Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy experience with Benham & Reeves in…
My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.
May · 31 May 2024
Agent replied · 9 June 2024
Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleWould like to thank the service manager George Georgalli for his professionalism and support during my rent. I wish all the managers would be that attentive and could react to the customer’s needs in such a short time. My experience is great because of the level of the service I get from George.
Olga · 11 June 2023
Agent replied · 11 June 2024
Hi Olga, we're thrilled to hear how happy you are with the property management service, George is very pleased to see this and your five star rating too. Thank you!
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves Property Agents in…
Benham and Reeves Property Agents in London exceeded my expectations. Their team provided impeccable service, guiding me through the entire rental process with professionalism and expertise. Thanks to their efforts, I found my dream tenant for my unit.
Noel · 1 May 2024
Agent replied · 10 June 2024
Hi Noel, many thanks for your lovely feedback. We are thrilled to hear our lettings service exceeded your expectations and we found you the righ tenant for your rental property. We're really glad to know you've benefited from our expertise and appreciate your custom.- Ruth, B&R
★★★★★ 3/5
GoogleThe person who’s responsible for viewings is very nice and quite helpful. However, I can’t say the same for the rest of the team. We were keep calling them and sending emails for some issues - literally they could have been shorted within 1-2 days- for more than a week. Not to mention that we have asked for professional cleaning before moving to the flat which never happened.
Katerina · 11 June 2021
Agent replied · 11 June 2024
Hi Katerina, thank you for your review here and I'm sorry if some things werent quite as you expected from our usual high service levels. Can you please email me so I can take a look into this so we can learn from your experience. Email to info@benhams.com
Bes regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotPrompt and efficient service to matters relate to letting and tenancy
Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .
FOOK · 3 December 2024
Agent replied · 24 December 2024
Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleJammie Li and team helped me find a new set of tenants in record time and at mutually beneficial terms - they come highly recommended! Have used B&R for years with zero headache.
YC · 24 July 2024
Agent replied · 23 August 2024
Thanks very much for sharing a five star rating here, we appreciate it.
-Ruth, B&R
★★★★★ 5/5
TrustpilotBravo Abbas - and Thank You!
This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!
Olga · 13 February 2024
Agent replied · 10 June 2024
Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotHappy to recommend
I've been renting out my property through B&R more than 5 years now. They respond promptly to my emails and I've had no problems dealing with them. I've dealt with various staff and this time it was Abbas who assisted me. Thank you.
Fong · 26 May 2025
★★★★★ 5/5
GoogleWe had a great experience with George as our Property Manager at Benhams & Reeves. They were incredibly helpful, especially during the process of returning our deposit.
Starly · 20 October 2024
Agent replied · 25 October 2024
Hi Starly, thank you for sharing a five star rating here. We are pleased to hear you've had such a great service experience from George in our property management team and that your vacation process was smooth.
- Ruth, B&R
★★★★★ 5/5
TrustpilotChris is very great!
Chris is very knowledgeable, helpful and really knows his stuff! Wouldn't hesitate to recommend to anyone.
HFW · 13 December 2021
Agent replied · 10 June 2024
Thanks very much for your service review, Chris was very pleased to hear you have benefitted from his 20+ years of property sales expertise. He is the 'go-to' for many of our Hampstead and Highgate clients so its great to know you have found his knowledge so helpful too. - Emily, B&R
★★★★★ 5/5
TrustpilotDele Lawal from B & R has served with a…
Dele Lawal from B & R has served with a very professional service with the old tenant moving out and the new tenant moving in on the same day. This has given me very deep impression.
Jun · 5 May 2024
Agent replied · 10 June 2024
Hi Jun, so glad you have benefited from our good tenancy turn around which Dele has overseen for you. We are glad our lettings systems are working well for you and appreciate you leaving a five star rating here, thank you.-Ruth, B&R
★★★★★ 5/5
TrustpilotFrancesca Sapiano did a terrible job as…
Francesca Sapiano did a terrible job as a property manager. If you are going to deal with Benham and Reeves just make sure Francesca isn’t your property manage. My new property manager did a great job. 6 march 2024
Chris · 6 March 2024
Agent replied · 10 June 2024
Hi Chris, we appreciate your custom and listened to your concerns back at the time you mentioned to us and I can see we switched you to a different property manager which I hope is working well for you now.- Emily, B&R
★★★★★ 5/5
TrustpilotExemplary Service from Bentham & Reeves to manage…
We have used Bentham & Reeves to manage a flat we rent out for c15 years. The service we have received in this time has consistently been excellent whether finding tenants, suggesting pricing, dealing with repairs, financial information and statements - on all aspects of our relationship. The information flow has been exemplary with prompt action, feedback and a proactive approach.
RonaC · 11 April 2022
Agent replied · 10 June 2024
Thank you RonaC for sharing your five star rating here and telling us how happy you've been with our letting & property management service over the last 15 years. We are thrilled to hear you find the service so prompt & exemplary, we are all very encouraged by this. - David M, B&R
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service! Tanya and the team have alsways been friendly and very helpful
Elson · 31 March 2022
Agent replied · 10 June 2024
Thanks very much Elson, we really appreciate your positive feedback and five star rating here. Great to know Tanya is doing a good job with managing the property.- David M. B&R
★★★★★ 5/5
GoogleThe process was very fast ,the flat looks like new because it is very clean and any furniture is damaged
Laty · 7 January 2025
Agent replied · 8 January 2025
Hi Laty, it's great to hear you've had such a good renting experience with Benham and Reeves, we are glad you found the service efficient too. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
Trustpilotamazing service...thanks to Brett
amazing service...thanks to Brett and his team for helping so much in accommodating our requests and moving us in so quickly
Margaret · 1 July 2020
Agent replied · 10 June 2024
Thank you Ms Tan, it was our pleasure helping you find your perfect home. We hope you enjoy your apartment and Kensington with all it has to offer. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotThomas at Beaufort Park has been…
Thomas at Beaufort Park has been amazing, he made my buying experience so easy, highly recommended !
Cody · 5 May 2021
Agent replied · 10 June 2024
Thank you Cody, we're really pleased to know we made your buying experience of a London property such a highly positive one. We wish you well with your new home.best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotA good experience thanks to Tanya's approach
As a tenant, Tanya has always been a pleasure to deal with. Over three years she has always been responsive, helpful, and polite and I'm grateful for all her efforts.
Richard · 15 July 2024
Agent replied · 10 June 2024
Thanks Richard, we appreciate your feedback about the property management service you are getting from Tanya who is also very pleased to see this. We're glad your tenancy is a happy one.- Ruth, B&R
★★★★★ 5/5
GoogleGreat and Harry is super helpful!PositiveResponsiveness, Quality, Professionalism
Ming · 11 June 2022
Agent replied · 11 June 2024
Thank you Ming, we really appreciate the five star rating and your kind comment, Harry is very pleased to see this.
- Emily, B&R
★★★★★ 5/5
TrustpilotReview - Service
I have been dealing with Kayleigh for a while now and she always delivers excellent service - she is thorough and actions all our requirements quickly
Glenn · 20 August 2024
Agent replied · 23 August 2024
Hi Glenn, thank you for your kind feedback about the property management service you've been having from Kayleigh, we are thrilled to hear everything is going well for you and appreciate your custom.- Ruth, B&R
★★★★★ 5/5
Trustpilotswift and professional tenant support
Rahim and Anne from B & R provided swift and professional service in renewing our tenancy, handling our queries and concerns promptly. We're so delighted to have them helping us
Vic · 31 May 2024
Agent replied · 10 June 2024
Hi Vic, we're thrilled to hear you've been delighted with the lettings experience and assistance provided by Rahim and Anne. It is a pleasure to be of service to you and we appreciate you sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat help in negotiation
Lisa Jane was of great help in helping me negotiate with the landlords. Highly recommend!
Rony · 18 January 2021
Agent replied · 10 June 2024
Thank you Rony for rating our Knightsbridge lettings agency with five stars and the service you have received from Lisa-Jane who runs the branch. We're very pleased to hear this and wish you well with your tenancy. Kind regards, Emily, B&R
★★★★★ 5/5
TrustpilotThey are super helpful and cooperative
They are super helpful and cooperative, especially Kyle and Veronica.
Naif · 2 August 2024
★★★★★ 5/5
TrustpilotVery good experience
Very good experience, Rahim did great job and helped me renewing my tenancy. They use the help of a platform called Goodlord so everything can be electrically done.
Tian · 27 June 2024
Agent replied · 23 August 2024
Hi Mr Huang, we're glad our staff are helping you and meeting your service expectations and its good to know our digital system is also serving you well. Thank you for leaving a five star rating here, Rahim is pleased to see this and your kind comments. - Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
