Trusted Agent profile · London
★★★★★
1,286 reviews across 2 platforms
105 St. Johns Wood Terrace, London, NW8 6PL
Behr and Butchoff's office in London, at 105 St. Johns Wood Terrace, is rated 4.6 out of 5 across 1,286 reviews on two platforms, including 230 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTamara Price was so helpful and…
Tamara Price was so helpful and personable and helped massively with advice and suggestions for submitting the strongest offer we could for a flat. We were successful in getting accepted for said flat.
Thank you for the wonderful review
5/5
TrustpilotAssistance with new landlords certificate
Hanna Malanyuk was very helpful in providing me with the information required to complete the new landlords certificate form.
Thank you for the 5 star review
5/5
TrustpilotTamara Price was exceptional
Tamara Price was exceptional and quick to answer all my questions. Unfortunately, the deal didn't go through, but she continued to help us find a new home! Professional and knowledgeable of the market!
Thank you for leaving your review!
1/5
TrustpilotRude and Unprofessional
The estate agent I dealt with was so rude and repeatedly asked if I could afford the flat before even viewing the flat. He assumed I had no knowledge of the current renting market and was very condescending when I told him my price range. When I turned up to my viewing, he dismissed me and didn't introduce the flat at all. I 100% do NOT recommend this place to anyone.
Hi Jacko,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate this matter accordingly.
5/5
TrustpilotHave been waiting since May to get some…
Have been waiting since May to get some work organised in my flat. Since Richard Parkin took over there seems a sense of urgency and renewed quotes are now sensible and more favourable to me as the flat owner than previously. Five stars are specifically for Richard's help so far NOT a general judgement.
Hi John, thank you for the great review. We are so glad Richard has been able to help and find sensible quotes for you. Should you require any further assistance, we will always be happy to help.
1/5
TrustpilotThieves not paying for work done at property
Hi please be careful of this company and their landlords as work has been carried out at a flat but the landlord and company are refusing to pay. Only £700 but the don’t seem to be sorry or to be willing to pay as they are not replying to calls or texts please other people be careful
Hi there, we’re really sorry to see you have left this review on multiple platforms. As mentioned and after speaking with the team, we’re aware that the landlord instructed you directly to carry out works on their property, not through Chestertons.We have passed your concerns on to the landlord to try and assist, however, you will need to follow up with them directly in order to resolve the matter. We hope you reach a resolution soon and if there’s anything else we can help with, please do let us know.
5/5
TrustpilotSmoothly done
Smoothly done, thank you Niema
Hi Helen,Thank you for the great review. We are delighted you found us proactive and we got everything sorted for you. We wish you all the best!
5/5
TrustpilotFlawless Renewal Process
Alice was superb. She navigated the tenancy renewal process flawlessly.
Hi Stephen, thanks for taking the time to leave a review. We're delighted to hear that Alice made your tenancy renewal a flawless one. Should you need anything else, please do let us know. Best wishes!
5/5
TrustpilotRented a flat near Clapham Junction…
Rented a flat near Clapham Junction using Chesterton Lettings. Tamara Price was my point of contact in Chesterton. She has managed to arrange the viewing and finalise the offer within a very short time frame. Professional and friendly service.
Thank you for sharing!
5/5
TrustpilotTop quality service
Aki and his team did an excellent job in renting out my apartment.Their advice was on point, they were helpful, kind and knowledgeable.The speed at which they answered my questions was great, highly professional.
We are so pleased to hear this. Thank you for sharing!
5/5
TrustpilotGreat Rental Team - Hyde Park
We had a great experience with the Rental Team at the Hyde Park office. They were highly professional, superbly efficient, responsive, and very friendly. The team found a good tenant for us within just one week and was prompt in handling all the organizational matters and paperwork. Highly recommend!
Hi Anna, thank you for taking the time to write a great review. We appreciate the kind words and wish you all the best.
5/5
TrustpilotRoof over your head
It's been 8 years now and have always been able to rent my property. Gem and Saskia are professional, helpful and friendly to deal with.Always on the phone to help with concerns and queries and smoothly make the transition to one tenant to another.I look forward to keeping my business with them for many years.
Hi Mark, thank you for sharing your experience with us as a Landlord. We're delighted to hear you've used our service for a number of years and look forward to assisting you in the years to come. Best wishes!
5/5
TrustpilotI met Carmen on the property website
I met Carmen on the property website. She replied my request very quickly and happy to explain everything about the property or any difficulties i had in the tenancy contract.Always reply fast, very friendly, and very professionalDont hesitate talk to Carmen as I believe she is always happy to help!
Hi Tianrun, thank you for your review. We're thrilled to read that Carmen was quick to reply to your questions and assisted you with the tenancy contract. If you have any other queries, please do let us know.
5/5
GoogleSam Ghadakchi has been a fantastic agent in detailing what to look for and how to approach with options for our property search
Hi Dhanraj, thank you for taking the time to leave this review. It's great to hear how Sam has been so helpful during your property search. We wish you all the best, and please don't hesitate to get in touch if you need any further assistance.
5/5
TrustpilotJulia at the Islington Branch has been…
Julia at the Islington Branch has been great. She understood my needs and preferences and suggested me a suitable flat. I feel looked after and supported significantly, which is rare with the RE experiences.
Thank you for the 5 stars!
5/5
TrustpilotBrilliant
Brilliant! Best price achieved, always contactable, very knowledgeable, handled buyers with respect. Excellent communication throughout...and exceptionally quick from offer to completion. Best estate agent experience I've ever had. Thanks to Kevin and Scott.
Thank you for sharing Helen! We are so pleased to hear this.
1/5
TrustpilotBeware their endless marketing spam
Asked for a valuation, estate agent turned up thoroughly unprepared. Undervalued the house and did not know anything about the area or recent sales of near identical houses at higher prices. I chose to use another estate agent. The problem is that they will not now leave me alone, this is a year later! Endless marketing calls and emails and my repeated attempts to ask them to stop have come to nothing. No other estate agent has done this. The latest muppet at the company tried to justify the lack of any option to remove my data from their lists in their email on the basis this was a business email rather than marketing. I look forward to seeing what the information commissioner has to say about this, as that seems the only option to stop the endless hassle from this company. Best advice, avoid them at all costs.
Hi Darren, thank you for flagging this to us and we sincerely apologise for any inconvenience this has caused. Upon further investigation and as part of our GDPR obligations, we can confirm that you have been fully unsubscribed from our systems and all of your data has been removed. Should you have any further queries, please email us at social@chestertons.com and we can assist you further.
5/5
TrustpilotThank you
It was my first time renting and I was very anxious but Arsida made me feel at ease and updated me throughout the process. Always available to answer my messages anytime of the day.
We are pleased to hear this! Thank you for your review Naoemi.
1/5
TrustpilotAbsolutely horrible
Absolutely horrible. If you are considering renting or buy, not this place. We rent a flat from them, they promised to do professional cleaning, and removal of the cigarettes smell when we viewed. When we move in, the house smell horribly with strong cigarettes smell, sink rusted, full of landlord stuff which we were not informed before moving in. We asked if they can do cleaning again and remove the smell, they said its up to their standard and we need to prove they havent done it. We are non smoker and we really hate the smell of it. They also said furniture couldnt be removed as it is not agreed on the agreement. We requested them to remove furnitures 2 months before moving in, and they kept saying they could not contact landlord. Also, there is a car parking with the flat, when we move in, they said the previous tenant broke the fob and so we do not have access to the parking space until we replace the fob. They would not talk to conierge or offer a temporary place for parking. Nothing was done, very disappointed. Complaint process is starting and I might have to seek legal advice on that.
Thank you for getting in touch Wang. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
4/5
TrustpilotMark Kardos has been extremely…
Mark Kardos has been extremely professional and helpful throughout our tenancy and in the most recent home visit.
Thank you for your feedback Marina, we really appreciate you taking the time to leave this review for Mark! Wishing you all the best!
5/5
TrustpilotJonathan and his team have recently let…
Jonathan and his team have recently let another clients apartment and again did a fantastic job. They achieved an incredible rent from a very good tenant. I highly recommend Jonathan and his team
Thank you for the 5 stars
5/5
TrustpilotI have been a landlord for many years…
I have been a landlord for many years and chesterton looked after my property. Ms Zelda Carr have been recently in charge of looking after that property, and she has proved herself to be attentive to detail, gives sound avise, efficient and pleasant to deal with with. 5 stars to her.
Hi Balsam, thank you for sharing your experience as a landlord with us. It's great to hear that you've used our Property Management service for a number of years and Zelda has been a pleasure to work with. Let us know if you need anything else.
5/5
TrustpilotThanks Natasha Evans
Thanks Natasha Evans, manager Chesterton’s, for the high quality and good service which arranged my compliance checks.
Thank you for taking the time to leave a review for Natasha and the rest of the team. It's lovely to hear that your compliance checks went through smoothly!
5/5
TrustpilotOur property manager Preya was always…
Our property manager Preya was always very helpful with any issue. This made our moving experience stress free
Hi Eamon, thank you for taking the time to leave a review for Preya. We're happy to hear she was on hand to assist where possible and made your moving experience stress free. Should you need any further help, please do get in touch. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Behr and Butchoff London won awards at EA Masters in one year, most recently 2019.
EA Masters winner in one year: 2019.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Behr and Butchoff hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Behr and Butchoff won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North West London at EA Masters 2019.
