Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPleasure of working with D. Gong and team
We had the pleasure of working with D. Gong at Benham and Reeves for over a decade, and we can't recommend him and his team highly enough. They have consistently gone above and beyond to ensure our letting needs are met, and help the void period as short as possible. Thank you!
Property · 28 November 2024
Agent replied · 24 December 2024
Hi, thanks very much for sharing a five star rating here which Di and the lettings team are very pleased to see. We are very glad you've been able to benefit from all the expertise on hand here. Thanks very much for your custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleThank you Hasan Doymus for taking care of our case.
Konrad · 9 August 2024
Agent replied · 23 August 2024
Hi Konrad, thanks very much for sharing a five star rating for our Canary Wharf estate agents, we are pleased you have been able to benefit from Hasan's property sales expertise. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilotthank You Abbas Efir
Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. I need to thank him very much for his kindness but above all for his professionalism. He is always prompt in replying and assisting the customers. A very reliable person. Thank you Abbas!
Palmira · 16 October 2020
Agent replied · 10 June 2024
Thank you for the five star rating of our property management service and the efficiency of your property manager, Abbas. Its great to hear you are happy and finding the service professional and reliable. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent professional service
Benham & Reeves have been managing our properties for the past 9 years . We truly appreciate the services rendered by their letting agents in finding good tenants and their entire team for managing the properties efficiently. Dele Lawal, Ajay Choli,Maz Oliaei who have been associated with the letting and managing the properties are doing a great job. They are very prompt and efficient.
DR.GIRI · 11 April 2024
Agent replied · 10 June 2024
Hi Dr Giri, we are thrilled to hear we continue to meet your service expectations after 9 years, this is great feedback for all the team here. We really appreciate your trust in us and for taking the time to show appreciation here with the online community.- Ruth, B&R
★★★★★ 5/5
GoogleExcellent service from start to finish. The agent was professional, attentive, and made the renting process smooth and stress-free. Highly recommend their tenancy service.
Man · 11 October 2025
Agent replied · 11 October 2026
Hi Mr Luk, many thanks for sharing your feedback and five star rating here for the service you've had from our lettings team. We are very pleased to hear you've had such a smooth process renting a property with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotLondon Residential Letting
Great, expedient and efficient service from Sarah Edwards and team from Benham and Reeves!
Dr · 14 May 2024
Agent replied · 10 June 2024
Hi Dr Chan, many thanks for sharing a five star rating here. We're very pleased to hear you are benefiting from Sarah's lettings expertise, this is great to hear. Thanks for your custom, it is appreciated.- Ruth, B&R
★★★★★ 5/5
TrustpilotGood experience
I’m writing to express my appreciation to Yoshi Tsuji for the 4th years and the good experience I’ve had with him and his company since day one. Thank you Yoshi and Ayumi.
Shirin · 10 February 2023
Agent replied · 10 June 2024
Hi Shirin, thank you very much for your appreciation for Yoshi and our Japan Desk team, we are thrilled to hear you have such a great experience renting a property with us. This is great to hear.- David M, B&R
★★★★★ 1/5
TrustpilotOne star just for sending emails that I…
One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye
Peg · 8 February 2023
Agent replied · 10 June 2024
Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R
★★★★★ 5/5
TrustpilotRecently moved flats with the…
Recently moved flats with the assistance of Di and Joanna, was not straightforward for a number of reasons, however, service was outstanding from these two, would highly recommend Benham & Reeves. Di went above and beyond on numerous occasions, he is a great asset to the company!! Great team!!!
Matt · 10 December 2024
Agent replied · 24 December 2024
Hi Matt, we're thrilled to hear you are having such a great experience as a tenant with Benham and Reeves. Di and the team really appreciate your kind acknowledgement of their professional care and we will be happy to look after anyone you recommend. Thanks again for your custom, and for sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
TrustpilotFriendly and professional
Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.
Tian · 10 May 2023
Agent replied · 10 June 2024
Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R
★★★★★ 5/5
GoogleJeffery made the experience of flat hunting quite easy with his clear communication and responsiveness. From the moment he showed me the flat to negotiating with the landlord up to when it was signed. I'd happily recommend him; B&R for property solutions!PositiveResponsiveness, Quality, Professionalism
Enoch · 11 June 2021
Agent replied · 11 June 2024
Thank you Enoch, really good to hear our Canary Wharf lettings team made your flat hunt so easy and that we were able to find you a nice home. Thanks also for the five star rating which is appreciated.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleExcellent service provided by the manager Raj Miah and his teammate Jabed Mashuk. Thank you guys.
A · 14 December 2025
Agent replied · 14 April 2026
Hi A, we are pleased to hear you've had such a great service experience with Benham and Reeves. Thank you for your custom and for your kind feedback shared here.
- Emily, B&R
★★★★★ 5/5
GoogleI have 3 properties managed by Benham & Reeves for few years already. So far so good and nothing to complain. Thanks Jeffrey Boateng! Well done indeed
Danny · 11 June 2023
Agent replied · 11 June 2024
Thanks for sharing a five star rating Danny. It's great to hear you are happy with the service and to have your trust in our abilities.It's a pleasure to assist you.
- Emily, B&R
★★★★★ 4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Liew · 7 March 2026
Agent replied · 7 June 2026
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Sarah · 16 December 2022
Agent replied · 10 June 2024
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
★★★★★ 5/5
GoogleI engaged with Hasan Doymus for a sales transaction. Proactive and solutions-oriented, he communicated regularly and was patient throughout the whole process. All really valuable traits, particularly for complex & more lengthy cases. Without his help & a recommended effective legal team, the positive results just wouldn't have materialised - very grateful!
R · 25 September 2024
Agent replied · 25 October 2024
Thank you, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Hassan's property sales expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.
- Emily, B&R
★★★★★ 1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Mr · 26 June 2024
Agent replied · 23 August 2024
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
★★★★★ 5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
William · 19 December 2022
Agent replied · 10 June 2024
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
★★★★★ 5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Borjan · 22 June 2022
Agent replied · 10 June 2024
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
★★★★★ 5/5
GoogleHasan, thanks so so much for your support. Without you this transaction would have taken another 2 years probably in the best case hahah. Thanks for always keeping us up to date and being on top of things and fighting our corner always throughout it all. Really grateful and so happy! thanks again
Maxim · 16 August 2024
Agent replied · 23 August 2024
Hi Maxim, many thanks for your great feedback about the service and support you've had from Hasan in our sales team, we are glad to hear you are happy and we went beyond your expectations. We appreciate your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
JM · 26 June 2023
Agent replied · 10 June 2024
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
★★★★★ 5/5
GoogleVery happy with the service provided. Jomar and Maria were professional and a great help through the entire process.
ANISA · 14 October 2023
Agent replied · 11 June 2024
Hi Anisa, thank you for sharing a five star rating here. We are very pleased to hear you've had a good service experience with our lettings team.
- Emily, B&R
★★★★★ 5/5
GoogleAs overseas investors, Bentham and Reeves is a great one stop property manager. They manage our property, file our taxes and they also have an office in my home country which makes it easier for communication. Throughout the 15 years that Benham and Reeves has been managing my property, the staff have always been helpful and are always on top of things.
Hema · 12 January 2024
Agent replied · 10 June 2024
Hi Hema, Lynne and our Singapore team are thrilled to see your five star rating here for the lettings and property management service. Working alongside our Canary Wharf team, it s pleasure to look after your property for this past 15 years and we value your custom.
- Ruth, B&R
★★★★★ 2/5
GoogleCurrently having a bit of trouble with Benham and Reeves. Assurances made at the start of our tenancy don't appear to be being upheld.
When we moved in the apartment wasn't cleaned, and in fact was still being worked on.
We're hoping that moving out is slightly easier.
David · 12 June 2016
Agent replied · 11 June 2024
Having investigated this, I understand that your landlord agreed that, irrespective of what it says in the tenancy agreement, Ms Dullaghan (the named tenant) does not need to return the property professionally cleaned and a domestic clean will suffice. I can assure you that we will do all we can to ensure that the return of the deposit to Ms Dullaghan is dealt with as swiftly as possible. Regards, S Prasad
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