Barnard Marcus Lettings London reviews

★★★★★ 1/5

Trustpilot

Trespassing Agents

I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.

Deborah · 1 August 2023

★★★★★ 5/5

Trustpilot

Great team

Big shoutout to Barnard Marcus Earlsfield for helping to rent my house.Manager Vidas and the team were super proactive and the house got rented in no time.Would highly recommend

Augustina · 13 October 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus

Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.

Heidi · 24 July 2023

★★★★★ 5/5

Trustpilot

Barnard marcus - Wallington

Recently sold with Barnard Marcus Wallington and had a fabulous experience from Alex and his team. Jemma was great on the open day and they found me a buyer super quick! Was kept fully up to date from Katie throughout the process. Thank you so much 😊!

Jill · 26 November 2021

★★★★★ 5/5

Trustpilot

Bledian and his team were brilliant…

Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.

Laura · 15 June 2022

★★★★★ 5/5

Google

Mark and his team sold my Goldhawk Road flat and the whole process was taken care of with the utmost professionalism. From valuation with substantiated figures to the feedback and the progression of my prompt sale. I would have no hesitation in recommending them. A refreshing change.PositiveQuality, Professionalism

Andy · 25 August 2021

★★★★★ 1/5

Trustpilot

The worst agency ever - avoid John Fenton

The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!

Anna · 4 June 2023

★★★★★ 5/5

Google

I bought my first house with these guys. The agent who helped me was Jordan O'Dwyer. He showed me couple of properties and provided all the information I needed. He was very courteous and supportive throughout the whole process. I also used their in-house mortgage specialist Shashi Vadhwana. He helped me secure the most suitable mortgage for me at the quickest timescale possible. Many thanks to the whole team for making this experience as smooth as possible.

Mohammad · 25 August 2023

★★★★★ 5/5

Google

I have dealt with jade in the past in looking for a house and wouldn’t want anyone else to help me. Jade is extremely patient with me and so professional. Jade knows exactly what I want in a house and keeps me up to date. Her service is second to none. Amazing. Highly recommend.

George · 26 August 2019

★★★★★ 5/5

Google

David at Barnard Marcus was extremely helpful at helping my flat mate and I find a flat to rent. David was very quick at replying to our enquires and keeping us updated on the progress of renting. I know our landlady is also extremely happy with the service David and Barnard Marcus provide her.

Pippa · 26 August 2019

★★★★★ 5/5

Trustpilot

'Sequence' The best

'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.

Vanashree · 2 November 2022

★★★★★ 5/5

Google

Great service from Andrei and Viktor, who I cannot thank enough for helping me get the flat I was after. They were so on the ball, constantly communicating back and forth to make the process as smooth as possible for me. I really appreciate their time and effort and their complete honesty at each step. It's the best experience I've ever had with estate agents and anybody would be lucky to have these two helping them.

Maliha · 25 August 2023

★★★★★ 1/5

Trustpilot

Shame on you nicole from north finchley…

Shame on you nicole from north finchley branch. Ive had a horrific experience with marcus barnard agency in north finchley. I went in looking to rent a flat that i liked. I followed absolutely everything submitted my documents and bank statements on time. Only for them to message me and lie about my refrencing telling me it has failed even though there was no reason for it to fail. ( obviously not giving me a proper reason they just said its failed and i asked why? they said we dont know ill have my manager call you which he never did!!!!!!! ) These people are liars and thieves they steal from people and took advantage of me bearing in mind i am disabled i feel discriminated against as i wasnt given an actual reason. These people steal money and lie about refrencing i am very shocked by this whole situation i have lost out on money and valuable time with these people. Im talking about the north finchley branch they are horrible if i can give 1 star i would. AVOID AT ALL COSTS IF YOU DONT WANT THEM STEALING FROM YOU.

Hamid · 26 April 2023

★★★★★ 1/5

Trustpilot

I will NEVER use Barnard Marcus Epsom again

I will never use Barnard Marcus Epsom again. They handed keys to a tenant without having the tenancy agreement signed. We currently have tenants in £19000 rent arrears and Barnard Marcus have become less co-operative. Can I add they took half their annual fee upfront at the start of the tenancy back in September 2022. We are disgusted and will never use this company again. Always ask which credit agency they have used to vet their applicants and the thresholds used before signing a new tenant, this threshold can differ and be costly to you in the long term.

SI · 19 April 2023

★★★★★ 5/5

Google

By recommendation from my friend we contacted Bernard Marcus West Kensington office to find for us one bedroom flat . They were extremely fast , professional, specially Andreja , Viktor and Arnoldas, excellent service . They communicated with us effectively and behaved professionally throughout the entire process. Definitely I recommend to anyone who is looking for estate agency for rent or sale . Thank you indeed Andreja , Viktor and Arnoldas. Kind regards Family Mitrovski

Svetlana · 25 August 2023

★★★★★ 5/5

Trustpilot

Thank you Deejay Sullivan

Deejay Sullivan is one of the best selling agents we have dealt with. He is patient, professional and really friendly. He offered us a lot of different options and prepared all the information in advance. He is really helpful and the experience has been great. Thank you Deejay.

Ivan · 22 December 2020

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service, we moved out of the flat 2months ago and till today we still haven't received our deposit. The Worcester park branch is not very helpful to get our deposit, they only said that they can't do anything because they're waiting for the landlord, if they reply it will take days and their reply was not helpful and they don't bother to give any solution, and during our stay we had a hard time because our boiler got broken multiple times and getting to them is so hard as usual they reply after days and weeks.

John · 19 March 2023

★★★★★ 5/5

Google

Fantastic service with Barnard Marcus. Mark, Shashi and the team at Shepherd’s Bush were very welcoming and really professional during the process. Very happy I choose their services. I immediately felt I was in good hands. Truly recommend using Barnard Marcus.PositiveResponsiveness, Quality, Professionalism, Value

Aidan · 25 August 2021

★★★★★ 1/5

Trustpilot

The worst experience really traumatic for our whole family

My experience with Barnard Marcus estate agents was an absolute nightmare from start to finish. I was excited to sell my property and move on to the next chapter of my life, but unfortunately, this process ended up being a major source of stress and anxiety.One of the first issues that arose was the fact that the agency encouraged me to overprice my property. At the time, I trusted their expertise and experience, but in hindsight, I now realize that this was a major mistake. As a result of this overpricing, the level of footfall and interest in my property was much lower than it should have been, leading to a protracted and frustrating sales process.In addition, the level of communication from the agency was simply not up to par. I found that I had to constantly chase them for updates and feedback, and every time I called, I was told that the person dealing with my sale was either on a day off or sick. This made me feel like they were not taking my sale seriously and led to me feeling very frustrated and anxious. It was simply not a good experience.To make matters worse, they offered me a lower rate selling fee as an employee referral, but it turned out to be a higher rate than other estate agents. I felt misled and taken advantage of. The agency was simply not transparent with their fees and charged me more than what they should have.The worst part of my experience with Bernard Marcus, however, was when I realized that they were failing as estate agents, but would not let me out of my contract or move to a dual estate agent without significant penalties. I felt like I was trapped and had no other option but to stick with them, which meant that I lost the house I had an offer accepted on. The moment I changed estate agents at the end of our term of contract, the other estate agents got a buyer the very next day.In conclusion, I would not recommend Barnard Marcus estate agents to anyone. Their practices were unethical and unprofessional, causing me a great deal of stress and leading to a negative outcome. I regret trusting them with the sale of my property and hope that others can learn from my experience.

Marc · 20 February 2023

★★★★★ 5/5

Trustpilot

Good experience .

I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.

N/a · 21 February 2024

★★★★★ 1/5

Trustpilot

Please avoid !!!

Please, do avoid. If I was able to give less than one star, I would do it without batting an eye. Not helpful at all, liars and not responsive at all. Since the very start it all went down the hill. Firstly, the property was not prepared beforehand ( we had to clean the property ourselves, prepare the garden and front garden), we have been told that they will get rid of old sofa, it took them more than two weeks to do so and when they have done it, sofa was left outside our property. We had council coming to us because neighbours have conplained, what a distaster ! Now, when we have an issue with draining system outside ( smells horrible and our neighbours complained once again) the agance is telling us that they do not manage the property ?, even tho in the contract it clearly states that if there are any issues, we have to contact them ?? No one even fixed the gas meter ? We had to contact the emergency gas service and they told us that whoever was checking gas, they broke it, leaving it as it is ? When we did the viewing we've been told that the smell is normal and it was coming somewhere from the street !!! Horrible !!!

Natalia · 19 February 2023

★★★★★ 5/5

Google

An excellent service from start to finish. Thank you Mark and the team at West Ken

Dominic · 25 August 2020

★★★★★ 1/5

Trustpilot

Would be a zero if allowed - totally dishonest

Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.

Chrimellade · 7 February 2023

★★★★★ 5/5

Google

Andreja and Victor were super-helpful both during the letting process and afterwards. Comparing the previous experiences, I really enjoyed working with this branch of B&M.

Gorkem · 25 August 2023