes. Thank you again for your continued custom with Benham and Reeves Ealing. - Emily, B&R
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
5/5
GoogleThe staff (Tanya, Greta) at the Ealing branch have always been very helpful.
Hi Alex, thanks for sharing a five star rating here for our Ealing estate agents. We are pleased to hear you are happy with the lettings and property managment service provided by us, thank you for your custom. - Ruth, B&R
5/5
TrustpilotMany thanks to Benham & Reeves team
Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
5/5
GoogleEdelyn has been very helpful with all my questions and all requests. I would highly recommend this agency.
Thank you Dominika, it's great to see your five star rating and lovely comments here, Edelyn and all the lettings team here at our Ealing branch really appreciate it. - David M, B&R
1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
5/5
GoogleWe've had a great experience communicating with Abbas from Benham & Reeves, very professional, responsive, and helpful throughout. I’d highly recommend this team.
Hi P&A, thanks for your lovely feedback and five star rating shared here for our Ealing estate agents. We are glad to hear that your Lettings service experience has been a good one and you are benefiting from Abbas's expertise. Thanks for your continued custom. - Ruth, B&R
1/5
TrustpilotWorst agency in London
1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has fixed it yet.3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write off more money for poor cleaning, although we paid for professional one.4. The agency made appointments to view that apartment while we lived there: several viewings during the day. Showed that flat for two weeks until the agency found clients to rent it.
Hi Daria, sorry to see your complaint here, I will look into this to see what has happened. Deposits are usually returned in a timely manner but can be delayed if delapidations are not agreed by the tenant or landlord. Let me look into this further. regards, Emily B&R
5/5
TrustpilotAn excellent service as always from…
An excellent service as always from Ivan Hrissimov and the team at B and R in Highgate.
Hi Kate, thank you very much for your five star rating here, Ivan is pleased to see this. It is our pleasure to be of service and thank you for your continued custom.- Emily, B&R
1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
1/5
TrustpilotAfter 18 days still waiting for repairs/mattress removal
I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.
Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R
5/5
GoogleI had a great experience renting with Benham& Reeves Ealing branch. Nick was always very responsive and professional. The process was smooth, clear and fast. I would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Thank you Marta, lovely to see your positive feedback and receive a five star rating for our Ealing estate agents. Nick is ready to help anyone you recommend and we hope you enjoy your tenancy. Best regards, Emily Taylor, B&R
5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
5/5
GoogleAlways very grateful to Tanya at Benhams and Don at the Trust for their prompt and helpful response to all issues.
Hi Chris, thanks for your lovely positive feedback shared here for our Ealing lettings and property management team, we appreciate your custom. - Ruth, B&R
5/5
GoogleThe team at B&R have been great in supporting with my tenancy over the past 7 years. Great team!
Hi Deborah, thanks for sharing such lovely feedback for the Landlord service you've been having from our Ealing lettings and property management team. We are thrilled to hear you know you feel well supported and that the service continues to be excellent, this is great to hear. We value your continued custom. - Ruth, B&R
5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
5/5
TrustpilotGreat experience selling my Woolwich…
Great experience selling my Woolwich flat. Dinesh Kumar in the Woolwich office was excellent in every respect, helpful, sensible and proactive in helping with completion. I would use again if I had another flat!
5/5
TrustpilotUk reliable property management company
We’ve been engaging Benham & Reeves to lease our uk apartment last few years . As a foreign investor , their responsiveness and professionalism are commendable. They’ve consistently take good care of my property , ensuring it’s well maintained to attract the best tenants . Their tenant screening process is thorough and we’ve been having responsible
5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
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Yes. In The Trusted Agent 2026 awards: Benham and Reeves Ealing, London won Trusted Agent.
