Trusted Agent profile · London
★★★★★
1,286 reviews across 2 platforms
105 St. Johns Wood Terrace, London, NW8 6PL
Behr and Butchoff's office in London, at 105 St. Johns Wood Terrace, is rated 4.6 out of 5 across 1,286 reviews on two platforms, including 230 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Aaron Menashy…
Would highly recommend Aaron Menashy from the Islington Office, he was highly professional and his knowledge of the local area was extremely helpful in deciding the best location to be. Will definitely be using him again.
This is fantastic to read! Thank you for taking the time to review your experience.
5/5
TrustpilotDelphine was great
Delphine was really helpful with getting everything sorted for the apartment I'm renting in Mayfair. She was very easy to communicate with and it was a pleasure working with her.
Thank you for your review Sara!
5/5
TrustpilotThanks to the team at London
Thanks to the team at London, Clapham branch for swiftly and professionally getting us new tenants and a great deal!Special thanks to Rebecca Ross and Gary Noone for their input!
Thank you for the 5 stars!
1/5
TrustpilotWas not told there was a primary school…
Was not told there was a primary school right next to my studio, and there's screaming non stop from 9am-4pm Mondays to Fridays. Been trying to talk to my agent about it, but he's ignored me for the past two weeks. Great service. Still not sure how to get this sorted.Edit: I was liasing with Cosmo, and he finally responded after two weeks, saying there's nothing he can do because he does not manage the property. He also said that the only way I can leave is if I pay the rent up until the break clause.
Thank you for getting in touch Cassandra. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotSiannie Clayton
Siannie is simply the best. Personable, pragmatic, diligent, service orientated and a good sense of humor.
Thank you for your feedback Leopold, Siannie will be delighted to see this! Please do reach out if you need anything else from us.
5/5
TrustpilotWe didn't end up using chestertons but…
We didn't end up using chestertons but the service from Tamara Price was great. I felt bad we didn't end up going with them but something more suitable came up.
Thank you for sharing!
5/5
TrustpilotThank you, Delphine!
A wonderful team to work with, especially Delphine, very enthusiastic, a real pleasure to work with her. Committed and passionate about her job, always on top of things. Keep up the great work!
We are so pleased to hear your experience with Delphine at Chestertons. Thank you for sharing!
5/5
TrustpilotMy experience with Akikur
My experience with Akikur, was excellent and professional, it was a seamless experience as a first time landlords, Akikur provided absolute confidence from start to finish while maintaining efficient communication between ourselves, the service has been incredibly smooth, Akikur viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks later so no need for marketing on this occasion, very impressed.
This is so wonderful to hear, thank you for sharing your experience
5/5
TrustpilotI have dealt with Akikur Rahman for a…
I have dealt with Akikur Rahman for a number of years. His knowledge, professionalism and expertise is second to none. Always goes above and beyond. Couldn’t recommend him and his team enough.
Thank you for taking the time to leave such a great review!
1/5
TrustpilotChesterton Camdens - Truly Terrible
Poor management, untrustworthiness and rudeness - stay far away if you want your property sold in time, or your calls ever answered!I started off with high hopes when I originally met the team as they seemed friendly and engaged. However, once I agreed to market with them the service started to decline. I never got a proper comparison of the different buyers’ offers and do not feel I was in a position to make an informed choice, but rather pushed into what was easiest for them.After the offer was accepted, they completely dropped the ball in monitoring the process. The buyer’s solicitor didn’t start the legal process for 6+ weeks and Chesterton’s didn’t pick up on this or notify me, it seemed they were only aware of this when I pointed it out to them. They frequently made promises about ways they intended to better manage the process but then would not follow through and often outright ignored specific requests. As a result of their mismanagement there was a 6 week lag between when I was ready to exchange on my onwards purchase and when exchange took place on my sale, even though I started the process of the purchase after the sale. This of course caused a lot of stress to myself and the onwards seller and I often felt the chain was at risk of collapsing. Because of their mismanagement, I estimate i spent easily 1 hour / day in the final weeks of the process. The team frequently misled me or omitted information. By the end, it was clear to me that i couldn’t trust them. A few of the team were disrespectful, rude and dismissive to me on the phone and on email. I at times had to revert to emails following calls because the agent refused to listen to me and just cut me off / spoke over me throughout.
Thank you for getting in touch Robyn. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotJuliette at the Hyde Park branch was…
Juliette at the Hyde Park branch was very proactive and helped my client to secure a property that had been advertised with a number of agents. The referencing process went very smoothly and I look forward to working with her again as a relocation consultant with other corporate clients.
Hi Gar, thank you for sharing your experience as a relocation consultant and on behalf of one of your clients. We're thrilled to have found them a new home and guide them through the referencing process. Please do reach out again if you need any help.
5/5
TrustpilotEllie and her team are great to work for
Ellie and her team are great to work for & always friendly, efficient and productive.
Thank you for your review Phil, this is amazing to hear!
4/5
TrustpilotSamira was prompt and thorough with our…
Samira was prompt and thorough with our PAT certificate - thank you !
Hi Sanjay, we're happy to hear your PAT certificate is sorted! Have an incredible 2024 and let us know if you need anything else.
5/5
TrustpilotFolco is amazing!
Had a really fantastic estate agent Folco Donfrancesco, from the branch in Camden, who was extremely patient, diligent and helpful the whole way through. Massive thanks Folco!
Just what we love to hear Jacob! Thank you for taking the time to provide this feedback, we'll be sure to pass this on to Folco and the Camden team. Best wishes!
5/5
GoogleKurt Steinmetz has been very responsive and helpful throughout my letting process. He is very professional and reliable. Thanks to his help I was able to secure the property in less than 2 weeks. Best Regards, Shannon
Hello Shannon, Thank you for recent review. We're thrilled to hear that Kurt assisted you with your recent lettings journey and have passed your compliments on to him. Should you need any future assistance, feel free to get in touch with Kurt and the rest of the team at St John's Wood. Wishing you all the best!
5/5
TrustpilotNishaad was super helpful
Nishaad was super helpful! He assisted us in our search for a new place and was very responsive and supportive throughout the process. He has done a terrific job! Totally recommend him
Thank you for leaving your review Jose! We are pleased to hear how helpful Nishaad at Chestertons was.
5/5
TrustpilotLoved dealing with the team here
Loved dealing with the team here. Responsive team, understood my needs and was good at managing expectations and going the xtra mile. Shoutout to Rowland for being on it and making the process nice and smooth!
It is wonderful to receive positive feedback such as the above. Rowland and the team send their best wished - and encourage you to get in touch if they can be of any further assistance.
1/5
TrustpilotDo not Trust!
Just rented a central London apartment remotely - i.e. video calls and photos - was advised there was scaffolding outside so price was a bit chapter. I trusted the agent was being honest. Paid 6 month upfront rent and a deposit to secure the place, signed. Moved in. Realised I moved into a building site. Constant drilling and banging from 8am until 5pm. Sadly, I feel misled by my agent Millie.
Hi there, we’re sorry to see you have left us this review. After speaking with the relevant team, we can see that an apology has since been given to Millie and that you were made fully aware of the works and scaffolding surrounding the property before moving in. Should you have any further queries, please do not hesitate to let us know and we’ll be happy to help. Wishing you the best.
5/5
TrustpilotJasmine at Chesterton was great to deal with
Jasmine at Chesterton was straightforward and professional to deal with making each step of the lettings process easier to deal with. We also got some great tenants so it was well worth it.
Thank you for the wonderful review, we're pleased to hear how great Jasmine made the experience.
5/5
TrustpilotAlthough I found a property with a…
Although I found a property with a different agent, Millie was accommodating and did a fantastic job showing me properties that were within the criteria I was looking for.
Thank you for your review!
5/5
TrustpilotLeusa Ellis exceptional professional
We are delighted with Leusa's impeccable work. She is a tireless worker, she is always available and answers messages quickly. He has a high level of knowledge of the market and his advice has been key for us. The company has a great professional as well as a close and friendly person. I think Leusa Ellis must be a managerial professional in the agency.
Thank you for leaving this review Patricia, we really appreciate the feedback for Leusa and the rest of the Westminster team! Wishing you all the best for the future!
5/5
TrustpilotRecommended
My wife had most of the dealings with Chesterton but always said they were professional and helpful. Conor Bunn achieved our sale and the few interactions I had with him were always pleasant and professional. I know that he was very helpful in getting the sale through smoothly.
Hi Alex, thank you for sharing your experience. We're delighted to read that you and your wife found Conor and the team professional and helpful throughout your sale. If you need anything else, please let us know.
5/5
TrustpilotCharlie was great
Charlie was great. I had just moved here and he was really proactive in helping me find a place for my family. Would definitely recommend. We are really happy with the outcome.
Thank you for leaving your review Matt!
5/5
TrustpilotIoana Serban
Ioana Serban - was awesome. After an awful experience with one of her colleagues, she turned everything round within 15 minutes. She was efficient, polite and an overall rockstar. I will definitely be getting in touch with her next time we have an issue.
Hi Stephanie, thank you for sharing your experience with Ioana. We're sorry to hear you had some issues previously but delighted that everything was resolved efficiently. If you need any further help, please do let us know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Behr and Butchoff London won awards at EA Masters in one year, most recently 2019.
EA Masters winner in one year: 2019.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Behr and Butchoff hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Behr and Butchoff won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North West London at EA Masters 2019.
