Benham and Reeves London reviews

★★★★★ 1/5

Trustpilot

Bullying and harassments, deposit not returned

i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.

Charlie · 20 October 2022

★★★★★ 5/5

Trustpilot

Super expérience

Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much

Valériane · 29 May 2026

★★★★★ 5/5

Trustpilot

Benham and Reeves as an estate agents…

Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.

Misty · 4 April 2024

★★★★★ 5/5

Trustpilot

Rahim 👍

Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.

Riz · 6 March 2026

★★★★★ 5/5

Google

Ajay has been a great property manager since he took over responsibility for the property. Thank you!

Karl · 13 October 2025

★★★★★ 5/5

Google

I have worked with a few letting agencies over the last few years renting flats in London, but none have come close to the quality and trust I felt when I used Benham and Reeves. Everything was so easy and quick. I always got a response to any question straight away. Special shoutout to Simon Sobeh as he was the agent which I used to find the flat. He was very professional and was able to make this process very easy, quick and enjoyable. Benham and Reeves will 100% get my recommendation to friends and family :)PositiveResponsiveness, Quality, Professionalism, Value

David · 11 June 2022

★★★★★ 5/5

Trustpilot

Great Experience!

Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.

Chenhao · 25 September 2026

★★★★★ 5/5

Trustpilot

Nice service

Rahim and Anne have been amazing when handling our tenancy and very patient to answer the questions

Ni · 13 October 2026

★★★★★ 5/5

Trustpilot

Yoshi Tsuji Is the most amazing agent…

Yoshi Tsuji Is the most amazing agent in London. I can fully trust my property with Yoshi. Have been working with him for 5 years and this long term partnership doesn’t come for no reason.

Chen · 12 June 2026

★★★★★ 4/5

Trustpilot

Overall nice place to live but a bit…

Overall nice place to live but a bit noisy at night if near the underground train station

Bella · 9 October 2026

★★★★★ 5/5

Trustpilot

Very easy and fast process finding us a…

Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!

EB · 19 September 2026

★★★★★ 5/5

Google

I’ve entrusted Benham & Reeves with renting out and managing my property for almost two years now, and I couldn’t be happier with the results. A huge thank you to Di Gong and Zak Taylor for their exceptional service. Di has always been professional, efficient, and incredibly knowledgeable throughout the entire process. He patiently answered all my questions and those of my family, ensuring we fully understood everything. Both Di and Zak have been invaluable in finding reliable tenants and handling all aspects of property management. They truly took the stress out of the whole experience. I highly recommend Di, Zak, and the entire team at Benham & Reeves. They have made renting out my property effortless and given me great peace of mind!!!

Chloe · 12 April 2025

★★★★★ 5/5

Trustpilot

Dinesh was excellent during the whole…

Dinesh was excellent during the whole purchasing process

Gytautas · 12 December 2025

★★★★★ 4/5

Google

Krystal and Maria were very responsive and helpful throughout the search and offer process on a rented flat, even while I was traveling and not able to visit/communicate in the same time zones. After making a hold deposit, the responsiveness and time to sign a TA was longer, but overall the experience was smooth and all my questions were addressed.

Jenna · 12 December 2023

★★★★★ 5/5

Trustpilot

We are satisfied with the service provided by Benham and Reeves

We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.

LaiLai · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent and professional

Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,

Fehintop · 29 April 2026

★★★★★ 1/5

Trustpilot

The most unpleasant experience I’ve…

The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.

Ryan · 20 April 2026

★★★★★ 5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021

★★★★★ 5/5

Trustpilot

Benham and Reeves are a great letting…

Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.

FAIZ · 2 April 2024

★★★★★ 5/5

Trustpilot

Excellent service provided by Ivan Hrissimov

Excellent service provided by Ivan Hrissimov as always - highly responsive, great attention to detail and very professional - could not ask for a better lettings agent. Thanks Ivan for your hard work!

Mrs · 24 January 2026

★★★★★ 1/5

Trustpilot

Never ending problems and expenses

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.

Mariana · 17 September 2021

★★★★★ 5/5

Trustpilot

The Japanese team is really wonderful

The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.

Joy · 25 June 2026

★★★★★ 5/5

Google

Thank you Simon for everything you've done for us! All along until you were by our side, it was like a close friend was helping us. You found that one flat, that we were looking for, out of thousands of property. I'm really grateful that you were by our side. It was though, and it took us a while, but your patience and your professionalism helped us get what we wanted the most. And that is a new home from where now we can start leaving our lives, with a new start point, and new possibilities. Thank you for everything!PositiveResponsiveness, Quality, Professionalism, Value

Yordan · 25 August 2021

★★★★★ 5/5

Google

I dealt with Simon Sobeh during the pandemic to find a flat in the city, it was a really tough time to visit flats but I can say with confidence that Simon is the best agent/broker I have ever used. Simon has been very professional, effective and For the first time I can say About an estate agent being HONEST. As a director, I do not have lot of time but he gets the point quickly and no time wasting, every property he sent me I loved. I cannot thank or recommend him enough.PositiveResponsiveness, Quality, Professionalism, Value

Lily · 11 June 2021