Benham and Reeves London reviews

★★★★★ 5/5

Google

Benham and Reeves have been amazing, especially Simon. We have received the best service we have ever had with an agency. He is super quick at responding, been very helpful with FaceTime viewings as we aren’t in the city at the moment and answering all our questions. We also asked him to measure the floor next time he’s in the building and he was more than happy to accommodate. Lovely customer service and a genuinely nice experience, thank you very much.PositiveResponsiveness, Quality, Professionalism, Value

Nicole · 11 June 2021

★★★★★ 5/5

Trustpilot

My experience working with Mr Abbas…

My experience working with Mr Abbas Efir has been really pleasant. He takes initiatives and is always prompt and responsive in every of my enquiry. I’m so glad that my letting investment is well managed by a professional like Abbas.

Lena · 13 October 2024

★★★★★ 5/5

Google

Benham Reeves helped me find a suitable flat in fairly short amount of time. It was a great pleasure to work with Simon & Maria from B&R. He has always been helpful, replying on weekends and providing 10/10 customer service. Having rented with at least 5 different letting agencies in London, I can confidently say that Simon is the true example of great client service, relationship and communication. Definitely recommended!PositiveResponsiveness, Quality, Professionalism, Value

Nurdik · 11 June 2022

★★★★★ 5/5

Trustpilot

Simon Sobeh along with Chris handled…

Simon Sobeh along with Chris handled the letting of my apartment and provided updates regularly Simon was professional in the handling of the letting of my apartment. Excellent service and I wish them all the best

Dr · 4 December 2024

★★★★★ 5/5

Trustpilot

Letting with a twist!

Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!

Barbara · 11 April 2024

★★★★★ 1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021

★★★★★ 5/5

Google

We have been renting our property through Benham & Reeves for many years now and have received consistantly excellent service. Our property manager, Erina Mori, is dilligent, thorough and professional at all times. We are happy to leave our apartment in such safe hands and would not hesitate to recommend both Erina and Benham & Reeves.

Russell · 13 October 2025

★★★★★ 2/5

Trustpilot

My father passed aware 2015

My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. Earlier this year I send email to William with form and value agree and I was ignored. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Why would I say yes take more money off me at a later date? When the mater on the value was already finalised? At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? No explanation was provided just that they were following the landlord instructions.and by that point, I believe Benham & Reeves notice this review that I first published on 8th and Lady Lisa was taking over the matter and was going to get that resolved and asked me to be patient due to timeline it occurred and to amend my review as they were going above and beyond to get the matter sorted but it was not concluded at that stage.After a few backs and forth over a few days with Lisa, the original agreement was finally honoured, as I still had many questions why that occurred and no apologies of the mistake or logical explanations where provided and the matter was escalated to the Managing Director Vidhur on 10th June 2020, who finally offered an apology over the phone and admitted that mistakes occurred and offered a settlement which I agreed to after consulting with the family but its time to close the book on this As the matter been resolved and close, I have taken the decision to amended this from 1* to 2** and provided a more comprehensive description of the interactions. Although they might deserve 2.5 out 5, I can't score 0.5.

Hifen · 11 June 2020

★★★★★ 1/5

Trustpilot

Disappointing Property Management Experience with Poor Oversight

I entrusted my property to this agency for letting and management, but unfortunately, my experience was far from satisfactory. It’s worth noting that they also operate under the name Benham and Reeves. Throughout the tenancy, I was repeatedly sent invoices to pay, which was frustrating.When I regained possession of my flat, I was deeply disheartened to find it in a state of significant disrepair. The condition was far worse than the photos provided after each tenant's departure, raising concerns about the accuracy and reliability of their documentation.It became apparent that there was a lack of thorough oversight regarding tenant behaviour and property upkeep. The agency seemed more focused on generating income than ensuring proper management of the property.Overall, my experience was highly disappointing, marked by poor management practices. I would caution others to think carefully before engaging with this agency.

Tania · 9 December 2024

★★★★★ 5/5

Trustpilot

Look for Wesley - he always has your back!

In all the years I have resided in London (having lived and moved to different parts of West London), I have not met a senior branch / team head who helped me through and through like Wesley has.

Jennifer · 6 March 2026

★★★★★ 5/5

Trustpilot

Mr Di Gong is a property specialist

He was professional, helpful, and responsive from start to finish

Panos · 21 September 2026

★★★★★ 5/5

Google

We have received very good services in the management of our UK property. The staff have been very professional and helpful to us. As we are not based in the UK, this level of support has been invaluable in looking after our property. Well done B&R

Ben · 15 December 2025

★★★★★ 1/5

Trustpilot

I was extremely disappointed with my…

I was extremely disappointed with my visit today. As a highly recognizable brand, I never expected to be treated so poorly. I visited the store for a simple task, cutting spare keys, and was assisted by the branch manager, William Leslie. Despite bringing all the required documentation, which two staff members had confirmed over the phone, Mr. Leslie claimed it was insufficient and needed to be presented differently. When I tried to explain, he rudely interrupted me repeatedly, refusing to listen or allow me to clarify. Shockingly, a store manager lacks basic customer service skills, cannot communicate professionally, and behaves so dismissively that his assistant had to apologize on his behalf. Could not believe that I had such a negative experience.

Natalja · 18 November 2024

★★★★★ 5/5

Trustpilot

My best experience with an Agency yet to be matched!

Honestly the best experience I have had with an agent I didn’t get into the exact mechanisms of what is a company policy and what is not but for sure people here are gems who help whenever possible and genuinely advice based on what is best for you rather than try to manipulate you into one option or another because they want to increase their profits …etc.

Rashid · 16 March 2026

★★★★★ 5/5

Trustpilot

We were assisted by Di Gong and Zak…

We were assisted by Di Gong and Zak Taylor in letting of a flat. They were professional, efficient, easy to work with. Zak was very helpful with our documents and assisting in our signing. He was attentive and courteous. Di was absolutely exceptional - extremely knowledgeable and experienced, insightful, provided superb advice and suggestions, prompt in responding and very conscientious.

Heather · 24 March 2023

★★★★★ 5/5

Google

Max and Maria have been great, they made renting a very easy process! Very happy with the service provided

Corina · 13 July 2026

★★★★★ 5/5

Google

We definitely chose the right Estate Agent. Mr.Di Gong and his team have been fantastic. Thank you very much for your service.

Nanchalee · 28 March 2025

★★★★★ 5/5

Trustpilot

Thank you Yuan Luo

Fantastic service and I couldn’t thank Yuan Luo enough for her phenomenal job ranging from arranging the appointment and dealing with queries phenomenally quick and efficiently. Unfortunately I had a few issues with the solicitor and despite this she managed to constantly get updates and keep all parties informed along the way. I would recommend their services to anyone out there.

Harjun · 23 December 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.

David · 30 April 2026

★★★★★ 5/5

Google

I’ve had a great experience working with Abbas Efir at Benham & Reeves. He’s been professional, responsive, and always willing to go the extra mile. Abbas recently resolved a complex service charge issue with impressive efficiency and clear communication throughout. I highly recommend him to anyone looking for reliable property management support.

Aymane · 13 October 2025

★★★★★ 5/5

Trustpilot

Buying property…

I was dealt by Mr Thomas Grossi.he was always very helpful and willing to assist and giviing up todate information without unnecessary delay.

Abida · 12 June 2026

★★★★★ 5/5

Google

Krystal is a fantastic agent. I must admit I’m difficult to please in terms of location and the type of flat I wanted to rent. Krystal was very patient with me and she is really good at communication. She showed me two fantastic properties and made it very easy for me to sign on the dotted line. I found a flat - exactly what I was looking for. Outstanding service!PositiveResponsiveness, Quality, Professionalism, Value

Shez · 14 June 2021

★★★★★ 5/5

Trustpilot

I rarely post reviews

I rarely post reviews, and like most people, I only post when the service is excellent (or bad). I was AMAZED with the level of service and the extra mile, the entire team at the Surrey Quays branch, went to ensure a smooth move in the process last week and a follow-up call today asking if everything is working ok. A massive thanks to Maria, Kelechi and Xiang.

Nicky · 29 March 2022

★★★★★ 5/5

Trustpilot

Buyer- great service

I bought a property that was marketed by B&R. Very happy with the service provided and the support throughout the purchase process. Many thanks especially to Roman Salehi!

Alexis · 30 April 2026