Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Lisa · 6 April 2022
Agent replied · 10 June 2024
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
★★★★★ 5/5
Trustpilot506 The Crescent
I would like to extend my thanks and appreciation to Anna Kaplan for her professionalism and efficiency in getting me a new tenant. Definitely I will contiinue to recommend Benham and Reeves to all my friends with needs for letting and management services in London.
Simon · 30 October 2024
Agent replied · 24 December 2024
Hi Simon, we're very pleased to hear you are happy with the service provided by Anna in our lettings. We're glad you've found everything efficient and professional which is what we like to hear from our landlords. Thanks for your continued custom with Benham & Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleThank you, Jammie for the wonderful support with continue tenancy.
HK · 14 December 2025
Agent replied · 14 April 2026
Hi HK, thank you for taking the time to share such lovely feedback here for the service you have had from Jammie in our Canary Wharf lettings team. We are delighted to hear you are receiving such a good service.
- Ruth, B&R
★★★★★ 5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Erik · 22 September 2023
Agent replied · 10 June 2024
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
★★★★★ 5/5
GoogleGeorge was very attentive to our maintence issue and ensured every thing got dealt with quickly and efficiently. Very helpful.
Naomi · 11 June 2023
Agent replied · 11 June 2024
Hi Naomi, thank you for sharing a five star rating for George in our property management team, we are glad to hear you are happy with the service and that everything is efficient.
- Emily, B&R
★★★★★ 5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Ishan · 24 February 2022
Agent replied · 10 June 2024
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
★★★★★ 5/5
GoogleTan was professional agent and helped with me with all my questions. Also the house is good quality and value love it so much：）PositiveResponsiveness, Quality, Professionalism, Value
Cecilia · 24 August 2022
Agent replied · 11 June 2024
Thank you Cecilia, we're delighted to hear you had such a positive experience renting with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotMany thanks to Benham & Reeves team
Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!
Igor · 15 February 2023
Agent replied · 10 June 2024
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
★★★★★ 1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Gabriel · 28 November 2021
Agent replied · 10 June 2024
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Stephen · 22 November 2023
Agent replied · 10 June 2024
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
★★★★★ 1/5
TrustpilotWorst agency in London
1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has fixed it yet.3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write off more money for poor cleaning, although we paid for professional one.4. The agency made appointments to view that apartment while we lived there: several viewings during the day. Showed that flat for two weeks until the agency found clients to rent it.
Daria · 18 October 2021
Agent replied · 10 June 2024
Hi Daria, sorry to see your complaint here, I will look into this to see what has happened. Deposits are usually returned in a timely manner but can be delayed if delapidations are not agreed by the tenant or landlord. Let me look into this further. regards, Emily B&R
★★★★★ 1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Nishat · 30 September 2021
Agent replied · 10 June 2024
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
★★★★★ 5/5
GoogleSHAUN TAN
Excellent service, very professional
Mohammad · 14 December 2025
Agent replied · 14 April 2026
Hi Mohammad, thanks for sharing a five star rating here which Shaun in our lettings team team is pleased to see. We are glad you are finding the service excellent. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI’ve rented a property through Benham & Reeves for the past 13 years. William, the property manager was always on hand to solve the inevitable issues promptly and professionally. It was a great experience throughout the entire lease, to the point that when I was told the landlord had decided time had come to sell the property, I didn’t hesitate long before making an offer.
Tiago · 11 June 2023
Agent replied · 11 June 2024
Hi Tiago, we are all chuffed to bits reading your kind words. William is a pillar in our team and its great to hear you've had such good service from him over 13 years. Thanks very much for sharing a five star rating too, we really appreciate it.
- Emily, B&R
★★★★★ 5/5
GoogleBenham & Reeves has helped us finding our new place. Our agent was Tan and he has been very helpful in every step of the way, from property introduction till the time when we were processing our papers for contract agreement. During property introduction, he was able to explain to us all the necessary points that we are supposed to be aware of in the property. Thats also the same case when it comes to the actual agreement signing. Tan managed to seamlessly connect the landlord and us so that all possible questions can be addressed.PositiveResponsiveness, Quality, Professionalism
Julie · 24 August 2021
Agent replied · 11 June 2024
Hi Julie, thank you for this highly positive feedback about the service you received from us at Canary Wharf, we are thrilled to hear we met your service expectations so well.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Ashraff · 20 October 2021
Agent replied · 10 June 2024
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
★★★★★ 4/5
GoogleUnexpectedly, our previous landlord decided to sale her flat so we quickly had to find a new one in the area. We contacted the agency and met Jeffrey. He is very efficient and professional. No time wasted, very good and decisive information provided. He listened to our needs and found the type of flat we wanted. 2 viewings later, my wife and I signed the lease to our new home and we are very happy about the service provided. Very well done. I definitely recommend the agency!PositiveResponsiveness
Ludo · 11 June 2021
Agent replied · 11 June 2024
Thank you Ludo for your wonderfully positive review of the service you received from our Canary Wharf lettings team, we're really glad you will recommend us too, we are always happy help with any Canary Wharf property sales and lettings enquiries.
kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleOur letting agent Yoshi Tsuji always provided excellent support and service.
Jason · 11 October 2025
Agent replied · 11 October 2026
Hi Jason, thanks very much for sharing a five star rating here, we appreciate it. We are very glad to hear Yoshi from our Japan Desk has provided such a great support to you. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Mainul · 12 September 2024
Agent replied · 22 October 2024
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Terry · 28 March 2024
Agent replied · 10 June 2024
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
GoogleJeffery was super helpful though out the entire process and went beyond to help me with following up questions and issues I had afterwards.
Sophie · 11 June 2022
Agent replied · 11 June 2024
Thanks for rating our Canary Wharf estate agents with five stars, we're really pleased to hear you had such a good service experience going beyond your expectations.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleLonnie has been incredibly helpful to find a nice flat as well as pulling his team to manage the property so well! Highly recommend his services.PositiveResponsiveness, Quality, Professionalism, Value
Selma · 24 August 2021
Agent replied · 11 June 2024
Thank you Selma for your five star review. Our Canary Wharf lettings team are really pleased to hear you are settling in well to your new home and that you are happy with our property management service. This is great to hear. We wish you well. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Anthony · 21 September 2023
Agent replied · 10 June 2024
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
★★★★★ 5/5
TrustpilotIveta Visnyeiova provided good service…
Iveta Visnyeiova provided good service to help me extend the contract. 5 Star.
Fei · 7 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
