Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the pleasure of working with Hasan on my recent flat purchase and I couldn’t be more satisfied with the experience. From start to finish, Hasan was professional, attentive, and highly knowledgeable about the market. He took the time to understand exactly what I need, helped me with negotiations, mediated the communication from the solicitors to the sellers and helped me navigate the entire process smoothly.
What really sets Hasan apart is his exceptional communication. He was always quick to respond (even when he was on holiday!), kept me informed at every step, and was available to answer any questions or concerns I had. His attention to detail and commitment to making sure everything went seamlessly was truly impressive.
Whether you’re buying or selling, I highly recommend Hasan as a trusted and skilled real estate agent. He goes above and beyond for his clients!
Jennie · 8 November 2024
Agent replied · 8 December 2024
Hi Jennie, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Hasan's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Paul · 30 March 2026
Agent replied · 7 June 2026
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom.
- Emily, B&R
★★★★★ 5/5
GoogleAgents were straightforward and tenancy kickstart process was smooth. Good leveraging of tech and good response management by lettings and management teams.
Joshua · 11 June 2026
Agent replied · 11 October 2026
Hi Joshua, thanks very much for your lovely feedback about the lettings and management service you've had from our Canary Wharf lettings team. We are glad you've felt so well supported. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleGeorge is a great property manager, really nice, helpful, and efficient! Highly recommended!
Michał · 11 August 2026
Agent replied · 11 October 2026
Thanks Michal, its great to hear you are well supported by our Property Management service. George is very pleased to see this here. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotBenham and Reeves were awful and it was…
Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.
Carlo · 29 September 2024
Agent replied · 22 October 2024
Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R
★★★★★ 4/5
TrustpilotThe sales force and customer experience
Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?
Suzan · 27 September 2024
Agent replied · 22 October 2024
Hi Suzan, thanks very much for taking the time to tell us about your experience in the selling of of your property. The market has been very up and down and we are glad we were able to get the sale over the line and to your satisfaction. Thank you for your patience along the way - Nick, Tom and Penny appreciate your kindness and your custom.- Emily, B&R
★★★★★ 5/5
GoogleRenting a property through Benham and Reeves was an absolute pleasure. I would like to extend my special thanks to Rosie for her dedicated assistance in preparing all the required documents, and to Deimante for her prompt and efficient support with maintenance issues
Emily · 14 December 2025
Agent replied · 14 April 2026
Hi Emily, we're thrilled to hear you've had such a great experience renting a property with our City team. We are glad to know you've felt well supported as a tenant. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWe recently purchased a property with Hasan Doymus, cannot recommend enough.
We were introduced to Hasan at the viewing of our new property where he answered all the questions we had, took the time to walk us through the properties history etc. We decided to put an offer in, and Hasan could not have been more accessible and helpful.
We were unlucky enough to engage an awful conveyancer/solicitors firm (didn't know how incompetent they were until it was too late in the process!) who would ignore emails, not submit enquiries/submit them late etc. Hasan acted as the go-between for us and the seller, and was honestly more instrumental to the sale than either of the solicitor firms. Without him we doubt it would have gone through. He chased leaseholders for documents, solved quick enquiries that had been sat on for months, and acted as a sounded board for our concerns. He went above and beyond.
We were first time buyers, and Hasan took the time to explain the entire process and support us with whatever we needed, even though as buyers we were not technically his client. No enquiry was too small, and no task too big for Hasan.
If you are lucky enough to get Hasan as your estate agent, he will make what can be a very stressful process as smooth and easy as possible. We would absolutely buy or sell with him again, and could not recommend him highly enough. We hope he is commended for his effort, diligence and integrity.
Thank you Hasan!
Chloe · 25 September 2024
Agent replied · 25 October 2024
Hi Chloe, thanks very much for leaving such a lovely account of your recent experience as a first time buyer with Benham and Reeves. Hassan the property sales team are very pleased to see your kind feedback and five star rating here. We are glad you were able to benefit from our sales expertise and get the property across the line for you. We wish you well in your home.
- Emily, B&R
★★★★★ 5/5
TrustpilotKayleigh Weston
Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.
Suzan · 18 September 2024
Agent replied · 22 October 2024
Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
★★★★★ 1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Sanjyukta · 28 April 2026
Agent replied · 7 June 2026
Hi Sanjyukta
We're sorry to see this here as we are already in touch with you about the conclusion of this.
The tenancy end date was 6 March. The check-out report was sent to you 10 March.
There is a dispute over deductions, so negotiations have been ongoing.
You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law.
- Emily, B&R
★★★★★ 5/5
TrustpilotOur letting experience with Benham & Reeves
We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..
Vuslat · 20 May 2026
Agent replied · 7 June 2026
Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent agent and services
Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.
Nathan · 7 September 2024
Agent replied · 22 October 2024
Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R
★★★★★ 5/5
GoogleI have been renting a flat at e16 for couple of years now. I must recommend that the services i got so far from the agent, specifically property manager George Georgalli has been absolutely brilliant. He is very professional and kinda warm person to approach with any concerns. He has solutions to all fixes very promptly. I appreciate that Benham & Reeves has an asset like him, and the services' maintenance strategies they have.
Ishrat · 9 December 2024
Agent replied · 11 June 2024
Thanks Ishrat, we really appreciate your five star rating and are really pleased to hear you had a great service experience from our Canary Wharf lettings agents. We wish you well with your tenancy.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleI engaged Benson and Reeves to sell my property at Arthaus Hackney London. My agent Mr Hasan Doymus was very helpful and very convincing to get the buyer to agree to my price. The Buyer finally agree to my price after persuasion by Mr Hasan. However I found the buyer to be extremely overtly careful and ask hundreds of questions about the property including its maintenance and renovation previous ownership etc ++. Again Mr Hasan helped me with the answers and help me resolve all the queries the buyer posted. Finally it was sold in Nov 2023. Mr Hasan was very patient and capable of convincing the buyer and finding solutions to difficult problems in the sake. He work very hard to get the sale to go through. I highly recommend Mr Hasan to anyone who wish to sell his property. Without Mr Jasan i think the sale would have been aborted. Thank you Mr Hasan
Dr Cheng J P
J · 16 August 2024
Agent replied · 23 August 2024
Hi Fr Cheng, it's great to hear that you've had such a great service experience in the selling of your property. Hasan and the Canary Wharf sales team are encouraged by your highly positive feedback. We appreciate your custom and you sharing a five star rating here.
- Emily, B&R
★★★★★ 5/5
TrustpilotProfessionalism in Property Management
Mr Ivan Hrissimov has been managing the letting of my apartment for more than 10yrs. He is a hardworking manager, always impress me with his swift actions in getting me a good tenant without any lapse in tenancy. My recent re-letting was yet another successful one within a few days. I’ve full trust in his professionalism and dedication. And that’s one of the main reason why I continue to have faith in Benham and Reeves.
Lena · 27 October 2024
Agent replied · 22 October 2024
Hi Ms Teo, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Abbas in our property management team. We are glad you have benefited from our expertise and things are working well for you as a Landlord. We value your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service from Kaiju Matsuda at B&R
I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!
Sarah · 20 January 2026
Agent replied · 24 February 2026
Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Nyomi · 14 May 2026
Agent replied · 7 June 2026
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilot5 Stars - Stress-Free Move Thanks to Rahim
Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.
Rashma · 16 July 2024
Agent replied · 23 August 2024
Thank you Rashma for this lovely service feedback with Rahim and Raj are thrilled to see, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleI've had an excellent experience renting out my property through Benham & Reeves especially with Amelia and Maria. The team was professional, responsive, and kept me informed throughout the entire process. Amelia found suitable tenants quickly and Maria handled everything efficiently, making the experience completely stress-free. I would happily recommend them to any landlord looking for a reliable letting agent.
Tassy · 11 July 2026
Agent replied · 11 October 2026
Hit Tassy, thank you for your kind review. We’re delighted to hear the Canary Wharf team at Benham and Reeves are providing you with excellent support throughout the letting of your property. Delivering responsive tenant service and local property expertise is very important to us too. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent service provided by Ivan Hrissimov
Excellent service provided by Ivan Hrissimov as always - highly responsive, great attention to detail and very professional - could not ask for a better lettings agent. Thanks Ivan for your hard work!
Mrs · 24 January 2026
Agent replied · 24 February 2026
Hi Mrs B, we appreciate you sharing a five star rating here and are very pleased to hear you continue to have a great service experience from our Highgate lettings team. We are glad you are benefiting from Ivan's expertise and things are working well for you as a Landlord. We value your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience working with Abbas Efir
I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng
Wei · 14 October 2024
Agent replied · 22 October 2024
Hi Cheng, thank you for sharing a five star rating here. We're very pleased to hear your property management service expectations are being exceeded. Abbas and all of the property management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience with Benham and Reeves
I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton
Sandra · 19 May 2024
Agent replied · 10 June 2024
Hi Sandra, we're very pleased to hear you are having a great service experience renting with us since March 2021 and glad to hear you have found Wesley and Veronica so helpful during this time. We appreciate your custom and for sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service by Mr Di Gong and his team
Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!
Junhan · 23 October 2024
Agent replied · 24 December 2024
Hi Junhan, thanks very much for sharing a five star rating here Di and Joanna in our lettings and property management team are pleased to see. We're glad we have met your service expectations and the tenancy set up and process has gone smoothly for you. - Ruth, B&R
★★★★★ 5/5
TrustpilotHighly recommend!
These guys really worked hard for me and got the sale done in difficult market conditions. Very good communicators throughout and really helpful.
I tried another estate agent in the area- they were terrible compared to these guys!
Highly recommend using them
Cathryn · 12 October 2026
Agent replied · 12 October 2026
Hi Cathryn, thanks very much for sharing your lovely feedback here which our property sales team are very pleased to see. It has been our pleasure to assist you with the sale. Thanks for your custom,
- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
