Benham and Reeves Canary Wharf reviews in London

★★★★★ 5/5

Trustpilot

I have been tenant in Beaufort park for…

I have been tenant in Beaufort park for 5 years. The team is super helpful especially Kayleigh , she has helped us resolving issue in real quick time . Thanks Kayleigh for quick and prompt resolution on issue in the past.

Shubham · 25 June 2026

★★★★★ 5/5

Google

Edelyn and Jammie were absolutely fab. They answered all of my questions with speed and kindness. Very grateful for them for making the move in process smooth and supportive!

Afrida · 11 September 2026

★★★★★ 5/5

Trustpilot

Amelia Wright

I would like to say a big THANKS to Amelia Wright for her work and efforts in handling the tenancy. She delivered professional service and act on my instructions promptly and precisely. Very well done. Mr Ed P.

EP · 11 July 2026

★★★★★ 5/5

Google

Jammie is the most helpful agent I’ve meet! She help me solve the key issue in just one day and that has been bothered me for weeks! I’m happy to rent through her again and recommend my friend to her 😊 …

Yang · 11 June 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston has been great

Kayleigh Weston has been great, very responsive and very helpful with anything needed in my 3 years of renting from Benham and Reeves

Rookie · 13 October 2026

★★★★★ 5/5

Trustpilot

Benham & Reeves - Great property management

I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic. Kayleigh always explained every process clearly, provided timely advice, and made sure I knew exactly what was required at each stage. Any questions or issues I had were handled promptly and efficiently, giving me confidence that everything was being managed properly. Her communication was always courteous, proactive, and reliable, which made what can often be a stressful experience feel straightforward and well organised. I truly appreciated her dedication and willingness to help whenever needed. Thank you, Kayleigh, for your outstanding support throughout my tenancy. Your professionalism and customer care made a real difference, and I wouldn't hesitate to recommend you to anyone looking for an exceptional property manager.

Tats · 2 August 2026

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience - especially Dinesh and Bell. They were helpful, cooperative, and communicated clearly throughout the entire process. They were always available to answer questions, provided useful guidance, and made the buying process smooth and stress-free. I would highly recommend them to anyone looking for a professional and reliable agent.

Nupura · 20 October 2026

★★★★★ 5/5

Google

I had a great experience renting my flat in London over the past 18 months and Francesca was a big part of that. She was always professional, responsive, and genuinely helpful whenever anything came up. Whether it was sorting out maintenance issues quickly or just being available to answer questions, she made the whole process smooth from start to finish. It really made a difference having someone reliable and easy to communicate with. Thanks again, Francesca!

Niall · 17 June 2025

★★★★★ 5/5

Trustpilot

Great value Estate Agency team

The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.

Mr · 15 September 2026

★★★★★ 5/5

Trustpilot

Professional and Reliable Property Management Service

I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me. What I appreciate most is that they are very responsible and thorough in handling matters, and they always keep me well informed. I can trust them to take care of my property properly, which gives me great peace of mind.

Caysin · 21 August 2026

★★★★★ 5/5

Trustpilot

Ivy and Rosie were very helpful and we…

Ivy and Rosie were very helpful and we found an apartment we love thanks to their professionalism!

Karl · 9 October 2026

★★★★★ 5/5

Google

I couldn’t be happier with the service I received. Jeffrey was knowledgeable and proactive, while Maria ensured every detail was taken care of. A brilliant team.

KH · 11 August 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.

Ian · 18 September 2026

★★★★★ 5/5

Google

Professional, reliable, and friendly. Jeffrey and Maria were a pleasure to deal with and found great tenants for my property much sooner than I expected.

Stacy · 11 August 2026

★★★★★ 5/5

Trustpilot

Very quick response rate

Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.

Anna · 14 August 2026

★★★★★ 4/5

Trustpilot

The staff were helpful

The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.

Selma · 19 June 2026

★★★★★ 5/5

Trustpilot

Simply the best

Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.

Andrew · 4 August 2026

★★★★★ 5/5

Trustpilot

Best letting agent

Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.

Happy · 19 May 2026

★★★★★ 1/5

Trustpilot

Incompetent, dishonest, and disgraceful service

If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.

JMJ · 19 December 2024

★★★★★ 5/5

Trustpilot

Great service

Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service

Walter · 21 August 2026

★★★★★ 5/5

Trustpilot

Sincere thanks to Kayleigh Weston

I would like to express my sincere thanks and appreciation for the excellent check-out work performed by Kayleigh Weston, Property Manager of Benham and Reeves, London. For the first time, I have seen a professionally prepared Deposit Refund Report based on the check-out report. In addition, Kayleigh has always been responsive to my queries.

A · 14 October 2026

★★★★★ 5/5

Trustpilot

We would like to thank Francesca & Team

We would like to thank Francesca Sapiano and her team for helping me manage my property at Embassy Gardens. From the start, Francesca has gone above and beyond in all aspects of their role. Not only is communication prompt and professional, but Francesca consistently answers the phone (much appreciated), providing immediate support and solutions whenever needed. The peace of mind I get from knowing my property is well cared for is invaluable. We are happy to work with such a reliable, responsive, and knowledgeable professional team. Best regards, Dr. T.

Property · 18 November 2024

★★★★★ 5/5

Google

Calli was my agent and had a positive experience, would recommend.

Steve · 11 September 2026

★★★★★ 5/5

Google

I had the pleasure of working with Hasan on my recent flat purchase and I couldn’t be more satisfied with the experience. From start to finish, Hasan was professional, attentive, and highly knowledgeable about the market. He took the time to understand exactly what I need, helped me with negotiations, mediated the communication from the solicitors to the sellers and helped me navigate the entire process smoothly. What really sets Hasan apart is his exceptional communication. He was always quick to respond (even when he was on holiday!), kept me informed at every step, and was available to answer any questions or concerns I had. His attention to detail and commitment to making sure everything went seamlessly was truly impressive. Whether you’re buying or selling, I highly recommend Hasan as a trusted and skilled real estate agent. He goes above and beyond for his clients!

Jennie · 8 November 2024