Trusted Agent profile · London
★★★★★
1,286 reviews across 2 platforms
105 St. Johns Wood Terrace, London, NW8 6PL
Behr and Butchoff's office in London, at 105 St. Johns Wood Terrace, is rated 4.6 out of 5 across 1,286 reviews on two platforms, including 230 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotResponsive and helpful
Tamara has been very responsive and helpful in sorting out renewal paperwork.
Hi Jo, thank you for taking the time to share your experience with Tamara. We're happy to hear that she assisted you with your renewal paperwork. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotRental Renewal
Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.
Hi Chris,Thank you for taking the time to leave this review. We're so pleased to hear how Niema was able to offer such an efficient service! Wishing you all the best, and please do get in touch if there's anything else we can support with you.
5/5
TrustpilotFriendly and helpful!
My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.
Thanks for the 5 star review!
5/5
TrustpilotAmazing Sales Person Kerl Thank you so much.
I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.
Hi Ilker,it's great to hear how Kerl was able to offer such amazing customer care and helped you find what you were looking for. We wish you all the best, and thank you for leaving this review!
2/5
TrustpilotAppalling customer service
Renting out a flat through them. Pros - they offer a comprehensive service, found tenants quickly and replied to messages promptly.Cons - terrible customer service. Alina was condescending, brusque and incapable of giving a straight answer. So unpleasant and frustrating having to deal with her that once the current tenants contract is up I will find another letting agent. If they’re this rude to me, the person paying them commission, I worry about how polite they are to the tenants.
5/5
TrustpilotVery professional service with a sense…
Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!
Hi Martha, congratulations on the sale of your property! We're happy to hear Emlyn and Leon made the experience a positive one. Should you need any future help, please do get in touch. Best wishes!
5/5
TrustpilotProfessional and efficient
Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.
Hi Adam, thank for taking the time to leave a review for Niema. Should you need anything further, please feel free to reach out to her and the team. Best wishes!
1/5
TrustpilotPoor management
Don't expect anything to happen until you have chased numerous times by both email and phone and been passed around nearly every member of the team to find someone competent enough to deal with your simple query. It has taken over 8 weeks to process the return of our deposit, first because of incorrect deductions applied and second because of the incredibly slow and poor management of matters. Avoid if you can, although sadly I think this is probably a pervasive problem in London's rotten property market.
Hi Katherine, Thank you so much for leaving this review, we are very sorry to hear about your frustrations. We take client dissatisfaction very seriously and are keen to look into this for you. Please can you respond to the Information Request we’ve just sent you so that we can investigate further.Updated reply:Hi Katherine, we hope you're well. We're just following up on the above review as we've only just received notification from Trustpilot that you have provided your details. After checking our system, we can see that your deposit was released last month. Apologies for any delays and inconvenience this may have caused but we're happy to see this is now resolved. Wishing you all the best!
5/5
TrustpilotIt was a wonderful experience to be…
It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!
Thank you for the 5 stars!
5/5
TrustpilotTamara Price was very efficient
Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!
Thank you for taking the time to leave a review Zuri. You can't beat a cafe recommendation, especially when there's so many great ones to choose from!
5/5
TrustpilotMax West was extremely helpful
Max West was extremely helpful, friendly and efficient. Thank you
Hi Giuseppe,Thank you for writing a great review. Its great to hear how helpful and efficient Max was.We appreciate your support.Kind regardsChestertons
5/5
TrustpilotTamara Price is amazing!
Tamara Price is amazing!!! She took the time to understand my needs and helped me find the perfect flat. 10/10. Would recommend!
Hi Piper, congratulations on your new home! We'll make sure to pass your compliments on to Tamara, she'll be delighted to hear it. Should you need any assistance in the future, please feel free to reach out to the team. Wishing you all the best!
5/5
TrustpilotGood agency
Chesterton was quick with the paperwork and any questions/problems were sorted out smoothly. Stav Nicola who was my agent is very helpful and attentive. Highly recommend if you are looking to rent a flat in London through an agency.
We are pleased to hear of your positive experience with Chestertons. Thank you for sharing.
5/5
TrustpilotPrompt tenany renewal
Tamara was very helpful and prompt in renewing a tenancy
Hi Martin, thank you for sharing your experience with Tamara and renewing your tenancy with us. If you need anything else, please let us know. Best wishes!
5/5
TrustpilotSarah was very friendly and professional
Thanks for the 5 stars!
5/5
TrustpilotMohammed from the South Kensington…
Mohammed from the South Kensington Office helped me find a flat tire let at a great price. Mohammed was always reachable and responsive, helping me throughout the entire process.
Hi Shehab, congratulations on your new home! Mohammed will be pleased to see your review, so we'll be sure to pass on your compliments on to him. Best wishes!
1/5
TrustpilotDisgraceful!
It has been nine months since we moved into the flat, and we are still waiting for some maintenance, not to mention a refund for a storage that we had to pay back in September as the flat, precisely, wasn't ready. We have been through three different property managers, and still we are not getting the right service. Disgraceful!
Hi Monica, we're sorry to see you have left this review. In order for us to look into this further, you should receive an email from Trustpilot asking you to confirm some extra details. If you could please complete these at your earliest convenience, we can follow up on this internally as soon as possible.
1/5
GoogleUnprofessional. What is the complaint process?
We’re sorry to hear about your experience, Oliver. Your feedback is important to us, and we take concerns seriously. Please know that we are committed to addressing any issues and improving our service.
5/5
TrustpilotKatie is a very good agent
Katie is a very good agent. When we moved into our new flat she made it very comfortable for us and made sure we settled in fine. She is very polite and honest. I will give her a hundred stars.
Thank you for sharing!
5/5
TrustpilotGreat Estate agent ,professional and helpful. Thanks Elina
Just want to say a big thank you to Miss Elina for helping us and Chesterton estate agents . Superb work and Elina was so helpful and understanding. Thank you very much keep up the good work!
Thank you for the wonderful review
5/5
TrustpilotFriendly staff
Everyone involved in the move was friendly and as helpful as can be. Charlie in SW Letting was particularly helpful and was always involved and checking in to make sure the transition was smooth and no problems along the way.
We are thankful for you taking the time to post a review. Your comments have been shared with Charlie and his team.
1/5
TrustpilotTerrible agents and scammers
They are overpriced on fees (£400-600 average) and their staff is not trained, rude, and frankly lying through their teeth. I've been given a new property I had to pay £5000 as a first deposit on and they were unable to move me in on the agreed upon (on the contract) date, regardless of being responsible for it and frankly liable. I asked to be present on inventory, they ignore it. Once I move into the property, they tried to pin some repairs on me despite the fact I was not the one who damaged the property, having literally just moved in. Overall has been the worst experience of my life and I've been renting places in London for the past 10 years. DO NOT WORK WITH THEM
5/5
TrustpilotWe are immensely grateful to Kerl and…
We are immensely grateful to Kerl and Abby from Chesterton for their invaluable assistance in helping me and my flatmate find our dream home. We've now settled in and couldn't be happier with the location, interior design, and layout of the house. Their professionalism and dedication made the entire process a smooth and enjoyable experience. Thank you, Kerl & Abby, for making our home search a success!
Congratulations on your new home Skyler, sounds like a dream home! Should you look to move again in the future, please do reach out to the team again.
1/5
TrustpilotWorst experience in my life
Worst experience in my life. Unreliable and fraudulent. I took a short term let. After signing the contract and paying advance, they ask me for more money in addition, without a receipt. I send total payment in two payments because my bank did not allow me to make such a large transfer. I send both transfer copies in an official document with CRO. One payment arrives, the other one does not by the weekend. They do not give me the keys. My lawyer is getting me a full refund. Never go to scoundrels like them. Be careful.
Hello Marco, we’ve spoken with the short lets department and they’ve explained that the full rent needed to be paid in advance of you moving in, and this was explained to you before signing your contract. On the day of move in you hadn’t transferred half of the money you owed and as such the keys couldn’t be released to you. The money from your bank arrived today and you collected keys.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Behr and Butchoff London won awards at EA Masters in one year, most recently 2019.
EA Masters winner in one year: 2019.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Behr and Butchoff hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Behr and Butchoff won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North West London at EA Masters 2019.
