Trusted Agent profile · London
★★★★★
627 reviews across 2 platforms
Unit 1 Blake House, Admirals Way, Canary Wharf, London, E14 9UJ
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at Unit 1 Blake House, is rated 4.6 out of 5 across 627 reviews on two platforms, including 202 Google reviews rated 4.7. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Awesome and professional service by Benham & Reeves. Jammie Li is very professional and delivers great service. Overall, we are very happy with B/R team. Keep up the good work.
Hi Tommy, we're glad to hear you are having such a good service experience with Jammie from our Canary Wharf lettings team and to know that as a Landlord, you are being well supported. Thanks for your custom with Benham and Reeves. - Emily, B&R
5/5
GoogleWhen looking for a flat to rent, Benham & Reeves was by far the best estate agent that I dealt with. Di was incredibly friendly, professional, and transparent about the entire process. He answered all my questions (no matter how dumb) and provided clarity in the process where needed. I 100% recommend using them if you’re looking for a flat to rent. They definitely made the process easier and smoother than my previous experiences.
Hi Claire, we are thrilled to hear you are having such a great renting experience as a tenant of Benham and Reeves. Di appreciates your kind acknowledgement of his professional guidance. Thank you for your custom and for sharing a five star rating here. - Ruth, B&R
5/5
TrustpilotRaj Miah from Benham & Reeves manages…
Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless
Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R
5/5
TrustpilotExcellent Service!
When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!
Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R
5/5
TrustpilotA good agency
The agents, Yoshi and Ivan, worked very hard to find the right tenants for our flat. They took care of everything and ensured smooth process.
Hi, we’re so pleased our team have been able to assist you so effectively. Thank you for recognising the hard work of the Benham and Reeves to let and manage your London property and for your continued custom. - Ruth, B&R
5/5
GoogleExcellent service from the entire team at Benham & Reeves. They kept me updated throughout the letting process, offered helpful advice, and secured quality tenants at a competitive rental price. Their professionalism and attention to detail really stood out.
Thank you Fatima, it's great to hear we are meeting your service expectations with regards to letting your property. The Canary Wharf lettings team are very pleased to see you share a five star rating here and for your kind feedback, we appreciate your custom. - Ruth, B&R
5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
5/5
GoogleI appreciate the professional service provided by Benham & Reeves and I want to say thanks to Yoshi Tsuji for the expert service.
Hi Debby, thank you for sharing a five star rating here, we are glad you were able to benefit from Yoshi's lettings expertise. Thanks for your custom. - Ruth, B&R
5/5
GoogleAs first-time buyers, we had plenty of questions and concerns, but Marc did a great job guiding us through every stage of the purchase. He was patient, knowledgeable, and always available when we needed assistance. A fantastic experience.
Hi Bright, we’re delighted to hear about your positive experience of buying a property with Benham and Reeves in Canary Wharf. Helping buyers feel confident about their purchase is very important to us and Marc is glad he was able to be of assistance. Thank you for your custom. - Ruth, B&R
5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
5/5
TrustpilotThanks for your support
Thanks for your support, Your Flat is clean and very nice.
Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback! - Ruth, B&R
1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted. - Emily, B&R
5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
5/5
GoogleQilin was really helpful and supportive in securing my new tenant whilst I was away on vacation.
Hi Timbo, we're very pleased to hear you've had such a good service experience. Qilin the the lettings team are glad to see this shared here. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that provided by Yushi Tsuji and Kaiju Matsuda at B&R, they are professional, reliable and responsive.
Hi Marisa, thank you for your kind feedback regarding the service you have had from our Japan Desk team at Benham and Reeves. We are glad you have felt so well supported by Yoshi and Kaiju, this is great to hear. - Emily, B&R
5/5
GoogleI would like to call out for Jeff Boateng. I would have struggled without him but his professional, empathetic and willingness to go above and beyond attitude helped me find a home and live in there without stress. He is the nicest lettings manager I have known and very trust worthy.
Hi Vrinda, we're thrilled to hear you've had such a great experience renting a property with Benham and Reeves. Jeff is very glad to have been of service to you and we are pleased you've benefited from his lettings expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotBenham and Reeves as an estate agents…
Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.
Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R
5/5
TrustpilotSuper expérience
Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much
Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom. - Ruth, B&R
5/5
GoogleA big thanks to agent Jammie for her enthusiasm and patience, she helped me solve all issues before and after renting. Also, thanks to property manager George Georgalli for his prompt responses and efficient problem-solving. Great rental experience!
Hi Yanfei, we are pleased to hear you've a great renting experience with our Canary Wharf lettings team, both Jammie and George are glad to receive this acknowledgement of their lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
GoogleI have just moved into my new flat. Everyone from Benham & Reeves was great! They always replied quickly to my emails and answered all questions I had. They are professional and kind. I would like to thank Tan who was amazing throughout the whole process!! He answered all questions I had very quickly through WhatsApp - he even replied to some of my messages outside of working hours which made the whole experience easier! It is great to know that throughout my teenancy I will just be able to send a message to Tan (or to the rest of the team) and that I will receive a quick reply and that the team will do their best to help me! I have been renting properties for 9 years and this was the best experience I had. I would totally recommend them to friends&family! Thanks all! AlikiPositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Aliki, its wonderful to hear that you had such a great service experience with us here in Canary Wharf. We hope you will enjoy living in your new home. - Emily, B&R
5/5
TrustpilotRahim 👍
Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.
5/5
TrustpilotGreat Experience!
Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.
Hi Chenhao, we are pleased to hear you've had a great service experience renting a property with Benham and Reeves. Di and Joanna are glad to hear you've felt well supported throughout the process. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotNice service
Rahim and Anne have been amazing when handling our tenancy and very patient to answer the questions
Hi Ni, we are very glad to hear you are having a good service experience with our Colindale lettings team. Thank you for kindly sharing your feedback here. - Emily, B&R
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