Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI'm Anna from Italy, and i met Tommy Lorusso who with great availability and courtesy introduced us to the skills of Benham and Reevs. For the sale of the house we had the best possible assistance and the great availability and professionalism from Hasan Doymus who managed to reach the price we expected and in a short time. Thank you Tommy and Hasan very much for this experience that left me very satisfied.
Per · 16 August 2024
Agent replied · 23 August 2024
Hi PN, we are very pleased to hear that you've had such a positive service experience in the sale of your property and that you found the Benham and Reeves sales team professional and efficient. We appreciate your custom and you sharing a five star rating here.
- Emily, B&R
★★★★★ 5/5
GoogleVery happy with their service, they helped to managed everything from A to Z. Million thanks to Jammie Li for the outstanding job.
Allan · 14 March 2026
Agent replied · 14 April 2026
Hi Allan, thanks very much for sharing a five star rating here which Jammie and the Canary Wharf lettings team are very pleased to see. We are glad you are happy with the service and everything is working well for you.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience
We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.
YH · 18 March 2026
Agent replied · 7 June 2026
Hi YH, thanks for sharing a five star rating here for the service you've had with Di and Joanna in our lettings team, we are very pleased to hear you've felt so well supported throughout.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBig thanks to the team at B&R
"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"
S.K · 10 December 2025
Agent replied · 25 December 2025
Hi SK, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience and that things are working well for you as a Landlord with Benham and Reeves. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotDinesh is very responsible end to end…
Dinesh is very responsible end to end and always replies super fast
Ivy · 18 May 2026
Agent replied · 7 June 2026
Thank you Ivy, we're thrilled to hear you've had such a great service experience from Dinesh in our East London sales team. We are glad to hear he has been so responsive. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSupportive
Shali and Darcey were quite supportive in the entire process.
Clement · 8 May 2026
Agent replied · 7 June 2026
Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotProfessional service
The staff are professional and helpful and provide timely updates and useful info. My only negative point is that quotes for works are sometimes on the high side, but that is just my personal opinion/feeling.
LSR · 11 October 2026
Agent replied · 14 October 2026
Hi Mr Tang, thank you for your continued business as an overseas landlord with Benham and Reeves. Our Hong Kong team are glad to know that you feel well supported for the letting and management of your London properties and we note your observations too. Thank you for your continued custom.
- Emily, B&R
★★★★★ 5/5
GoogleQilin and Zhou were very helpful with the helping of finding and getting comfortabley moved in. Team was professional and everything went smoothly!
Junwen · 14 January 2026
Agent replied · 14 April 2026
Hi Junwen, thanks for your lovely feedback which the lettings and property management team are very pleased to see. We are glad you are having a good experience renting a property with us and feel well supported.
- Ruth, B&R
★★★★★ 5/5
GoogleSHAUN TAN has been our letting agent for a few years now. He’s been consistently great with communications and handling all the management, from finding tenants, maintenance and transitioning to new tenants. Everything has been smooth. Very professional indeed!
Gareth · 8 August 2025
Agent replied · 11 October 2026
Thank you Gareth, it's great to hear we are meeting your service expectations with regards to letting your property. Shaun and the lettings team are very pleased to see you share a five star rating here too, we appreciate your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI've used several letting agents over the years, and Benham & Reeves has been by far the most professional. They were proactive, efficient, and always available to answer my questions. The whole process was smooth from marketing the property to moving the tenants in. Five stars well deserved.
Aysha · 11 July 2026
Agent replied · 11 October 2026
Hi Aysha, we're so happy to have your custom as a landlord and are very glad to be exceeding your service expectations as a letting agent. Thank you for your kind feedback which the team here in Canary Wharf really value.
- Emily, B&R
★★★★★ 5/5
TrustpilotTeamwork Delivering Results!
Benham & Reeves (B&R) have done a great job in selling this flat. Big thanks to Nick at Beaufort Park Office for managing the process from the beginning to completion.Clear and frequent communication; efficient responses; and a real "can do" attitude, made this transaction happen.B&R knowledge and network at Beaufort Park is an invaluable and effective asset.Happy to recommend B&R and confident in their ability to deliver results!
STEVE · 26 June 2024
Agent replied · 23 August 2024
Hi Steve, it's great to see your five star rating and wonderful feedback here. We are thrilled to know you've had a great service experience from us with the selling of your apartment. Thank you very much for your continued custom, we appreciate it. - Ruth, B&R
★★★★★ 5/5
TrustpilotFantastic experience with my lettings…
Fantastic experience with my lettings agent Dele Lawal. Many thanks to Sylvie as well for always being on top of things
Isabel · 13 January 2026
Agent replied · 24 February 2026
Hi Isabel, we are glad to hear you are having such a fantastic experience letting your property with Benham and Reeves Hampstead. Our team are thrilled to see your kind feedback here, thank you.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExtremely helpful and timely service
I couldn’t recommend Benham and Reeves, particularly Kyle and Veronica highly enough. From the initial viewing till now, they have remained the most professional estate agents I have worked with. My flat is managed by Francesca, who is incredibly helpful and responds quickly too whenever there are any issues.Thank you, Benham and Reeves, for your timely assistance and professionalism
Sunny · 28 October 2024
Agent replied · 24 December 2024
Hi Sunny Kim, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Francesca's property management expertise. We appreciate your custom and five star rating shared here. - Ruth, B&R
★★★★★ 5/5
TrustpilotI had the pleasure of working with Nick…
I had the pleasure of working with Nick Grossi to sell my apartment, and I couldn't be happier with the experience. Nick's professionalism, expertise, and dedication truly set him apart. From our initial meeting to the final closing, he consistently went above and beyond to ensure a smooth and successful sale.Nick's knowledge of the real estate market was evident throughout the entire process. He provided valuable insights and guidance, helping me to accurately price my property and attract potential buyers. His marketing strategy was outstanding, showcasing my apartment in the best possible light and reaching a wide audience.One of the standout qualities of Nick is his excellent communication skills. He kept me informed every step of the way, promptly answering my questions and addressing any concerns I had. I always felt like a top priority, and that level of personal attention made a significant difference.
Chun · 1 September 2023
Agent replied · 10 June 2024
Thank you very much for your very kind feedback and five star rating which Nick and the Sales team are thrilled to see here. We are very pleased to hear that we met your service expectations and glad you benefited from Nick's expertise, we value your custom.- David M, B&R
★★★★★ 5/5
TrustpilotI would recommend Benham & Reeves, Ivan Hrissimov
I would recommend Benham & Reeves , we have used them for many years for renting our property in Highbury North London , they always give a first class service very proactive and honest advice. From day one when they started renting out our property I don't think we have ever had more than a couple of weeks of a void period if that. They carry out all the due diligence on the tenants and to date have all been professional people. I would like to make a special mention to Ivan Hrissimov who I have built up a good working relationship over the years.
Fearey · 2 August 2023
Agent replied · 10 June 2024
Thank you very much for this lovely feedback about the lettings service provided by Ivan at our Highgate estate agents. We are very pleased to hear we are continuing to meet your expectations - thanks very much for your trust.- Emily, B&R
★★★★★ 5/5
TrustpilotLily is exceptional
Lily is exceptional. She’s the most resourceful person I’ve ever worked with , and I’m extremely pleased with B&R, particularly because of her.
Doruk · 9 December 2025
Agent replied · 10 June 2024
Hi Doruk, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotHorrendous company
Horrendous company. Even worse lettings negotiators!! Especially Dele Lawal!! At what point does the boy not realise that prospective clients pay both the company’s and his financial remuneration. A really lax negotiator who seemingly has no interest in letting properties. No communication skills, no customer service skills and above all a lack of customer service! I would not recommend this company if they were the last lettings agent on the planet!!
Jonathan · 23 February 2024
Agent replied · 10 June 2024
Hi Jonathan, we are sorry to hear you have had a negative encounter with one of our lettings team so would you kindly email your details and more info about your experience to info@benhams.com so we can investigate this. - Emily, B&R
★★★★★ 5/5
TrustpilotHad a very smooth experience with the…
Had a very smooth experience with the company. Many thanks to Dinesh’s hard work to get my flat sold in time!
Lynn · 16 December 2025
Agent replied · 25 December 2025
Hi Lynn, we're glad you've found the property sales service efficient. Dinesh is very pleased to see this feedback. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGood experience dealing with Abbas Efir…
Good experience dealing with Abbas Efir Since early June 2023, I have been communicatingwith Abbas on several matters pertaining to the management of my flat.Abbas has been very approachable and helpful. He has a good grasp of the issues I was facing, is proactive and keeps me updated at all times.I find it a bliss to deal with Abbas as he usually responds promptly to my enquiries. Very client oriented and reliable.Thank you Abbas, for your assistance and support.
W · 9 July 2023
Agent replied · 10 June 2024
Thanks W Cheng, we appreciate you taking the time to leave a review and five star rating. We're very pleased to hear we are meeting your service expectations and Abbas is very happy to provide as much support as you need. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
GoogleMy move with Benham and Reeves was really great. Jeffrey assisted me in renting a property in Poplar , he was really helpful and he did work out the best deal for me.
William was assigned the property manager and he is very helpful and responsive. He goes the extra mile and tried to get things sorted. Ensure I have received notifications for any heating/hot water issues, addresses the complaints raised to him super quick. He also visited the property to ensure everything is running smooth, appreciate all his help and support throughout our stay. Will definitely recommend Jeffrey and William Clarke for going the extra mile and out of their way.PositiveResponsiveness, Quality, Professionalism, Value
Faiz · 11 June 2023
Agent replied · 11 June 2024
Thank you Faiz, we're really pleased to hear you had such a great service experience with us. Jeffrey is really pleased to hear you found him professional throughout too, thank you.
- Emily, B&R
★★★★★ 5/5
TrustpilotB/R has been a great property manager…
B/R has been a great property manager for us. They communicate extremely well and go above and beyond our expectations. Highly recommend to any property owner, professional representation through and through.
Colin · 25 September 2026
Agent replied · 10 October 2026
Hi Colin, we're very pleased to hear that you are happy with the lettings and property management service you are receiving as a Landlord. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSimon Sobeh's professionalism
Simon Sobeh handled the letting of my apartment and provided updates of the credit standing of the tenants and advise me on the property rental market in the vicinity of my apartment.Simon was professional in the handling of the letting of my apartment. Happy to have Simon handle the letting of my apartment.
Rona · 3 December 2024
Agent replied · 24 December 2024
Thank you Simon, it's great to hear we are meeting your service expectations with regards to letting your property. Simon in our Wapping lettings team is very pleased to see you share a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleAs a first-time landlord, I wasn't sure what to expect, but Benham & Reeves made the entire letting process straightforward and hassle-free. They explained every step clearly, handled all the paperwork professionally, and found reliable tenants in no time. Fantastic service throughout.
Al · 11 July 2026
Agent replied · 11 October 2026
Hi Al, we really appreciate seeing your feedback shared here for our Canary Wharf branch. It’s wonderful to know our lettings team helped make your experience as a London landlord smooth and stress-free. Thank you for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotAn amazing customer service
I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!
Mags · 22 April 2024
Agent replied · 10 June 2024
Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R
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